Customer Service Data Entry

Qiana C. Taylor

**** ******** *** **.

Spring, TX 77386

Cell: 973-***-****

********@*******.***

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Customer Service Expert * MS Office "Power User" * Adept Written/Verbal Communication

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KEY SKILLS

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Office Skills:

• Telephone & Front Desk Reception

• Customer Service

• Filing

• Database & Records Management

• Accounts Payable/Receivable • Executive & Administrative Support

• Reports & Spreadsheets

• Complaint Handling

• Data Entry

Computer Skills:

• Leprechaun Spa and Salon Software

• Word

• Excel

• PowerPoint

• Access • Visio

• Outlook

• Windows Vista/XP

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PROFESSIONAL EXPERIENCE

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DNA Style Labs (Spring, TX) Assistant Manager/Receptionist/Stylist

Certified cosmetologist with experience in styling, training and administration. Ability to effectively develop and execute particular sales promotions. Strong client service, buying and an inventory background.

• Responsible for maintaining different sales records

• Responsible for maintaining cleanliness and hygiene in the store

• Helped the customers with different beauty tips

• Convinced the customers of different beauty care products

• Used new techniques and styles

• Maintained good relationship with the customers

• Managing the whole team of workers

• Maintaining the whole database of customers, and informing them about new offers and policies

Commons at Fallsington (Morrisville, PA), Leasing Agent

• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

• Meeting and greeting prospective residents

• Collecting and depositing monthly tenant payment

• Weekly Accounts receivable and payable reports

• Paper work and filing including writing up leases

SBLI Life Insurance (Newark, NJ), Receptionist/Admin/Data entry clerk

• Served as first point of contact for corporate, clients and staff calling or visiting the main office. Efficiently operated headquarters switchboard and provided prompt, courteous and knowledgeable assistance.

• Accounts Billing and Receiving

• Creating logs using Microsoft Excel

Horizon Mercy Health Plan (Trenton, NJ), Office Administrator

• Data Entry

• Buying

• Inventory Identified billing errors and recovered $5,500 in vendor overpayments. Implemented tracking mechanisms to prevent future recurrences.

• Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

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EDUCATION

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Union County College (Cranford, NJ)

Business, 2001

Regency Business Beauty Institute Graduate (Spring, TX) Lic # (available upon request)

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ADDITIONAL INFORMATION

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"A first-rate administrative support professional...excels in organizing … ensures all client needs are taken care of… loyal, hard working, dependable..."

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