Manager Medical

HOPE SILEEN WRIGHT

**** ********** ******* ************, ** 30135 Phone: 757-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE:

NORFOLK NAVAL SHIPYARD 1986-1995 and 2004-Present

RESOURCE OFFICE MANAGER ($73,400) 2006-Present: I have 13 years of combined education and experience as a Resource Office Administrator. I am experienced in organization planning and development, employee development, corporate HRIS, employment law, employee relations, employee life cycle, safety, and training. I possess excellent people's skills, organizational skills, decision-making skills, communication skills and mathematical skills.

Resource Analysis & Allocation: Create work schedules and allocate job assignments for two departments that consist of 548 managers and employees. Coordinate office staff activities to ensure maximum efficiency. Oversee secretarial functions, delegating equal and appropriate responsibilities among the staff ensuring they are working and performing given tasks properly. Plan and adjust work operations to meet requirements. Coordinate travel arrangements.

Performance Management: Focus on managing performance designed with the organization's values, needs and goals in mind. This includes department performance and processes, as well as aligning resources, systems and employees to strategic objectives and priorities; measuring results towards organization’s philosophy. Work with employees towards performance improvement using Individual Development Plans. Prepare, distribute, administer, and collect performance appraisals ensuring timely completion. Create an employee-valued system of encouraging and rewarding employee contributions for the specific purpose of improving employee performance which directly affects organizational success.

Recruitment & On-boarding: Create staffing plans. Post ads to various job boards and internet sites. Coordinate, direct recruiting efforts at Job Fairs. Experience includes recruiting, resume review, selection, background checks, reference checks, physical screenings, wage negotiation, and delegating assignments. Provide support throughout employee on-boarding, needs assessment, development, and training. Assist employees with benefits enrollment and questions.

Communication: Establish program objectives and performance goals that cultivate positive relations and encourage employee goal-setting, limit turnover, increase competencies and develop skill levels. Extensive planning for new programs and assessing progress toward achievement; reviews program operations to improve methods procedures and/or controls. Achieve results through professional communication, influence, and resourceful problem solving skills. Communicate effectively with individuals or groups representing widely divergent backgrounds and point of views.

Interpersonal Relations: Prevent and resolve problems involving individuals that arise out of or affect work situations by analyzing data; investigating issues; identifying solutions; and recommending action. Minimize risks and protect the interests of the company, customers and employees in accordance with policies, governmental laws and regulations. Advise managers and supervisors in communication, feedback, recognition, and interaction responsibilities with employees. Prepare responses and represent department; make recommendations. Work with the Metal Trades Council [Union] to ensure adherence to the Negotiated Agreement. Escalate concerns and provide management feedback.

Training & Development: Develop, recommend, and implement policies and procedures in support of the company, OSHA, local, state, and federal statutes. Oversee, promote and facilitate New Employee Orientation, Safety Training and Annual Refresher Training compliance; develop training materials. Identify training objectives and create programs designed on specific aspects of the job processes and responsibilities to achieve and maintain a competitive advantage; confirming they are in line with the organization’s goals. Employ methods of measurement to determine effectiveness.

Organizational Development: Analyze organizational and operational problems and develop timely and economical solutions for future readiness. Utilize a systematic process of implementing successful organizational change to increase the effectiveness in terms of its goals. Interim measurements are used and learning techniques are introduced to stimulate employees to think about what the organization does, where it is heading, potential new opportunities and new and better ways of doing things. Actively participate in meetings with the senior management for reviewing performance of the company and the employees.

DUNN’S LAWN CARE

Office Manager ($38,000-****-****

• Supervised office staff, delegated assignments and monitored performance. Designed and implemented office policies and procedures, ensured they were adhered to.

• Planned, coordinated and managed various business functions such as the office budget, recording expenses, hiring and firing of employees, ordering supplies, performed payroll and accounting duties, answered calls, and tracking work hours.

• Placed recruitment advertisements, reviewed resumes, interviewed, and hired highly qualified employees. Set pay.

• Established procedures for, maintained and monitored record keeping; designed and implemented filing systems and ensured security and confidentiality of data.

• Handled customer inquiries, complaints and concerns.

SENTARA HOSPITALS (NORFOLK GENERAL & LEIGH MEMORIAL)

Medical Staff Office Admin Assist ($24,000-****-****

• Liaison between the hospital and the Medical Staff of Physicians, working directly with the President of the Medical Staff and Hospital Administrators to ensure that the two align on goals and standard operating procedures.

• Processed physicians application request for privileges and assisted in physician and allied health credentialing and re-credentialing and the flow of information from medical staff committees and the Governing Board.

• Maintained confidential credentials files and electronic medical staff database and exhibited a high degree of responsibility for confidential matters. Worked closely with medical staff chiefs, hospital administration, and legal counsel with regard to medical staff and bylaws issues. Assisted with JCAHO Survey preparation for the medical staff/leadership function, including staff and medical staff education regarding accreditation standards.

• Managed conference room calendars, including meeting planning, scheduling, and preparation of all meeting logistics.

• Prepared written documents such as minutes, agendas, reports, and other meeting materials. Set travel arrangements for Physician Continuous Training and Seminars to include all transportation needs, hotel accommodations and excursions.

EDUCATION:

TIDEWATER COMMUNITY COLLEGE, SUFFOLK VA (1998-1998)

Business Administration

OLD DOMINION UNIVERSITY, NORFOLK VA

122 Credit Hours towards Bachelor of Business Administration (2000-2004)

Human Resource Mgmt (3hrs)

Legal Environment (3hrs)

Principles of Info Tech (3hrs)

Organizational Mgmt (3hrs)

Oceanography I & II (8hrs)

Employee Labor Relations (3hrs)

Business Ethics (3hrs)

Principles of Management (3hrs)

International Business Operations (3hrs)

Organizational Behavior (3hrs) Principles of Marketing (3hrs)

Introduction to Interpersonal Communication (3hrs)

Principles of Acct I & II (6hrs)

Probability and Decision Analysis (4hrs)

Macroeconomics (3hrs)

Microeconomics (3hrs)

Intro to Finance (3hrs)

Calculus for Business (4hrs)

Chemistry I (4hrs)

*Six credits remaining to graduate

PROFESSIONAL TRAINING

Seven Habits of Highly Effective People

Leadership and Decision Making

Effective Writing for Supervisors and Managers

Writing for Business

Technical Writing (Manuals/System Specs)

EEO Training for Managers and Supervisors

Resource Management, Performance & Conduct

Involve and Motivate

Coaching, Criticism and Discipline Skills

Total Quality Management Learning Organization Workshop

Accounting and Cost Appropriation

HRO POSH Training

Ethics

Managing Diversity/Generational Differences

Situational Leadership I & II

Leading A Team

Delegating

Setting Goals

Managing Stress

PROFESSIONAL REFERENCES

George Sears C300 Assistant Superintendent NNSY, Portsmouth, VA 757-***-****

Andrea Lang C970 Project Resource Manager, Off Yard Carriers NNSY, Portsmouth, VA 757-***-****

Cassandra Williams C900 Production Resource Dept. Contract Manager NNSY, Portsmouth, VA 757-***-****

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