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Customer Service Sales

Location:
Powder Springs, GA, 30127
Salary:
10.00
Posted:
April 30, 2012

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Resume:

DENNIS MURPHY

**** ****** ****** **

Powder Springs, GA 30127

********@*****.***

717-***-****

OBJECTIVE:

TO SECURE A SALES, OR MANAGEMENT POSITION WHERE MY MANY YEARS OF SALES AND CUSTOMER SERVICE CAN INCREASE SALES TO AN EMPLOYER, AND I CAN EARN A SALARY BASED ON MERIT.

Work Experience:

District Sales Manager Vesuvius USA: Champaign, IL

05/18/1992 to 05/06/2006

Responsible for 12 Accounts in the Northeast generating a dollar volume in excess of $15 million in sales for the company.

Sales and service of refractory products to the steel industry. Products are needed in the primary end of the steel making process.

Responsible for total Account Management functions from budgeting, training, proposals, negotiating, servicing existing business, conducting meetings, presenting new products to customers, troubleshooting problems, entertaining customers, report writing, presenting results to customers.

Customer service skills have been a key to my success with Vesuvius USA.

MAJOR ACCOMPLISHMENTS:

Increased sales within Accounts from 10 million per year to 12 million per year within 3 years.

Converted Sparrows Point to new ladle slide gate system in one year adding an additional 1 million in sales per year.

Converted Sparrows Point to new tundish slide gate system.

Converted Steelton to new SEM 85 tundish tube changer, adding $600,000 per year in sales.

Took business from a competitor at Citisteel, gunning, furnace brick, and tundish spray, adding another $700,000 per year in sales.

LECO CORPORATION: St. Joseph, Michigan

03/1988 to 05/1992

Sales Manager East Region, Ceramics Division

Responsible for entire East Coast USA selling fused silica shrouds, alumina graphite slidegates, crucibles, thermocouples, and samplers.

Sparrows Point, Baltimore main Account. Sales in excess of 3 million per year. Developed Account increasing sales in samplers, shrouds, and alumina grahite products.

Metallurgical Service and Supply; Pittsburgh, PA

02/1982 to 03/1988

Account Manager Pittsburgh area.

Responsible for Sales and Service in several Accounts, Weirton Steel, Sharon Steel, Wheeling Pittsburgh Steel, etc.

Products included hot tops for ingot production, compound used to insulate tops, exothermic sodium silicate products, aluminum rings.

03/12/2009 to 08/20/11 Sarasota County Tax Collector

Customer service rep

Transfer of car titles, boats, mobile homes, drivers licenses, collection of property taxes.

03/16/2007/ to 03/11/2009 State of Florida - Sarasota, Florida

Driver’s license examiner promoted to CDL Examiner II March 2008.

Responsible for issuing or denying issuance of driver’s licenses, temporary permits, and identification cards.

Responsible for proper handling of money.

Responsible for suspending, revoking, driving privileges or closing suspensions, and for adding or deleting restrictions to applicants.

Administer driving tests in cars, motorcycles, trucks, and buses, and determine eligibility of customers.

Achieved employee of the moth for Dec. 2007, Jan. 2008, And Feb. 2008. Received an achievement award as a rising star, and key player within the organization.

Customer service skills are expert. Computer literate in Microsoft Office Software, Internet, fax machine, copy machine, scanner, complete customer documentation results, and records.

Education:

BA from University of Dayton

Liberal Arts Major

Extracurricular Activities:

Golf, weightlifting, basketball, tennis, politically active

Professional Memberships:

Association of Iron And Steel Technology

Volunteer Experience:

Usher at Church, coached softball, and basketball, and was a referee.



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