retail jobs and housekeeping in San Francisco

P.O BOX *****

Stockton, CA ***** **********@*****.*** Home: 209-***-****

Cell: 209-***-****

 Dedicated customer service manager with 07+ years of experience in “big box” retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.

 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

 Customer Service Management

 Complaint Handling & Resolution

 Retail Operations Management  Customer Satisfaction Enhancement

 Front-End Supervision

 Sales & Margin Improvement  Teambuilding & Training

 Cost-Reduction Strategies

 Order Fulfillment

Professional Experience

SHOPPERS DRUG MART- Toronto, Canada 07/03 to 06/08

Assistant Store Manager, 10/03 to 06/08

Front Store Supervisor, 07/03 to 10/03

Promoted to manager position to recruit, train and supervise 25+ customer service reps, and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.

 Instrumental in meeting company goals to its maximum level of operations.

 Identifies and recommends needed changes to Front Store Manager and Store Associate to improve expenses and revenues.

 Coaching and developing staff, guides in the daily operation, monitors to ensure a high degree of productivity, safety, and service quality.

 Review daily and weekly reports to identify trends, expenses, sales and margins, profit and loss, and to review inventory for accuracy.

 In charge of POS for price management: Receiving, weekly events, negative on hands, building unidentified items in the system, price changes to ensure accuracy and store execution in pricing and signage of promotional and markdown directives.

 Perform new store plan-o-grams, claims, returns damages, and call vendors to expedite orders.

 Document store performance issues in timely manner, and insure in compliance with employment laws and to resolve escalated employee relations.

 Oversee the operation of the cash office, do store audits, and assist the pharmacy department for all their needs.

 Exemplified the second-to-none customer service delivery for which Shoppers Drug Mart is nationally renowned in all interactions with customers.

WAL MART – Toronto, Canada 05/00 to 01/03

Department Manager - Food, 05/00 to 01/03

Previous Positions: Associate, Hardware Dept. Manager, Front Check- Out Manager, 05/00 to 01/03

I started as an associate and was promoted as a department manager for hardware after five days of hire, then moved to handle the front check out, and finally as a department manager in food which has the biggest section in the entire store with a daily sales from $10,000 to 25,000.

 Meet deadlines on time: Price changes, negative on hands, placed orders, minimize outs, make markdowns, signage dated and in placed.

 Recruit and train new hires.

 Perform weekly competition shopping for the entire store

Education and Training

Ateneo University- Pre Nursing, Philippines

Davao Maternity Hospital- Midwifery Course – Philippines

Associated Health Care Aide LTD – Health Care Aide – Toronto, Canada

REG.MIDWIFE, Completed Health Care Aide Course

Training: Courses provided by SHOPPERS DRUG MART Lead Program that includes Planning & Time Management, Retail Operations, Finance, and Human Relations.

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