Customer Service Sales
Resume:
NORMAN G. HEDMANN, MBA
**** *. ******* ****** *** 208, Miramar, FL 33025
******.*******@*****.***
http://www.linkedin.com/in/normanhedmann
A Well rounded and result orientated professional that has significant experiences and capabilities in a wide range of plant supervision, human relation and analytical talents. These capability’s’ have been further complimented by extensive training in human resources, marketing and financial management. This training has developed a solid base and improved competencies in most areas of business management. Outstanding reputation for integrity, problem solving abilities, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional development and growth.
CORE COMPETENCIES
• Cross-Functional Team Leadership • Strong communication skills • Proactive Problem Solving
• Relationship Building • Finance and Accounting analysis • Project management
• Staff Development & Motivation • KPI and QI attention • Quantitative/Qualitative analysis
• Word, Excel, PowerPoint and Outlook • P&L and budget management • Sales and Marketing skills
EDUCATION
MBA, Master of Business Administration (Honors) - Nova Southeastern University, Davie, FL, 2009
BSc. Bachelor of Science in Operations/Production Management - University of Technology, 2001
ACHIEVEMENT HIGHLIGHTS
• Championed over 15 years of managing, guiding and leading production and plant personnel in comprehending Human resources initiatives and conforming to organizational goals and values.
• Produced the top productivity team award, comprising presentation of modifications to equipment and line layout that considerably decreased safety issues and directly attributed to positive productivity gains.
• Served as a Project Team Leader and collaborated with customer and suppliers to develop a new product line that boosted total sales by 30%.
PROFESSIONAL EXPERIENCE
NATURAL IMMUNOGENICS CORP
LAB SUPERVISOR (2009-2011)
Maintain full accountability for overseeing a diverse range of lab activities, with strong focus on optimizing productivity and performance. Apply strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Train, mentor, and supervise staff in accordance with organizational goals. Diligently track products to meet completion times while ensuring strict adherence to finished product quality requirements. Strategically drive projects to ensure on-time, requirements-compliant completion. Proficiently compile and produce detailed reports instrumental to supporting management in defining future business plans and strategies.
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PROFESSIONAL EXPERIENCE
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• Played a key role in tracking and maintaining compliance with equipment safety rules (OSHA), FDA regulation and organisational policy and procedure (SOP's).
• Authored, updated, and submitted reports per FDA, cGMP, and Company policy requirements and provided continual updates to the Quality Director on all compliance, efficiency, and process issues.
• Enhanced operational performance by assessing operations and preparing recommend changes as well as conducting on-going safety training.
• Managed department KPI’s, and QI to ensure quality optimization and strategic initiatives compliance.
NATURAL IMMUNOGENIC CORP
LAB TECHNICIAN (2008-2009)
Proficiently handled all aspects of day-to-day lab technician activities in accordance with organizational objectives. Performed daily lab checks, tracked timelines, and submitted detailed and updated reports in line with FDA, DEA, cGMP and Company policy requirements. Planned and coordinated multiple simultaneous projects to maximize efficiency and achieve critical timelines.
• Effectively analyzed internal processes to define inefficiencies and provided expert recommendations to boost performance.
• Oversaw performance metrics, executed stability/capability testing, and assessed vendor performance on delivery and quality of input materials, further illustrating exceptional multitasking abilities.
COCA COLA ENTERPRISES
PRODUCTION LEAD / LAB TECHNICIAN (2004-2007)
Exhibited exceptional leadership abilities in successfully conducting all aspects of quality control testing, equipment sanitation, water treatment plant management, and blending operation. Trained, motivated, and directed staff members, playing an integral role in their development and productivity.
• Demonstrated strong communication and leadership skills in effectively evaluating and resolving employee matters and executing HR. initiatives.
• Optimized performance by troubleshooting machinery issues, collaborating with mechanical teams, and maintaining critical compliance with OSHA, HACCP, GMP and FDA regulations.
Additional Experience
SALES AND CUSTOMER SERVICE MANAGER - BUSH BOAKE ALLEN JA LTD
Spearheaded all aspects of day-to-day negotiations with suppliers to reduce costs and increase savings. Designed and implemented a multi-faceted strategy to maximize profitability. Contributed dynamic information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to client issues for timely resolution and enhanced satisfaction with company's delivery of customer service.
• Oversaw the timely performance of new product development projects, ensured expenditures were within budgetary guidelines, and evaluated global supply opportunities.
• Diligently documented SOP’s and other quality processes required for ISO 9000 certification.
• Established professional relationship with suppliers and customers that lead to increase sales
• Compiled sales reports and trend analysis that assist in management decision making.
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PROFESSIONAL EXPERIENCE
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REGIONAL COORDINATOR - CARIB ENGINEERING JAMAICA
Successfully built and steered multiple teams to maximize performance in consistently completing projects on time in a fast-paced, time-sensitive environment requiring superior strategic planning, organization, and leadership skills.
• Trained and managed a cross-functional, 26-member team, with responsibility for customer service, client negotiations, and compliance with delivery standards and regulatory requirements.
• Led negotiation with suppliers and ensure timely compensation for services on satisfactory completion
• Re-Chart distribution networking that translated into significant customer satisfaction and cost reduction
• Held community meetings aimed at disseminating company policies and solicit constructive feedback.
SENIOR PRODUCTION SUPERVISOR - DESNOES AND GEDDES LTD, JAMAICA
Effectively coached production teams in achieving alignment with company values, productivity opportunities, waste reduction, quality expectations and safety practices, while maintaining plant optimization and effective staff utilization.
• Resolved conflict situation by applying progressive disciplinary policies where applicable
• Managed raw material and finished goods logistics that minimizes downtime and optimized productivity.
• Worked with maintenance and quality control teams in implementing strategic initiatives.
• Developed team capabilities through training, scheduling, and effective human relation practices.
• Worked with quality teams in documentation for using new equipment or processes (SOP’s)
• Monitored QI daily to resolve and minimize quality issues that may arise.
• Leading scheduled meetings aimed at communicating company strategies and fostering feedback.
• Conducting performance evaluation exercise and recommending promotion for deserving team members.
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