Customer Service Administrative Assistant

Edwin Sosa

** ***** *****, ***** *****, New Jersey, 08861| Phone: 973-***-****| ******@*****.***

To obtain a position that will utilize my knowledge and allow effective communication to create a productive environment.

EXPERIENCE:

Sharp Electronics Corporation 08/2006-12/2011

National Maintenance Representative

Key support liaison to National Maintenance Account end user customers and dealers

Maintenance Government and Commercial accounts, which include over 2000 units including billing

Collection and quality control of meter readings from dealers to ensure proper billing

Review service purchase orders

Set up all billing contracts through SAP

Investigate and resolve all invoice chargeback’s within 60 days of notice

Place follow up, service and supply calls

Research all dealer disbursement disputes

Resolve customer and dealer service/credit issues

Citicorp Vendor Finance 2002-2006

Administrative Support 2004-2006

Handle all aspects of lease transfer and assumptions including application entry

Work with Credit Department on approvals, preparing documents and effectuating transfers

Approved and processed all booking and financial adjustments on existing lease accounts

Processed all lease extensions including preparing forbearance agreements, processing fees, and entering the extension into the lessee’s payment history.

Account Services 2002-2004

Processed multiple booking for Sales Force for large office equipment manufacturer program generating $28m in new business in 2003

Responsible for training and coaching new employees

Process lease agreements for office equipment including entering applications, processing credit approvals, analyzing bank and trade references, analyzing financial statements

Provided monthly metrics reporting to senior management

Provided support to vendors including handling documents, disbursing commission, handling negotiations

IDT, Inc. 2001-2002

Customer Service

Functioned as a telephone operator handling 10+ phone lines

Answered questions received by customers

Performed data entry

Worked closely with the company’s technical department and functioned as a Help Desk representative

United States Army 1995-2001

Mechanized Infantry

Second in charge of eight soldiers and functioned as an Administrative Assistant

Prepared medical, vacation, and training documents

Logistics supply assistant

Provided security for company and battalion levels

EDUCATION:

Bloomfield Technical School: 1995

Chubb Institute: some college credits

SKILLS & ABILITIES

Fluent in Spanish

Microsoft Office Suite

SAP

References furnished upon

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