Customer Service Administrative Assistant
Resume:
Lana Meredith
Bloomington, IL 61704
JOB OBJECTIVE
Interested in obtaining a position that will utilize my qualifications and provide room for professional growth.
EDUCATIONAL BACKGROUND
Illinois State University, Normal, IL. Master’s Degree in Education. GPA 4.0/4.0, recurrent Dean’s List recipient.
Illinois State University, Normal, IL. Bachelor’s Degree in Elementary Education, major GPA 3.95/4.0, overall GPA 3.4/4.0.
WORK EXPERIENCE
RETAIL SALES POSITION
C J Banks
Bloomington, IL
March 1, 2012-Present
• Provided customer service
• Operated cash register
• Developed store displays
SENIOR PAYMENT PLAN REPRESENTATIVE
State Farm Insurance
Bloomington, IL
August 2004-December 2010
• Provided customer service via telephonic interaction, investigated billing inquiries, worked payments electronically, conducted research regarding what caused the customer’s concern, formulated alternative options to satisfy the agent’s concerns, determined what action should be initiated to solve the client’s problem, and entered data pertinent to investigation of the incidents that lead to the client’s dilemma.
• Collaborated with agents and appropriate staff in problem solving and resolving customer concerns.
• Calculated payment breakdowns, amounts due and made changes to customer accounts electronically.
• Utilized computer skills such as Microsoft Office Suite, including Word, Outlook and Excel, as well as Snag It.
MEDICAL ADMINISTRATIVE ASSISTANT
Exelon Corp
Wilmington, IL
March 2004-July 2004
• Managed medical office for five nurses and a doctor.
• Scheduled and coordinated patient examinations for all medical staff.
• Conducted data entry.
• Tended to staff and organizational needs, including filing, determining regulatory requirements for commercial driver’s licenses, and answering phone inquiries from nurses from other Exelon facilities.
• Utilized computer skills such as Microsoft Office Suite, including Word, Outlook, Excel and Share Point, as well as Data Pipe systems.
TEACHER
North Pekin District 102
Marquette Heights, IL
September 2002-May 2003
• Taught reading to third through sixth graders (No Child Will Be Left Behind.)
• Planned and executed lessons to at risk readers.
TEACHER
Bloomington District 87 Schools
Bloomington, IL
August 2000-May 2001
• Instructed a classroom of multicultural first grade students.
• Planned and taught all subject areas.
TEACHER
William Frangus Elementary School
Orlando, FL
August 1997-May 2000
• Educated a self-contained class of multicultural second grade students.
• Team taught five classes of second grade below level readers. Improved 96% of their scores to a second grade reading level by mid year.
• Planned and taught all subject areas.
TEACHER
Heyworth CUSD #4
Heyworth, IL
August 1986-May 1997
• Taught a self-contained class of first and third grade students.
• Analyzed needs and developed lessons for all subjects.
Contact this candidate