Diane Thompson

206-***-****

iwhzqu@r.postjobfree.com

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QUALIFICATIONS

Excellent communication and writing skills: BA in English

Computer Skills: Word, Excel, Trapeze, ActionManager, Webplayer

Office Skills: Correspondence, transcription, file maintenance, diligent researcher. Type 30+ wpm.

Languages: English, Sinhala

EXPERIENCE

Customer Service Representative First Transit, Seattle, WA (2010-present)

Front line contact for customers, caregivers and advocates with problems or questions about Access paratransit services. Research and resolve problems and incidents following appropriate policies, guidelines and tools including Trapeze, Info-Manager, Google Maps and Microsoft Word. Requires extremely high level of diplomacy.

Dispatcher First Transit, Seattle, WA (2007-2010)

Dispatch 30+ paratransit routes via Nextel and computer in high pressure environment, answer busy multi-line phone providing ETAs, resolving client and sub-contractor questions, assist drivers and clients with client call-outs, directions, and problem-solving using appropriate company policy and tools including Trapeze, Google Maps and Microsoft Word. Dispatch Trainer for new employees – assess progress, skill-building, analyze and implement individual training plans.

Delivery Driver New Roots Organics, Seattle, WA (2001 – 2007)

Route 30 - 95 delivery stops in the most efficient order using personal knowledge and MapPoint, Deliver 25-lb bins of fresh produce to customers’ homes and offices, Note customer feedback and schedule and order changes, Receive payments, Provide information to potential new customers at exhibitions.

Dispatcher/Driver Yellow Cab, Broadway Cab, Graytop Cab, RedTop Cab Seattle WA (1989 - 2000)

Yellow Cab kept buying everybody else. Solo and Team Dispatch 20-60 car fleets on two-way radio, log taxi calls on multi-line phone, high level of Customer Service including call-outs, Service time/Cost estimates, schedule drivers' shifts including covering open cars.

ESL Teacher Kuroishi Board of Education, Kuroishi, Japan (1991-1992)

Rotated among 5 junior high schools teaching ESL and working with Japanese teachers of English to develop more conversation-based lesson plans and practices for 7th to 9th grade students.

ESL Teacher / Teacher Trainer US Peace Corps Sri Lanka (1987-1989)

Taught in a center for English language improvement and teacher development. Focused on communication skills, language structure and creating and using classroom materials and lesson plans. Organized an in-center library and helped match materials to lesson plans. Edited and published the volunteer newsletter for one year.

EDUCATION

University of Puget Sound, BA in English and Secondary Education Certificate.

References available upon request.