Sales Technical Support

Daniel Boyd

**** ******** ******

Montgomery, AL. 36109

Phone: 334-***-****

Email: *.********@*****.***

Summary

I have a distinguished reputation in the planning, design, and delivery of

storage networking and software solutions in both open systems and

mainframe datacenter environments. I am a successful, technically

sophisticated professional that is focused on the architecture and

marketability of enterprise computing products from various manufacturers.

My special expertise is in technical consulting, customer relations,

presentations, and process improvements. I am dedicated to exceeding

individual goals and company initiatives.

My greatest asset is my ability to effectively convey advanced computing

architectures and solutions to any audience regardless of their technical

background. I have a highly sensitive charisma that enables my ability to

immediately tailor presentations and demonstrations to each personality

involved. I am confident in my technical ability to anticipate and address

any question or concern from any client. My professional and personal goal

is to ensure the client is informed, appreciated, and most importantly,

satisfied.

Specialties

Storage networking consulting and configuration of enterprise computing

products including EMC, Hitachi Data Systems, Isilon, RSA, VSPEX, Cisco

Systems, and Brocade. Array and host based backup solutions including EMC

Networker, Hitachi Data Systems True Copy and In System Replication

software suites, Avamar, CommVault, Bakbone, and Doubletake. Live and

remote product demonstrations and presentations. Operating system,

network, and application diagnostics and repair. Server administration and

management.

Certifications

Isilon Certified SE Associate

RSA Certified SE Associate

EMC Proven Professional Information Storage Associate

Hitachi Data Systems Certified Professional Modular

Certified Internet Webmaster Web Design Specialist

Experience

Sr. Solutions Design Specialist

Avnet Technology Solutions, Tempe AZ

1/1/2011 - Present

My Primary focus is technical consulting in the enterprise storage channel

supporting resellers and end users. Accounts that I support include

International Computerware, Alexander Open Systems, and Northrop Grumman.

I consult their information officers, storage and database administrators

regarding their existing and future data center requirements. Determine

local and remote replication best practices based on fluctuating service

level agreements. Establish archival procedures derived from mandated

retention policies. Assist sales representatives from a technical

perspective on conference calls and web meetings. Responsible for managing

requests for storage networking design and support through SAP business

management software.

Professional Contributions and Awards: Senior technical support specialist

for EMC, VSPEX, Data Domain, Isilon, and Mellanox. Awarded with three

silver and two bronze recognitions by fellow employees for outstanding

technical support.

Solutions Architect

Bell Microproducts, Montgomery AL

6/1/2008 - 12/31/2010

Review technical environments of existing and potential enterprise clients.

Explore and propose detailed solutions to surpass the client's technical

conditions and qualifications. Exhibit demonstrations from our enterprise

product portfolio through onsite meetings or remote webx. Defend against

competing solutions and effectively exceed in offering the highest

performing, lowest cost of ownership, computing product. Support the

client's existing footprint with hardware upgrades, software licensing, and

support contracts. Assist sales representatives with the construction and

modifications of each sales proposal and configuration. Responsible for

managing requests for storage networking design and support through a

proprietary business system.

Professional Contributions and Awards: Lead technical support and

configuration specialist for Hitachi Data Systems and Cisco Systems. Aided

in the highest grossing year on date for Hitachi Data Systems for the

calender year of 2009.

Account Manager - Direct Marketing and Retail

Bell Microproducts, Montgomery AL

11/14/2005 - 5/31/2008

Delivered over 12M revenue and 500K GP sales per year through Direct

Marketing Enterprise Accounts for the distribution sales channel. Oversaw

development and management of key direct marketing accounts of commercial

and enterprise computing products. Propose sales quotations and product

presentations to fit specific opportunities. Implement strategies to

strengthen existing relationships with vendors and clients. Interface with

solution architects to review government and commercial request for

enterprise quotes and assist in the creation and delivery of the proposal.

Connect with vendor and product management teams to ensure product supply

is active and stable. Report weekly to business developers on the current

sales environment and future forecasts.

Personal Contributions and Awards: 2008 President's award for the most

Pillar Data storage arrays sold into new end user accounts. Awarded the

first single source agreement with value added reseller PC Connection to

support their Quantum disk and tape solutions.

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