Current Resume2

DOROTHY M. GRANT

**** ******* *****

DALLAS, TX *5232-1177

(HOME) 214-***-****

OBJECTIVE

A temporary Tape/ Print Operator with previous experience as a Mainframe Operator who has worked in multi-tasking data center environments. I have experience utilizing various peripherals such as tape drives, laser printers, and inserters, and decollators. My desire is to become a part of your team and become an asset to your company.

TECHNICAL SKILLS

JES2 ISPF/TSO VTAM

Remedy CICS CA-7

TCP/IP MVS Mainframe Info print

Microsoft Word Windows95/98/NT

Control M

PROFESSIONAL EXPERIENCE

OAO Technology Solutions, DALLAS, TX 2007-Present

Tape/Print Operator

•Inserting tapes into and/or retrieving tapes from the Silo tape storage unit.

•Sending tapes to and receiving tapes from the offsite vendor.

•Printing various forms utilizing IBM 4247 Line Printer and IBM 3300 Laser Printers.

•Printing requested reports for departments.

•Bursting and Trimming forms utilizing Moore Burster/Trimmers.

•Distributing output to various departments throughout the company.

•Reporting errors or malfunctions of the equipment to the appropriate personnel or vendor.

•Monitoring and intervening with the output queues utilizing TSO/SDSF and Info print screens.

THE DALLAS MORNING NEWS, DALLAS, TX 1999-2006

Lead Computer Operator

•Monitored and intervened with OS/390 and UNIX operating systems.

•Performed scheduled recovery backups and IPL of the system.

•Executed jobs on request and performed restarts to abnormally terminated jobs or job steps.

•Notified appropriate IT and offsite vendor personnel when needed to maintain computer network and computer systems.

•Assisted the Help Desk after hours with the phone lines.

•Mounted and dismounted peripherals such as IBM 3300 laser printers, IBM 4247 line printer, IBM 3420 tape drives, and Moore Burster /Decollators.

•Monitored and maintained all equipment in the data center including A/C units, modems, servers, and PCs and contacted the appropriate personnel when alerts, error indicators, or sounding alarms were received.

•Trimmed, burst, and delivered printed reports to the appropriate in-house personnel.

•Documented pertinent events and problems into online Turnover log and Remedy problem tool.

•Maintained online and hardcopies of standard procedures and shift logs.

•Performed miscellaneous job-related duties as assigned by the supervisor.

HEALTHMARKETS (FORMERLY INSURDATA), NORTHRICHLAND HILLS, TX 1993-1999

Computer Operator

•Monitored and intervened with the OS 3081 computer system.

•Performed scheduled recovery backups and IPL on the system.

•Performed troubleshooting and restarts on problem jobs.

•Mounted and dismounted peripherals such as printers, tape drives, bursters, sorters, and inserters.

•Delivered all reports to the appropriate departments before the end of the shift.

•Was responsible for sending and receiving taped output offsite to be microfilmed or stored.

EDUCATION AND TRAINING

Axia College of the University of Phoenix, Dallas, TX 2007-Present

Working toward receiving an Associates in Information Technology

Certificate, Realsolutions, Dallas, TX

Introduction to Web Design 2006

Introduction to UNIX, Excel 2005

Certificate, North Lake College, Irving, TX 1992

Introduction to WordPerfect 5.1

A.A.S. National Education Center, Dallas, TX 1984

Computer Programming and Operations

Certificate, Nashville State Technical Institute, Nashville, TN 1979

Computer Operations

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