Customer Service Sales
Resume:
Cindy R Winright
Angola, IN *****
**********@*******.***
Objective: Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.
CUSTOMER SERVICE REP / HR PROFESSIONAL
Polished, professional HR/Customer service rep offering:
10 years of experience providing customer support in manufacturing environments for the Auto and Boating industry.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
EXPERIENCE
Certified Staffing Professional, On site at TI Automotive
7/2010 to Present, Elwood Staffing, Angola, IN
Certified in Employment Law, Workers Comp, OSHA training
Forecasting staffing needs, turnover reports, Unemployment filing and hearings
Interviewing, associate testing, background checks, drug screens, reference checks
Associate files, personal and training, place advertisements in papers and web sites
Client plant tours, retention, associate evaluations, corrective actions
Payroll, hour tracking, I9’s, E Verify, Recruiting, interviewing and orientations
Reports, budgets, travel, PTO tracking, turnover tracking and reporting
Customer Service Lead/Order Entry
1/2006 to 5/2010, Taylor Made Products, Gloversville, NY
Answer multi-line phone system; average of 132 calls per day
Data entry, purchase orders, EDI imports, product quotes, LTL shipping quotes, invoices & sales orders
Help vendors, distributors, retailers & customers with product knowledge & needs
Work close with sales, manufacturing & shipping teams to ensure all orders ship on time
Resolution for warranties, shipping errors & billing errors
Work closely with accounting to ensure all credits are processed daily; collection calls & prepare all paperwork for yearly inventory & audits
Order office supplies & materials for outside sales team
Document Manager
9/2002 to 11/2005, OBFS, Bryan OH
Processed all paperwork for accounts set up through reps with 100% accuracy; processed paperwork for all updates & changes to accounts.
Weekly, monthly and yearly government compliance reports and mailings.
Account audits and information verification
Executive Assistant
1/2001 to 8/2002, Abrivo APS, Bryan OH
Kept schedules for CEO, CFO & VP of company; arranged travel, scheduled meetings, processed daily mail, answered phones
Processed employment applications, set up interviews, drug testing for potential employees, & checked references.
Filled out all new hire packets, processed all paperwork, I9 & tax forms, set up all new hires with payroll company & processed payroll.
Ordered all office supplies, cell phone service, processed expense reports & set up booths at trade show rooms
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