Customer Service Operator/ Technical Support
Resume:
Maria Clough
Miami , Fl ****8
************@*****.***
Objective: To seek the position of an Appointment Setter/ Customer Service Operator in a call center where my skills will be utilized to improve company goals.
Summary of Qualifications:
Large work experience in the service industry with absolute customer orientation
Good exposure to the fast paced work environment of call centers
Great experience with sales and experience with heavy call volume.
Pleasant and clear voice and can resolve customers issues in a timely manner.
Great convincing powers developed through complete knowledge of the product and the related fields
Fast and accurate typing speed (40 wpm)
Excellent computer proficiency with ease in using MS Word, MS Excel and MS Power point
Education:
Lindsey Hopkins Technical Institute December 1997
740 NW 20th St H.S. Diploma
Miami, Fl 33130
Expert Rating February 2011
280 Madison Avenue Operations Management
912 - 9th Floor
New York
United States - 10016
Experience:
Marcom Technologies (May 2002-Sept 2002)
2801 North Hollywood Blvd Outbound Customer Service/Telemarketer
Ft Lauderdale, Fl 33021
Duties Include:
Called credit card holder’s and sold payment protection insurance, Discover Platinum credit cards and homeowner's insurance.
Jackson Hewitt Tax Services January 2003-April 2003
6728 SW 40th St Store Supervisor/Tax Consultant
Miami, Florida 33128
Duties Include:
Opened and closed store, scheduled employees, collected payments, issued tax return checks, managed file transfer system, signed and sent IRS forms, scheduled appointments for previous year customers, and scheduled employees for overtime shifts.
Ramada Plaza Resorts December 2006- June 2008
65 West Hallandale Beach Blvd Phone Sales Rep
Ft Lauderdale, Fl 33009
Duties Include:
Answered inbound calls from customer's that received a promotional offer in the mail inviting them on a cruise. Took credit card information, reserved hotel and cruise dates, maintained sale sheets and reports for supervisor at the end of each shift.
Appointment Solutions (July 2009-October 2010)
Miami, FL Appointment Setting/Lead Generation
Duties Include:
Generated leads by phone, called mortgage brokers and sold lead packages. Created phone presentations, scripts and trained employees, emailed invoices and PDF reports.
Bryant Answering Service (Jan 2010-May 2010)
Miami , FL Answering Service Rep
Duties Include:
Answered calls from customers wanting to reach an office after hours.
Provided the customers with information on office hours and lunch schedules.
Took detailed messages for clients.
Transferred emergency calls to physicians and lawyers.
Dispatched calls to appropriate parties.
Teleperformance Advance (Oct 2010- May 2011)
West Palm Beach, FL Tech Support Operator
Duties Include:
Troubleshooted issues with Blackberry and Android devices.
Answered billing questions, and updated accounts.
Walked customers through internet installation.
Troubleshooted issues with modems.
Transferred calls to Tier 3 for remedy trouble tickets to be created.
Notated each account in computer system.
References:
John Bryant
Bryant Answering Service
CSI Companies Staffing Agency
Dario Furman
Mortgage by John Baccione
Summit Home Mortgage
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