Customer Service Medical
Resume:
POUN MINN
**** ****** **** ***** ****, OHIO. ****3
****.****@*****.***
November 1,2012
Human Resources Department
Recruiter
Dear Employer:
I would like to apply for the Front desk/ Receptionist (Patient Account and Customer service Representative) position in your organization. With my medical office background, training in medical office procedures and policies, and my work experience, I believe I could make a valuable contribution to organization. Please consider this letter as my formal application presenting my background, education and experience.
In 10/12 I will complete my Medical Coding class in Medical Billing/Coding Specialist at Ultimate Medical Academy. As part of the requirements for this program I have gained the knowledge and experience in understanding the different part of health care regarding HIPPA Regulations, diagnosis coding, medical practice management systems, and insurance claim billing and processing.
My experience also includes 10 years in the call center environment dealing with customer UPS accounts and I also help cover the front desk as a receptionist.
I believe my combination of customer service experience and medical office training is an excellent match for the Patient Account Representative position you described. Enclosed is a copy of my resume with additional information about my qualifications. Thank you very much for your consideration. I look forward to receiving your reply.
Sincerely,
POUN Christina MINN
Enclosure: Resume
POUN C. MINN
Hoover Road Grove City, OH 43123 Phone: 614-***-**** Email:
****.****@*****.***
OBJECTIVES & PROFESSIONAL PROFILE
Versatile and dedicated professional seeking rewarding opportunities in the healthcare industry where extensive front-office experience and a robust medical education can be combined to make a positive impact on the organization’s objectives. Demonstrates advanced administrative skills, in-depth knowledge of billing techniques, and a solid foundation in software applications, database management, and data entry. Recognized for company dedication and commitment to quality.
AREAS OF EXPERTISE
Anatomy and Physiology
Medical Billing
Records Maintenance
Life Cycle of an Insurance Claim Procedure and Diagnosis Coding
Reimbursement Systems
Health Care Payers
Advanced Administrative Skills General Accounting
Multi-line Phone Management
Quality Control
Team Leadership
EDUCATION & PROFESSIONAL DEVELOPMENT
Ultimate Medical Academy – Tampa, FL
Medical Billing and Coding Diploma, 2012
■ Pursuing CPC Certification ■
CORE MEDICAL PROFICIENCIES
Medical Billing
ICD-9-CM, HCPCS, CPT
Insurance Verification
Anatomy & Physiology
Medicare, Medicaid, TRICARE
CMS 1500, CM 1450 (UB-04), EOB’s
Managed Care (HMO, PPO, and POS)
Insurance Claim Processing Medical Coding
Intermediate ICD-10-CM
Co-Payments & Deductibles
HIPAA Compliance
MS Office (Excel, Word, PowerPoint)
Electronic Medical Records
Medisoft Software
Insurance Billing Procedures Payment Posting
Appointment Scheduling
Medical Terminology
Government Payers
Third –Party Payers
Worker’s Compensation
Office Management
Medical Office Procedures
PROFESSIONAL EXPERIENCE
Clerical/ Customer Support Specialist 10/2001 – 11/2011
NCO Financial Service – Dublin OH
Functioned as direct point of contact for customers, and managed customer accounts.
Maintained high level of confidence while accessing customer accounts.
Proficient in common business software and accounting programs.
Responded to incoming calls and answered all inquiries.
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Telemarketing
Sears American Home Improvement – Westerville OH 09/1998 – 9/2001
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