Customer Service Human Resources

DORITA M. SIMON

**** ********** ****, **** ****, College Park, GA 30349

678-***-****(c) ***********@*****.***

EDUCATION

FLORIDA INTERNATIONAL UNIVERSITY (FIU) Miami, FL

- Bachelor of Business Administration, Major: Management December 2008

- GPA: 3.67

QUALIFICATIONS SUMMARY

•Administrative support professional with experience working in fast-paced environments demanding strong organizational skills.

•Trustworthy and dedicated with proven interpersonal and communication skills.

•Detail-oriented and resourceful in the completion of assigned projects.

•Comfortable dealing with and relating to the public.

•Exceptionally well organized, with a track record that demonstrates self-motivation and initiative to develop personal and corporate goals.

•Able to establish a team-spirited environment through positive and proactive leadership styles.

•Extensive background in the following competencies:

• HUMAN RESOURCES MANAGEMENT • ACCOUNTS PAYABLE/RECEIVABLE

• QUALITY ASSURANCE MANAGEMENT • STATISTICAL DATA MANAGEMENT

• FINANCIAL BILLING & REPORTING • CUSTOMER SERVICE MANAGEMENT

• PAYROLLING • ADMISSIONS

PROFESSIONAL EXPERIENCE

EXCELLATRON SOLID STATE, LLC. Atlanta, GA

Executive Assistant to CEO& COO Aug 2011 – Present

•Prepare all deliverables for all Government SBIR’s and STTR’s.

•Prepare all New Employee Paperwork.

•Coordinate C-level calendar events, meetings and travel arrangements.

•Conduct market research support to the COO & CEO.

•Provide Administrative Support to all Executives.

•Process all reimbursement and expense reports for Staff.

HERE'S HELP, INC. (Substance Abuse Treatment Center) Miami, FL

Contracts Compliance & Human Resources Manager Jan 2005-June 2011

• Manage the Administrative & Clinical Departments

•Organize and run weekly Staff meetings

•Contracts Compliance Management

• Monitor and control operating expenses to include identification of savings opportunities in all departments

• Coordination of purchasing information, such as billing issues, PO's, and check request. Maintain contract support as well domain renewals

• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.

• Food Stamps Management

• Prepare the Policies & Procedures manuals and the Health & Safety manuals

• Ensure all licenses are up-to-date and that the Agency is in

compliance with State and CARF regulations

•Provide Administrative Support to the Executives

• Exercises control, updates and maintenance of all personnel records

•Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime; evaluates and rates employee performance.

DORITA M. SIMON

5750 Buffington Road, Unit 2305, College Park, GA 30349

678-***-****(c) ***********@*****.***

• Coordinate all Staff Training and Orientation

•Oversee the Human Resources Department and the Quality Assurance Department

•Actively manage and direct the Food and Nutrition Program

FLORIDA CAREER COLLEGE, Lauderdale Lakes, FL

Call Center Supervisor April 2008–June 2011

• Assist Manager to supervise and train new Customer Service Representatives.

• Verify all Telemarketers appointments to ensure all information given is accurate.

•Operated a high volume phone system and maintained direct and indirect student relations operations including scheduling appointments and providing information about the College.

•Manage and monitor the Telephone Queue System.

• Provide excellent customer service, and web chat services

•Serves as a liaison between the general public and the College.

• Conducts interviews in person and via the telephone for potential students.

•Carries out day-to-day sales activities such as recruitment, admissions and enrollment.

ABS INC. Miami, FL

Executive Administrator Jan 2004-Dec 2004

• Prepared Instructional booklets, manuals and upgrades.

• Updated and managed the customer database and mailing lists.

• Managed the Marketing and Public Relations Department.

• Organized and executed Company representation in trade shows, conferences and seminars.

• Conducted extensive market research.

CESAR CHAVEZ CENTER, San Francisco State University, California San Francisco, CA

Program Services Office Manager Aug 2000-July 2003

• Managed all Departments’ Budget Accounts and projects to better assist the Director of Program Services

to achieve corporate goals.

• Manage and oversee all business functions of the campus including past due funds, cash flow, revenue, billing,

month end, collections, accounts receivables, withdrawal process, and credit balances.

• Prepared timely account status reports.

• Worked with all the Center’s vendors; renewed service contracts, paid all invoices and cash handling.

• Provided administrative and secretarial functions for the Director of Program Services and managed multiple

projects.

• Performed all Human Resources functions.

ACTIVITIES, AWARDS, TRAINING

Computer Skills: Microsoft Word, Excel, Outlook, PowerPoint, Publisher, Adobe Reader, Lotus

Affiliations: Golden Key Honor Society of Florida International University, Northern California Human Resources Association (SHRA)

Certifications: Notary Public, CPR, Achievement in Lawful Hiring training course (2003),National Scholars Honor Society Certificate of America, (2002), National Dean’s List Certificate of America, (2002), Certificate of Achievement in Unlawful Harassment Awareness for Supervisors (October, 2002),Blood Borne Pathogens and Universal Precautions(2011), Security Awareness 2011,

Other Training: CARF, National School Lunch Training, Health & Safety, Urine Screening Policy and Procedure Training, HIPAA, Incident Reporting, STARS, WEBEX, Data Security and Management, Cultural Competency, HIV, Aggression Control, Emergency Preparedness, Contract and Grant Management.

Contact this candidate