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Customer Service Medical

Location:
Talking Rock, GA, 30175
Salary:
30000 per year
Posted:
February 12, 2012

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Resume:

AMANDA F. HOLT

*** ******** **** * Talking Rock, GA 30175 * 678-***-**** * Djinn706@live.com________________________________________

PROFILE

CPC Certified Professional Coder (AAPC) experienced in coding ICD-9-CM, HCPCS and CPT-4 charts & records for physicians using extensive knowledge of medical terminology, anatomy & physiology and a talent for quickly mastering technology to produce results in deadline-driven environments. Poised and competent with demonstrated ability to easily transcend cultural differences to diplomatically and tactfully work with and provide services for professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential records and using flexibility and versatility to maintain a sense of humor under pressure while utilizing excellent communication, leadership, multi-tasking and overall resourcefulness to complete tasks in a timely manner.________________________________________

SKILLS SUMMARY

• Medical Coding

• Medical Records

• Care 360 & IMS

• SOAP Note Abstraction • Microsoft Office

• Customer Service

• Scheduling

• Insurance Verification • Insurance Billing

• Accounting/Bookkeeping

• Front-Office Operations

• General Office Skills

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PROFESSIONAL EXPERIENCE

Medical Office

Broad medical experience includes medical coding, billing, reimbursement, HIPPA rules compliance, abstraction & reconciliation of clinical notes, scheduling, ordering labs, triage, collecting patient payments, file/chart filing & retrieval, insurance verification, eligibility & follow up on insurance denials and managing release of information requests. Audit claims for accuracy and completeness and ensure coded data accurately reflects service provided, based on documentation, guarding against fraud and abuse.

Administrative Office Management

Front-office operations included providing impeccable customer service, scheduling projects and workload for field personnel, coordinating facility supplies and maintenance, managing accounts payable/receivable, invoicing, and collections. Provided development and leadership for up to 7 direct reports and helped grow thriving business built on 70% of satisfied customer referrals.

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EMPLOYMENT HISTORY

Fairmount Family Medicine April 2011-Present

Assistant Office Manager/Coding Specialist

Mrs. Winner’s Apr 04- Jan 09

Shift Manager

Holt’s Backhoe Service May 99- Feb04

Office Assistant

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EDUCATION

Chattahoochee Technical College October 2006-August 2011

Healthcare Assistant Certification - Specialization in Medical Coding

• GPA of 3.77

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MEMBERSHIPS & CERTIFICATIONS

• AAPC Membership

• CPC-A

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VOLUNTEER WORK

• Habitat for Humanity (Bartow Chapter)

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REFERENCES AVAILABLE UPON REQUEST



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