Director of Inormation Technology

Antone Howard

** ****** ****** ************@*****.***

Brockton, MA 02301 Cell: 774-***-****

Director of Information Technology

An innovative, growth-oriented IT professional with strong leadership skills, able to build competitive teams, establish positive business relationships, and lead operations towards better performance and increased profitability. Over 15 years of IT and management experience in a variety of business environments, provides opportunity to work efficiently with staff across multiple industries. A high- impact leader, respected by colleagues and superiors, with a proven track record of achievement in exceeding expectations can strategically and tactfully, resolve and troubleshoot problems. Possesses solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming a cohesive team environment. An exceptional communicator, focused on building strong client relationships.

Areas of Expertise

Customer Service Management Executive Management Team Building & Training

Networking/Internet Technology IT Sales Support/IT Help Desk Voice/Data Networks

Local/Remote Asset Management Relationship Building Client/Server Technology

Backup/Disaster Recovery Strategic Planning Crisis Management

Professional Experience

AVG Technologies – Chelmsford, MA January 2009 – September 2009

Director of Information Technology

AVG security software is focused on providing home and business computer users with the most comprehensive and proactive protection against computer security threats.

· Create and develop technical support team to work with channel sales to roll out local technical support to Gold and Silver AVG resellers.

· Spearheaded the build out of primary Data Center in Chelmsford, MA and subsequently a Disaster Recovery/Operations/Sales site, which generated 5-10% of overall gross revenue.

· Re-engineered AVG IT Technical and Sales support processes to reduce overhead while increasing productivity and profitability.

· Responsible for the overall operation an efficiency of Technical and Networks Services, for establishing policy standards and procedures, for setting the department’s priorities and achievements goals.

· Plan and build internal infrastructure, create service offerings and delivery models, lead teams in the design, rollout and management of core systems infrastructure and technologies to enable continued growth.

· Lead efforts to optimize: business applications, machine virtualization, storage topology, related backup/recovery procedures, systems compliance and security.

· Dual responsibility for overseeing the build out and management of infrastructure supporting up to 150 internal users across 3 locations and 6 remote sites.

· Direct all aspects of IT, simultaneous design, implementation, upgrade, troubleshooting projects and held completely accountable for teams of up to 15 and 3 direct reports.

· Recommend, develop and implement policies and procedures and other documentation that covered server configuration, application configuration, computer usage policy, response/recovery procedures for hardware and software incidents and other key areas.

· Ensure staff performance objectives were clearly set and consistently managed.

· Drove selection, implementation and adoption of video/audio/web collaboration technologies resulting in reduced travel expenses by 20%.

SafetyNet Access (SNA) – Rockland, MA November 2006 – January 2009

Director of Information Technology

SafetyNet Access is a leading national high-tech solutions company that includes security, wireless and wired high-speed networks that are managed, monitored and maintained with 24/7 live support.

· Achieved Hospitality, Financial and Healthcare Infrastructure for IT operational objectives by maintaining current systems evaluations, recommendations, testing and installing new technologies when appropriate.

· Prepared and completed action plans, implemented production, productivity, and quality and customer-service standards.

· Provided direct leadership, evaluated work performance and identified training requirements. Administered policies and procedures to effectively manage internal and external IT staff.

· Planned and lead IT staff in developing best practices, mentoring and assisted IT staff in career development.

· Assisted and managed operational and capital expense budgets for the IT department. Responsible for the purchasing of equipment through CDW, DELL, Techdata and Colubris.

· Implemented short and long term IT goals across different business units based on individual department needs.

· Developed and implemented SNA policies and procedures related to the support and maintenance of our external sites.

· Developed and managed technical support staff of 5 for internal/external customers to provide 3rd level support.

· Resolved IT operational problems by understanding key underlying drivers and determining system improvements, then implementing required changes.

· In-depth knowledge of WAN/LAN, multicast protocols and technologies such as VPN, VLAN, provided tier 3 support for external and internal remote hospitalities site via remote.

· In-depth knowledge in network protocols and networking, routing/signaling/transport protocols/Colubris and Cisco Access Points/Nomadix Gateways.

· Worked directly with CTO to design and implement effective network architectures and components to support the growing needs of our internal and external staff.

· Worked with Comcast/AT&T to install circuits and provide external customers with the most cost effective and appropriate bandwidth.

DreamState Graphics - Quincy, MA April 2002 – November 2006

Manager of IT Technical and Network Support

DreamState Graphics provides customers with the best in 3D Animation/Motion Graphics, Video Editing/Post-Production, Web Design/Development, Print Design and Illustration.

· Managed and handled relationships with vendors and service providers.

· Maintained the stability of the IT infrastructure, supporting both business continuity and disaster recovery plans.

· Developed and managed IT Network service department and staff.

· Managed and oversaw the Tier 3 level desktop support and application support for end users.

· In cooperation with Sr. Management team, established and managed IT project priorities.

· Ensured the organization’s compliance with all electronic security and confidentiality regulations and policies.

· Managed IT operations service requirements by analyzing needs of users/departments, prioritized modifications to core system applications, resolved organizational conflict, developed and implemented documentation requirements for problem resolution.

· Determined technical planning and implementing network servers, building infrastructure upgrades and monitoring WAN links.

· Responsible for prioritization and oversight of all Network Services projects.

· Responsible for the management of WindowXP desktops/ Windows 2000/2003 Active Directory and Novell NDS Servers.

Neighborhood Health Plan (NHP) - Boston, MA June 1998 – April 2002

Team Leader of Network Services and Help Desk Support

NHP provides accessible health care delivery systems, which are Member-focused, quality driven and culturally responsive to Member needs. NHP works in partnership with community health centers and other community providers.

· Planned, designed and implemented core network upgrades and maintenance.

· Troubleshot routers/switches and gateways, TCP/IP network protocols and network cabling.

· Maintained documentation regarding network configuration, operating procedures and service records related to network hardware and software.

· Developed and implemented disaster recovery plan.

· Implemented and maintained HIPAA policies and procedures in a server client environment.

· Assisted in development and implementation of security architecture.

· Identified and developed process improvements, standards and policies across technical architectures.

· Maintained network expenses with-in department annual budget.

· Managed relationships with vendors and service providers.

· Provided off-hours support and administration as necessary.

Neighborhood Health Plan (NHP) - Boston, MA May 1995 – June 1998

Senior System Administrator

· Designed, installed and supported LAN, WAN, network segment, Internet and intranet system.

· Applied operating system updates and configuration changes.

· Installed, configured and maintained network hardware and software.

· Analyzed and troubleshot any reported problems.

· Added, removed or updated user account information.

· Planned, coordinated and implemented network security measures.

· Responsible for documenting the configuration of the system.

· Performed data backups and data restores.

Neighborhood Heath Plan (NHP) - Boston, MA August 1992 – May 1995

IT Desktop Support

· Built and installed new PCs.

· Installed hardware and software.

· Provided technical support over the telephone or remote login for on-site and remote users.

· Troubleshot and resolved hardware and software desktop issues.

Data National Corporation - Burlington, MA October 1990 – August 1992

Service Technician

Data national works closely with customers to design, deliver, test, launch and support IT solutions to companies throughout North America with 24x7 support to meet customers’ critical business needs.

· Provided Onsite technical support.

· Installation of DOS/Windows 3.1

· Replaced and installed hard drives.

· Desktop configurations.

· Built, maintained and repaired workstations.

· Installed Micropolis disk drive arrays.

· Resolved memory and IRQ conflicts.

Education and Training

Franklin Institute of Technology– Boston, MA 1986-1990

· B.A., Computer Science

Certifications

· Certified Novell Administrator (CNA)

· Microsoft Certified Professional 2003 (MCP)

· CA Unicenter Certified

· Colubris Certified

· CA ArcServe Certified

· Dell Certified

· Nortel Certified

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