Manager Sales
Resume:
OLGA BOROVYK
Mobile tel.: +38-050-*******
E-mail: *********@*****.***
********@******.***.**
OBJECTIVE:
Searching for an outstanding experience of serving guests and developing leadership skills. Easy going, communicative, persistent, propensitive to languages, quick studying of information, purposeful, reliable, able to work either on own initiative or as a part of team. Expected post: front office supervisor.
PROFESSIONAL EXPERIENCE:
January 2011 – March 2012 Le Meridien & Westin Mina Seyahi Beach Resort & Marina
Dubai, Al Sufouh Road, Jumeirah Beach, UAE
Position: Front Office Agent
Was offered the position of Events Group Coordinator before resignation
Main duties:
Check-in/check-out;
Cashier;
Monitoring guest accounts and profiles according to the credit policies and hotel procedures;
Analyzing rate variances and rebates;
Reservations and cancellations
Night audit
PMS “Opera”
May 2010 – October 2010 Gran Meliá Resort & Luxury Villas Daios Cove
Vathi, Agios Nikolaos, 72100, Crete, Greece
Position: Guest Relation Red Level
Main duties:
Preparation of the room, areas around and correspondence before guest arrival;
Meeting guests, escorting them to the room, private check-in, orientation in the room and in the hotel;
Keeping in touch on the daily basis, informing about events and excursions, organizing customized events, delivering press, solving guests' problems;
Confirming flight, organizing transfer, late or express check-out
PMS “Opera”
June 2009 – October 2009 AKS Hotels “Annabelle Village” 5* De Luxe
Annisaras, Limenas Hersonissou, Crete, Greece
Position: Guest Relation & PR
Main duties:
Meet all the arrivals (guests) and info–groups – general information about hotel, registration etc.;
Solving guests’ problems;
Meetings with repeaters (cocktail-meetings etc.);
Organizing of different entertainment (Birthday parties, Anniversary parties);
Translation and analyzing of guests’ questionnaires, introduction of new questionnaires;
Hosting in the Restaurant and Thematic Evenings;
PMS “InVisio”
May 2008 – October 2008
Out of the Blue, Capsis Elite Resort
Aghia Pelagia, Iraklio, Crete, Greece
Position: Bartender, Bar supervisor
Main duties:
Making cocktails, snacks cooking;
Daily and monthly reports;
F&B revising, cooperation with cuisine;
Taking part in organizing events;
PMS “Opera”, POS “Micros”
August 2007 – February 2008 Travel agency “Sonata”
Kiev, Ukraine
Position: Manager assistant, Web-site administrator
Main duties:
Packages sales;
Cooperation with tour operators and embassies;
Administration and developing of web-site.
June 2006 – November 2006 Tour operator “Arktur”
Kiev, Ukraine
Position: Secretary, Manager assistant
Main duties:
Mailing, corresponding, office supplying;
Cooperation with embassies and partners;
Packages sales.
SPECIAL EXPERIENCE: resort experience, pre-opening experience, Europe work experience, closure experience, business-hotel experience, Middle East work experience
EDUCATIONAL BACKGROUND:
2009 – 2010 Alpine College for The University of Wales, The Swiss Business School for Hotel & Tourism Management Education in Greece.
The faculty “International Hospitality and Tourism Leadership”
Glyfada, Athens, Greece
MA Degree
2005 - 2009 Kyiv National University of Trade and Economics.
The hospitality business faculty “Technology of catering, restaurant business and service”, specialization “Tourist industry”
Kiev, Ukraine
BA Diploma
2003 - 2005 Gymnasia 191
Foreign languages and international relations
COURSES:
February 2007 – March 2008 Fast printing method Diploma
“Perspective – XXI” specialized educational center
August 2007 – October 2007 Financial market analysis
“FOREX Club”
September 2004 – May 2005 Economics and business courses
Gymnasia 191
1994 - 2004 Music school, piano and vocal, choir
LANGUAGES:
Greek – mother tongue, Russian – mother tongue, English – fluently, Ukrainian – fluently, German – good, French, Italian, Spanish – studying, Polish – understanding.
INTERESTS:
Hotel business, travelling, languages, music, finance, football, cooking.
REFERENCES:
Le Meridien & Westin Mina Seyahi Beach Resort & Marina
Dubai, Al Sufouh Road, Jumeirah Beach, UAE
Marloes Ophof, Front Office Manager
e-mail: ************@*******.***
Tel: 009**********
Gran Melia Resort & Luxury Villas Daios Cove
72100 Vathi, Agios Nikolaos, Crete, Greece
Francisco Ramos, General Manager
e-mail: *********.*****@********.***
Tel.: 003***********
AKS Hotels "Annabelle Village"
70014 Hersonissos, Crete, Greece
Antonios Kardahakis, F&B Manager
Tel.: 003***********
Out of the Blue, Capsis Elite Resort
75100 Aghia Pelaghia, Heraklion, Crete, Greece
Maria Karousi, HR Manager
Tel.: 003***********
Contact this candidate