Customer Service High School

Sounita Louangrath

**** **** ******

Sacramento, Ca 95841

Phone: 916-***-****

Email: ********@*****.***

OBJECTIVE:

To fulfill all qualifications needed for any position

EDUCATION:

High School Diploma 2005

Mira Loma High School, Sacramento, California

Intel HP- 2000-2003

Engineering Awareness Program, Society of Women Engineers

Sierra Foothills Section, PO Box 914, Folsom, Ca 95763

-California State University, Sacramento- Some College Non-Graduate

Major: Engineering

Concentration: Computer Science

MIS 1: Micro-Computer Hardware and Software including Windows XP, Internet Explorer and Outlook.

MIS 2: Spreadsheets including Excel

MIS 3: Word Processing and Presentation Graphics including Word and PowerPoint

SKILLS & PROFICIENCIES

-Excellent verbal and written communication skills

-Open to change and the ability to implement change quickly and effectively

-Detailed & goal oriented

-Goal/ Success driven

-Strong quantitative and analytical skills

-Strong organizational and time management skills

-Outstanding customer service skills

-Excellent phone etiquette skills

-Experienced in creating and managing plans and schedules -Proficient in computer programming/Excel, Word, PowerPoint, Outlook, Adobe

-Proficient in Microsoft windows & Mac operating systems

-60 WPM typing speed

-Strong computer literacy skills -Exceptional leadership background, planning, goal setting, coaching and execution -Experienced with handling massive volume of calls

-Positive knowledge of teamwork principles

-Experience in building and maintaining relationships with all business partners to successfully execute company expectations.

WORK EXPERIENCE:

Receptionist/ Secretary

1997-1998

Carmichael Elementary School, 6141 Sutter Avenue, Carmichael, Ca 95608 -Scheduled Conferences and Meetings -Supervised during and after school hours -Organized files and documents -Managed high volume telephone calls

EXECUTIVE/ CUSTOMER SERVICE:

Message Specialist and 8368 Nor Cal district

Trainer/Mentor per new associates

Sears Holdings Corp Sears Region 890 Routing Center, Routing Clerical

4326 Forcum Ave, McClellan Park, CA 95652

July 11, 2004-2006

Route Specialist, LA 8716 & 8268 District

Sears Holdings Corp

Sears Region 890 Routing Center, Unit 8253

Routing Clerical

4326 Forcum Ave, McClellan Park, CA 95652

July 11, 2006-2009

Routing Team Lead/ Management

Sears Holdings Corp

Sears Region 890 Routing Center, Unit 8253

Routing Clerical

4326 Forcum Ave, McClellan Park, CA 95652

July 10, 2009-Present

References upon request.

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