Customer Service Administrative Assistant

Glenda Molina

* ******* **.

New Windsor, NY ****3

Phone: 914-***-****

E-Mail: **************@*****.***

OBJECTIVE: Gain career-track position that will allow me to contribute to the success of a business organization and achieve advancement through the application of my management, organizational, and interpersonal skills.

EDUCATION: The Westchester Business Institute, White Plains , NY

Associate's Degree in Business Management and Computer Applications

Dean's List; President's List

September 1996 -June 1998

Westchester Community College, Valhalla , NY

September 1994 -December 1995

St. John's University, Queens , NY

July 1992 -December 1993

LANGUAGES:

Fluent in English and Spanish, both the written and spoken word.

EXPERIENCE:

05/2009-08/2011

03/2007-12/2007

Anthony DeBenedictis, DDS, PLLC

Dental Assistant / Administrative Assistant

Perform chair-side assistance and facilitate patient management. Manage and maintain instruments, supplies and equipment. Coordinate patient scheduling and flow throughout the day, pull files of scheduled patients, track appointments due to no-shows and cancellation. Call patients to confirm appointments. Contact insurance companies to verify coverage. Process payments. Maintain HIPPA Compliance through patient confidentiality. As well as follow OSHA safety procedures as necessary.

Dewitt Stern Group

Assistant Account Executive / Office Support

Market company services and products to prospective customers to develop new accounts. Handle customer inquiries. Invoice endorsements, audits, policies, and commissions. Process policy cancellations. Issue certificates of liability. Process and deposit customer payments. Maintain general administrative duties and monitor customer service.

03/2004-03/2007

The Coughlin Group

Commercial Lines Accounts Processing Manager

Liaison between customers and management. Market company services and products to prospective customers to develop new accounts. Handle customer inquiries. Invoice endorsements, audits, policies, and commissions. Process policy cancellations. Issue certificates of liability.

03/2001-03/2004

The McCartney Agency

Commercial Lines Insurance Representative

Establish new accounts and update existing policies. Handle customer inquiries. Invoice endorsements, audits, policies, and commissions. Process policy cancellations. Issue certificates of liability. Responsible for accounts receivable.

COMPUTER

SKILLS:

Experienced in various PC Operating Systems, including Windows 95 and 98, and Windows NT 4.0. Skilled in the use of numerous software applications, including: Microsoft Word, Excel, PowerPoint, and Access; CC mail; Lotus Notes 4.5.

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