RESUME
Resume:
JENINNE ROBIDEAU
*******.*@*****.***
OBJECTIVE
Management position with growth-oriented company offering
Opportunity for advancement and professional development.
SUMMARY
A management/administrative professional with a proven record
Of success in a fast-track, competitive environment. Well developed management skills, high energy, enthusiastic and dependable individual who excels in challenging and comprehensive environments.
EMPLOYMENT EXPERIENCE
US AIRWAYS- Phoenix, AZ
Customer Service Agent Oct 2007 – Sept 2009
Customer service, Passenger Assistance Counter and Gate Agent. Checking in Passengers and bags for scheduled flights, providing passenger assistance by issuing tickets, checking baggage and assigning seats. Assisting passengers with check in procedures, and issuing boarding passes, processing ticket changes, create, change and book reservations. Ensure FAA, US Airways and airport regulations are followed. Enforce safety/security measures and protects sensitive zones. Implement standard procedures during overbooked, irregular flights and denied boarding situations. Facilitating the passenger boarding process. Solicit volunteers to free up seats, re-accommodating passengers by booking alternative flights and providing travel vouchers.
SERVISAIR- Phoenix, AZ
Lead CSA/Supervisor, Flight Operations May 2005 – Oct 2007
Customer service, providing passenger assistance, checking in passengers and bags, Maintaing the knowledge of security and FAA/TSA requirements. Training for GSC AND LCRO for air tran. Flight Operations for ATA, load planning, weight and balance for weight restricted flights to HNL and OGG. Ground communication between Flight Deck and Ground crew, Dispatch for Inbound Hawaiian flights, generating arrival and departure paperwork, for flight crew, and track reports for Station Manager.
EDUCATION AND VOCATIONAL SKILLS
Dutchess Technical Center – Poughkeepsie, NY
Course Certificate, Office Procedures, 1987
GPA 4.0, Enrolled in Trade/Technical School.
Graduated with high honors and received 1000 hours course certificate.
Millbrook High School, Millbrook, NY
High School Diploma, 1987
GPA 3.5 Involved in Business Club Junior/Senior Year.
Participated in numerous high school sports activities, including Cheerleading.
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