Administrative Assistant Customer Service
Resume:
Stephanie Ceniceros
Chino, CA 91710 ix5gqd@r.postjobfree.com
ADMINISTRATIVE ASSISTANT
I am a responsible professional who understands the importance of delivering consistent performance and displaying reliable and trustworthy characteristics. I thrive on exceeding day-to-day challenges and pushing myself to grow with new tasks. I strive for success by assisting others to succeed.
PROFESSIONAL SKILLS
Spanish: Heritage Speaker, Fluent Reading and Writing
Microsoft Certified in Word and Excel
PROFESSIONAL EXPERIENCE
Administrative Assistant, Lupe’s Auto Service, Ontario, CA 2010–Present
Consistently assist in document preparation and typing for owner saving him time and increasing productivity
Increase customer satisfaction by phone, fax, email and in person through in-depth knowledge of products and services
Collect and ensure the proper mail out or pick up of time sensitive correspondence in a highly organized manner
Manage distribution of updates or new information to staff to minimize missed deadlines or miscommunication
Continually maintain file system by purging old files and adding new files in with new folders and typed labels
Server, El Pescador Restaurant, Ontario, CA 2007–Present
Provide outstanding service for sit-down guest while managing telephone inquiries and food orders
Effectively resolved difficult customer situations while always ensuring a high level of customer satisfaction and remaining within guidelines of the company
Quickly adapted and learned SAM4S SPS-2000 touch screen register when company implemented new system
Train new Servers and Hostess’ on proper use of equipment and procedures pertaining to each shift
Point of contact when managers are out of office
Server/Hostess, Zendejas Mexican Restaurant, Ontario, CA 2004–2007
Provide great customer service for guests while also managing telephone inquiries and food orders
Successfully work catered events or food delivery roles when short staffed
Replenish out of stock supplies
Maintain calendar/ reservation book updated and accurate
Entrusted to reconcile register and credit card machine at closing and submit to closing manager for deposit at bank
EDUCATION
San Joaquin Valley College, Rancho Cucamonga, CA
Associate of Science Degree in Business Administration, 2011
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