Customer Service Data Entry
Resume:
Erica A. Denbrock
Dayton, OH ***31
*********@***.***/************@*****.***
SKILLS AND ACCOMPLISHMENTS
Fifteen years of customer service experience including three years of experience in the medical industry.
Knowledge of medical terminology and healthcare administration.
Detail oriented with the ability to work well with others.
Strong interpersonal skills and excellent communication skills
Proficient computer skills, including MS office products
CHILD AND YOUTH PROGRAM ASSISTANT ( 2010- present )
Accountable for the whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years. Assists in providing and leading planned activities. Assist children and youth with special projects, homework and life skills. Performs simple routine tasks following step-by-step instructions. Helps establish a program environment and promotes positive child and youth interactions with other children, youth and adults. Uses prepared curriculum/program materials and assists with developing a list of needed supplies and equipment. Helps create adult-made games and play materials (i.e., mixing paint, play dough, assembling props, activities, etc.) Interacts with children and youth using approved child guidance and youth development techniques as provided by the supervisors. Attends to the physical needs of the children, as applicable. Interacts professionally with staff members, parents, supervisors and volunteers. Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events. Promotes and models safety, fitness, health and nutrition practices. Cares for special needs children and youth as directed by the supervisor. Notifies supervisor of health, fire and safety compliance concerns. Helps arrange for/serve appropriate snacks/meals, where applicable. Notifies supervisor of health, fire, and safety compliance concerns. Observes program participants for signs that may indicate illness, abuse or neglect and reports as directed. Notes special instructions provided by parents. Ensures children and youth (as applicable) depart with an authorized person according to written parental instructions. Assists in maintaining program participation data and completing required daily reports. Participates in program evaluations as required. Assists in achieving and maintaining DoD certification and national accreditation, where applicable. Ensures compliance with policies and regulations applicable to Air Force Child and Youth Programs. May be required to transport children in government vehicles. Performs other related duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE ( 2005-2009)
Alltel Communication/Verizon Shreveport, Louisiana
Enter information into computerized system, billing and research of account information, programming and logging cellular phones, maintain master documents, consistently meeting and exceeding departmental goals. Train new employees, activate new accounts for exsisting or new customers, handle service and equipment issues, provide the highest quality customer service experience,work between multiple computer screens and have a good technical skills, transition calls into sale by educating and offering products/services ,
DATA ENTRY SPECIALIST (2003-2005)
WHOLE HEALTH MANAGEMENT, Nissan Plant Madison, Mississippi
Enter information into computerized information systems; researched and evaluate all documents for accuracy and completeness to ensure correct data is entered; review input against source documents for accuracy and edits as needed; maintain document master files for backup verification, maintain patient charts, process paperwork for admittance and discharges, heavy data entry and retrieval, order x-rays, labs MRI’s, physical therapy, admit and discharge patients, set up appointments with outside physicians, chart entry for physical results, data entry using DOS for first reports of injuiry for workers comp and OSHA log, heavy load of medical records input and output, entering paper work into charts and completing files .
NICU (2002-2003) UNIT SECRETARY
University Mississippi Medical Center, Jackson, Mississippi
Transcribe doctors orders; prepared requisition for test and procedures; performed general secretarial duties; maintained patient charts for review; processed paperwork for admittance and discharges, heavy data entry and retrieval, assist vistors and other medical personnel, order xrays, labs, ECG’s, set up consults with other medical departments, heavy load of medical records input and output.
CUSTOMER SERVICE AGENT (1998-2001)
SKYTEL/WORLDCOM COMMUNICATION Jackson, Mississippi
Responsible for editing and relaying incoming messages into a computerized system via one and two way pagers; consistently met and exceeded daily/monthly departmental goals; trained and mentored new employees.
ASSISTANT MANAGER (1991-1998)
SHADY DRIVE MINI MART, Yazoo City, Mississippi
Responsible for overseeing daily operations; maintained payroll and work schedule; managed and trained new employees processed orders; scheduled interviews; performed light bookkeeping.
Education
Bachelor of Science in Healthcare Administration, 2002
Jackson State University, Jackson Mississippi
Associate in Arts Degree, 2001
Hinds Community College, Raymond , Mississippi
Reference Upon Request
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