Manager Project

B S S SASTRY

Mobile: +91-990******* E-Mail: *********@*****.***

In quest of senior to top level assignments in Project & Program Management / Service Delivery / Software Development with a reputed and growth-oriented organisation.

EXECUTIVE DIGEST

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Goal-driven leader with about 17.5 years of experience out of which the most recent 7 years of experience in Project & Program Management, Service Delivery, Business Analysis, People Management, Client Relationship Management and Software Development.

A keen planner, strategist and implementer with expertise in establishing and managing entire operations with key focus on bottom line profitability by ensuring optimal utilization of resources.

Comprehensive understanding of program management life cycle including customer relationship, designing & execution of Project Framework, Business Infrastructure, Scope, Time & Cost Management.

Proven ability in facilitating many office initiatives like practice management, industry solutions definition, customer analytics, pipeline analysis, resources planning and program management.

Ability to oversee multiple complex programs concurrently with knowledge and skills of diverse technologies & expertise in ramping up projects with competent cross-functional skills and on time execution.

Distinction of successful completion of several programs and projects with proven track record of planning, strategising and implementing leading edge delivery models with global teams.

Led multiple teams, budget analysis, operations analysis, lead conferences, organizing events, executive reporting on financial statements, service analytics and business administration aspects.

An out-of-the-box thinker with a proven track record of increasing revenues, streamlining workflow and creating a team work environment to enhance productivity.

Key Skills

Excellent knowledge in ISO 9K, 14K, 20K, 27K and CMMi and QS 9000 Standards/Models/Best Practices.

Proficiency in Six Sigma, Failure Mode Effects Analysis (FMEA), 5W+1H, KAIZEN, Pareto, Cause and Effect Analysis.

PROFICIENCY FORTE

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Managerial

Program/Project Planning & Control Knowledge Management Services Delivery

Disaster Recovery Conflict Management Practice Management

Client Interaction P&L Accountability Account Management

Team Building & Leadership Risk Management Performance Management

Functional

Business Analysis Solution Architecting Effort / Time / Cost Estimation

Scoping, Resource Planning Best Practices Implementation Pre-Sales Support

Finalisation of Specifications Program Management SLA Management

Escalation Management Software Quality Assurance Training & Development

ORGANISATIONAL SCAN

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Apr’10 – Feb’12 Etisalat Software Solutions Pvt. Ltd. (Technologia™), Owned Indian

Subsidiary of Etisalat, UAE as Project Manager

KEY DELIVERABLES

Oversaw the People, Process and Technology Management to deliver complex Telecom Projects as per the defined schedule, time and within the budget.

Managed the risks, budget, business continuity, attrition, knowledge and competency of the project teams.

Piloted the team to collect business requirements, design, build, verify and deploy various modules of Technologia Corporate Intranet Development project involving Open Source Technologies (PHP and MySQL).

Successfully led a huge IT Transformation Project in the Work Force Automation area as Transition cum Program Manager. Efficiently managed the 3rd Party Vendors, Customer’s Business Stakeholders and Project Team to deliver the project and helped the Customer to launch it successfully in 9 out of the 13 total Customer Service Territories (CSTs).

PROJECTS HANDLED

Project Manager

Project Corporate Intranet Portal Development Project, Technologia, India.

Period May’10 – Feb’12

Accountabilities Mentioned below:

Piloted the team for Phase II Development of Budgeting, Performance, Competency, Asset and Mobility Management modules

As part of Phase I Development during May’10-May’11 accountable for the development and deployment of the paperless Employee Life Cycle Management, Presence and Absence Management, Talent Acquisition, Quality Management, Resource Management and Project Monitoring & Control Modules.

Project Activity Based Costing and Activity Based Management Projects, Etisalat, UAE.

Period Jul’10-Mar’11.

Accountabilities Mentioned below:

Considered the “as-is” System and Defined “to-be” Automated System to combine and administer all the surround systems of the Activity Based Costing Application (SAS ABM) and submitted the proposal of automating the systems using open source systems.

Handled the RFP for Activity Based Management Solution Optimization/ Modernization & arranged the Vendor Defence Sessions for the bids proposed by them and submitted the successful bids to Customer for technical and commercial evaluation.

Transition and Service Delivery Manager

Project Workforce Management System (WFMS), Etisalat, UAE. Mar’11-Oct’11

Accountabilities Mentioned below:

Oversaw the Customer Business Sponsors, Engineering, IT Security, DBAs, System Administrators and third party vendors: BT/Infosys/Sybase for a successful transition from Development to Deployment and Production Support.

Established and managed the L2/L3 Operations Support for the Project as well as looked after the same from offshore setup to provide cost effectiveness and extended coverage to Customer.

Attainments As follows:

Played a key role of Transition Manager for successful deployment of the system from

Development to Production.

Recipient of Certificate of Appreciation from Technologia for excellent contribution in WFM Project.

NOTABLE ACHIEVEMENTS

Cost saving initiatives-The automated solution delivered through this project resulted in downsizing of 1300 field technicians to 700 technicians - 20 million AED / annum cost savings to Etisalat. This also paved the way for restructuring Customer Field Force by forming a new organisation structure called Customer Service Territories manned by the Controller as single point of contact.

Facilitated on-the-job and cross training of resources among different modules of the project leading to 6 resources getting onsite opportunity and signing the retention plan with the organisation.

Jun’05-Mar’10 Patni Computer Systems Limited (Known as iGatePatni) Communications,

Media and Utility Business Unit as Project / Program / Delivery Manager

PROJECTS HANDLED AS DELIVERY MANAGER

Project Share Point Implementation and HP PPM Implementation Reed Elsevier Inc, USA.

Period Aug’08-Apr’10.

Project Data Migration EITC – (du Mobile), UAE.

Period Jan’07-Apr’10.

Project Development of Test Automation Tool D-Soft Inc, USA.

Period Jul’08-Jan’10.

Project HP PPM Implementation Tata Communications Limited, Mumbai, India.

Period Aug’09-Apr’10.

KEY DELIVERABLES

Took care of the cost, schedule and quality of the deliverables.

Accountable for Business Continuity Assurance and Disaster Recovery.

Ensured organizational and customer processes adherence and sustenance.

Managed the monthly quality/delivery performance reviews with Engagement Management and Customer’s Executive Leadership Teams, BU Management Teams and Corporate Quality Teams.

Looked after the:

Staffing and Attrition Management.

Enterprise Risk Management.

Competency Fulfilment.

Project Profitability.

Customer Relationship.

Governance.

Program Manager

Project Hyderabad Delivery Centre (HDC),Virgin Mobile, USA. Aug’06-Dec’09

KEY DELIVERABLES

Took care of the Contracts Management (MSA, SoW, WO and SRs for FP/T&M/, FMB and FP-SLA Type of Projects and Engagements).

Handled the Customer Time Sheets, Billing, Dedicated Leased Line Billing and Invoicing.

Maintained the inventory and safe keeping of customer provided assets like Hardware, Software and Peripherals and return the same to the customers at completion of the contract.

Accountable for ODC Security Management and Audits.

Interacted with Customer Program Management Office.

Managed Customer CIO Reviews with the Account Management Team.

Service Delivery Manager

Project L1/L2 /L3 IT Operations Support Program Virgin Mobile, USA (VMU) LLC. Sep’06-Oct’08

KEY DELIVERABLES

Led a team of 30 associated with L1 (NOC), L2 and L3 Teams and managed the graveyard shift for the customer.

Ensured business continuity and disaster recovery and met the SLAs consistently

Oversaw Incident, Problem, Release, Change and Configuration Management Processes.

NOTABLE ACHIEVEMENTS

Successfully implemented the ITIL V3/ISO 20000 process and got successful ISO 20K certification for the program and the Hyderabad Location of Organization.

Efficiently applied and sustained the Quality Management System processes mandated by the organization.

Productively conceptualized and shared the Monthly Metrics Dash Board for the review of VMU CIO and participated in its monthly reviews.

Project Manager

Project Customer Care Web Content Development Project Virgin Mobile, USA.

Period Aug’06-Dec’09.

Project SAS Business Intelligence: Business Reports Development Project Virgin Mobile, USA.

Period Aug’06-Dec’08.

KEY DELIVERABLES

Ensured scope, deliverables, customer communication and satisfaction.

Accountable for Project Monitoring and Control.

Participate in the Project Status Reviews with Engagement Manager and Customer Manager on a monthly basis.

Motivated the team and imparted training sessions, competency development for better performance and handled attrition and quality metrics as well.

NOTABLE ACHIEVEMENTS

Took additional responsibility & handled other assignments at Patni Computer Systems, Communications, Media and Utilities BU as:

Initiative Leader (CMU Delivery Enablement Group).

Location Evangelist (Knowledge Management).

Bid Manager (Pre-sales and Solutions Function).

New Initiatives as Initiative Leader

Leveraged skills and ability in conceptualization and setting-up cDEG - the BU Operational & financial watchdog organization - reporting to BU Delivery Head and Regional Delivery Heads of the BU. Handpicked by the BU Delivery Head for this endeavour based on my proven performance in VMU/EITC Program Management Office.

Successfully implemented & reported the operational performance metrics of the delivery organization to BU Delivery Head & Business Finance Manager on monthly basis & raised alerts based on health of the projects/accounts.

Proven track record in ensuring that the delivery organization achieved > 99% time sheet discipline, minimum or no revenue leakage and timely billing and invoicing to customers leading to efficient and effective revenue accruals, billing and account receivables to the corporate finance.

Initiated, designed and institutionalized a monthly FP Project Execution and tracking dashboard at Business Unit Level which became the best practice in the Organization and adopted by other Business Units also.

Recognition as Location Evangelist

Received the “KX Spotlight of the Month” for showing orchestrated leadership skills & contributed in increasing the literacy of the Knowledge Management activities through Share Point Portal at Hyderabad location having a population of more than 1200 resources.

Significant Contribution as Bid Manager

Effectively looked after end-to-end Bid and Stakeholder Management for large and complex telecom RFP/RFI/RFQs.

Successfully collated & delivered the final responses ensuring timeliness, accuracy and quality.

Ensured final packaging of the proposals and submission to customer.

Published the results of the Bids and done the Win-Loss Analysis.

Shown Orchestrated Leadership Skills as Location Quality Lead

Ensured successful:

ISO 9001:2000 Certification in 2005 and CMMI Level 5 Certification for the location in 2006.

Successful Surveillance Audit in 2006.

Played a key role as a Change Catalyst & dexterously handled successful integration Cymbal Corporation with Patni Computers for usage of the tools, adhering to the quality processes and methodologies it became the Telecom Business Unit (TBU) of Patni.

Got selected for Patni Fast Track-2009 Program and cleared the “Leadership Assessment Level” of the program – an intensive one week assessment workshop conducted by Corporate HR in 2010.

Received Q-STAR Quarterly STAR Award in 2008.

Recognized as Excellent Performance STAR (EPA) in 2006 and 2008.

Honoured with Dream Team (Annual STAR Awards) in 2005, 2006 and 2008.

PAST EXPERIENCE

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Jun’99-Jun’05 Intek Tapes Pvt. Ltd., Bangalore as Assistant Manager-Quality Assurance

Jun’98-May’99 Coromandel Paints and Chemicals, Visakhapatnam as Production Manager-

Synthetic Polymer Processing Unit

Aug’94-May’98 Asian Paints, NOIDA as Production Chemist-Synthetic Polymer Processing

and Powder Coating Units

TRAININGS

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Attended training on PMP, Software Reviews, Metrics, Configuration Management, Defect Prevention Estimation, Six Sigma Green Belt, Internal Auditor and ITIL V3.

ACADEMIA

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Master of Philosophy (MPhil) in Chemistry, University of Hyderabad in 1994.

Master of Science (M.Sc.) in Chemistry, APS University, Rewa in 1991.

Bachelor of Science (B.Sc.) in Chemistry, Andhra University, Visakhapatnam in 1987.

PERSONAL SNIPPETS

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Date of Birth 30th August, 1967

Residential Address Plot No.26, D.No.16-2-742/H/2, 2nd Floor, Jyothirmayi, Revenue Board Colony, Dilsukhnagar – 500036, Hyderabad, Andhra Pradesh, INDIA

Languages Known Telugu, Kannda, Hindi and English

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