front dest agent

NICHOLE LEDFORD

**** ********* ***. *** **, CINCINNATI, OH 45214

513-***-**** // ****************@*****.***

OBJECTIVE

To obtain a challenging career performing Front Desk Agent utilizing prior experience.

EXPERIENCE

Citibank, Florence, KY, November 5, 2007 – Present

Customer Service

- responsible for processing payments, removing late fees and providing exceptional customer service regarding the consumer’s credit bank card.

Facs, Inc., Cincinnati, OH, March 26, 2007 – October 26, 2007

Credit Granting

- perform various incoming calls giving various account information pertains to decline and approval of major credit cards;

- responsible for decline and approval of guideline increase.

Fifth Third Bank, Cincinnati, OH, 2006 – 2007

Customer Service Rep 1

- responsible for incoming calls giving various accounts information, updating account information, transferring incoming calls to other departments.

Metro Transit, Cincinnati, OH, 2004 – 2006

Travel Agent

- perform various receptionist and clerical duties;

- distribute schedules and provide customer service and route information.

Professional Maintenance, Cincinnati, OH, 2001 – 2004

General Cleaner

- responsible for dusting, vacuuming office, and providing professional customer service.

Richards Electric Supply, Cincinnati, OH, 2002 – 2003

Switchboard Operator

- responsible for receptionist and clerical duties;

- assisted customer with information and distributed messages.

Westin Hotel, Cincinnati,OH, 2000 – 2001

PBX Operator

- operated multi-line switchboard transferred incoming/outbound calls;

- operated intercom system and recorded/computed customer invoices;

- operated wake-up calls.

Accelerated Credit Service, Cincinnati, OH, 1999 – 2000

Collector

- utilized automated telephone dialing system to contact customers on delinquent accounts.

EDUCATION / CERTIFICATION

Taft High School, Cincinnati, OH 1996 Diploma

2008 Certificate - National License Phlebotomist / Premier Education, Cincinnati, OH 2003 Certificate - Cincinnati Works job retention workshop, Cincinnati OH

Certificate - Microsoft Word Level 1 / Community Action Agency, Cincinnati, OH

REFERENCES – Available upon request

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