Administrative Assistant Customer Service

Julia J. Higgins

*** *. ******** *****.*.*******@*****.***

Chicago, IL 60611 630-***-****

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Objective:

To obtain a phlebotomy position that will use my excellent communication and organizational skills along with my experience in phlebotomy in a productive way to pursue a long-term career in the medical field. ______________________________________________________________________________Accomplishments and Skills:

• NCAA Division I student athlete in Track and Field all 4 years and full time student status.

• Successfully balanced school responsibilities, part time employment and athletics, graduating in 4 years.

• Volunteered in the last 3 Chicago Marathons and in Relay for Life at Loyola.

• Computer proficient in Photoshop, Adobe Illustrator, Windows XP, Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks

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Certification:

National Center for Competency Testing, Chicago, Illinois 10/2010

National Certified Phlebotomy Technician

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Employment History:

Illinois Masonic Medical Center, Chicago, Illinois 12/2010-present

Phlebotomist to in-patients with ages ranging from newborn to geriatric, performing routine, timed and STAT phlebotomy and venipuncture work. Used as a source for difficult draws. Interacts closely with nurses and doctors while on the floor and in the lab. Works in receiving area of the lab processing all specimen, including STATS, routes them to their proper testing areas, and provides test result communication.

Run outpatient center for Illinois Masonic site, handling every step beginning with scripts from patient’s physician, ordering and performing said tests, and communicating results to the physician. Does lab work including venipuncture and capillary draws, PKU collection, as well as collection of any needed non-blood specimens, urine, stool, semen analysis, ordered by the physician. Work closely with doctors on a daily basis.

Yolk, Chicago, Illinois 6/2010-12/2010

Hostess in high volume cafe; Handle customers, take to-go orders and prepare them, handle all payment whether it be cash, credit card or check

Windy City Massage, Chicago, Illinois 6/2010-present

Administrative Assistant and Booking Specialist; work with all the hotels and customers in the Chicago area. Scheduling appointments and dispersing therapists.

Theory Sports Bar and Lounge, Chicago, Illinois 5/2009-5/2010

Server and Hostess; Greeted customers, assisted with dining choices, used suggestive selling to increase revenue, built a customer base due to product knowledge.

Riva Café, Chicago, Illinois 6/2009-11/2009

Server; High volume, fast paced indoor/outdoor restaurant on Navy Pier

National Tax Search, Chicago, Illinois 5/2008-5/2009

Customer Service Representative; Contacted clients by phone, email and fax to update their business profile to maximize their use of NTS services.

Chicago Public Schools, Chicago, Illinois 9/2007-5/2008

Administrative Assistant; Organized filing system and updated computer database

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Education:

Loyola University Chicago, Chicago, Illinois

Bachelor of Arts & Sciences 5/2010

Major; Psychology

College of Office Technology Chicago, Illinois

Phlebotomy Specialization, Certificate 10/2010

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References Available on Request

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