Customer Service Sales

Patricia Landry

** ********* **.

Lowell, MA ***54

Cell: 978-***-****

*********@*****.***

Experience

Curves

April 2007 - October 2008 Reception/Sales/Fitness Tech Lowell, MA

· Servicing members: Body measurements, goal setting, teaching Curves circuit workout, weight management instruction

· Guest production: Getting referrals from new members, calling referrals and setting appointments, handling incoming phone calls, booking appointments, occasionally performing outside marketing

· Membership sales: Evaluating needs and goals of guests, touring facility, creating excitement and commitment, explaining prices and programs

· Exceptional customer service: Treating customers with respect, taking time to listen to their concerns

· Miscellaneous items: Updating bulletin boards, entering information into computer

M.S.P.C.C.

February 2000 - June 2010 Behavioral Teachers Assistant Lowell, MA

· Work one on one with children with special needs or behavioral issues in a preschool classroom setting

· Prepare weekly case notes on children's accomplishments and/or behavioral issues

· Assist and support classroom teacher with daily routines and activities

· Provide tutoring and implement teacher developed instruction

· Monitor and track children's progress

· Set goals for children and recommend strategies for teachers and parents

· Apply positive classroom management and discipline techniques

· Attend and participate in staff/parent conferences as required

Orthodontic Associates

August 1999 - February 2000 Dental Receptionist Lowell, MA

· Greeted and checked in patients in a friendly manner

· Collected co-payments and verified insurance coverage

· Scheduled and confirmed patients appointment

· Responded to patient billing or financial inquiries, directing to appropriate departments

· Prepared new patient files/charts

· Conducted follow-up action on missed appointments and patient documents

· Performed various office duties as assigned by Office Manager

· Collected and posted payments

· Balanced nightly deposits and completed credit card processing

· Met and exceeded service excellence standards

· Responsible for opening and closing offices

Ground Round Restaurant

June 1993 - August 1999 Waitress/Bartender Chelmsford, MA

· Provided excellent customer service

· Maintained an upbeat positive attitude

· Effectively communicated with customers

· Assisted in building product sales

· Maintained accurate product knowledge

· Provided accurate product information

· Conducted staff training

· Implemented conflict resolution skills

· Maintained a high level of productivity and efficiency

· Processed payments daily

· Resolved customer issues/complaints

Education

Middlesex Community College

Associates

Early Childhood Education Lowell, MA

Boston University Corporate Education Center

Other Tyngsboro, MA

· Managing conflict in the workplace

· Team building

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