Customer Service Sales

Christopher Buckman

**** ************ **. • Evansville, IN

iwjiwo@r.postjobfree.com • 270-***-****

SALES PROFILE

Strategy Development • Relationship Building • Account Management

Customer-focused, results-driven sales professional with successful experience targeting potential customers, building rapport and trust, developing strong relationships, and establishing new accounts while increasing current client base. Skilled at evaluating and understanding customer needs, presenting value propositions of companies and products, communicating benefits, and ensuring the highest levels of customer service and satisfaction. Consistent top sales performer with a history of achieving or exceeding goals and generating a strong repeat and referral business. Demonstrated ability to manage multiple priorities and meet all deadlines.

CORE COMPETENCIES

• Sales Management

• Marketing & Promotions

• Business Development • High-impact Presentations

• Account Penetration/Growth

• Customer Satisfaction

• Inventory & Cost Control

• Sales Tracking & Reporting

PROFESSIONAL EXPERIENCE

ENTERPRISE RENT-A-CAR Madisonville, KY 2010 to 2011

Assisted in directing operations, sales, marketing, customer service, vehicle fleet, and employees at branch location of $10 billion company.

Management Trainee

Primarily responsible for managing fleet and income for 120 vehicles while ensuring productive and efficient daily operations. Led staff in achieving sales and marketing goals while providing outstanding customer service. Assisted in training team members in sales and business operations. Developed and communicated plans of action for daily branch performance. Tracked new vehicle delivery and distribution to various branches. Monitored customer reservations and ensured available inventory. Conducted marketing with current accounts while soliciting and establishing new accounts. Documented and reported marketing calls. Built customer trust and loyalty to develop positive working relationships. Promoted, sold, and answered questions regarding policies and products. Collected money and made payment arrangements. Prepared weekly accounts receivable reports. Addressed customer complaints, identified problems, and offered creative solutions.

Key Achievements:

Ranked #1 in sales out of 100 employees in region/Top 20 in State of KY and Southern IN for five different months.

Consistently met or exceeded all sales goals.

Generated a high volume of repeat and referral business by providing exceptional customer service, building relationships, resolving complaints, and ensuring satisfaction.

Frequently called upon by other branches to offer suggestions for increasing sales.

Aramark Uniform Services- Evansville, IN Feb 2011- present

Route Sales Representative

Service a $10,000 per week route customer base while increasing it weekly selling allied items to increase revenue. Sell new accounts pulling the truck over at businesses. Meet and exceed over 100 accounts needs and expectations weekly. Review invoices with all customers daily along with renewing contracts and also building new service agreements to extend guaranteed service. Quick and efficient problem solving skills are used on a daily bases. Currently Ranked # 6 in overall sales in the market center.

EDUCATION AND CREDENTIALS

Bachelor of Science in Business Administration/ Minor in Psychology 2009

Mid Continent University Mayfield, KY

Junior Class President and Mid Continent Cougars baseball team captain for two consecutive years

Additional Professional Development

Internship, Woodmen of the World, 2009

Numerous Hours of Formal Sales and Management Training along with cold calling.

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