David A. Willis

**** ***** **

Arvada, Co *****

Phone: 303-***-****

Cell: 720-***-****

Email : ivtax8@r.postjobfree.com

Thank you for taking the time to review my attached resume’

I am a dedicated employee who has enjoyed a very successful career in automotive Service, Parts and Body shop management. I have aggressively perused opportunities within the two companies I have been employed with for the past 24 years. Both companies have provided me with the leading edge training, state of the art facilities and allowed me to develop a high level of staff management skills. I am highly trained at developing employees and growing future managers for the organization.

During my tenure with Penske automotive I was charged with moving among the underperforming stores in the Phoenix market and effecting necessary changes to make them profitable and raising the CSI level to corporate standards.

I am currently residing in Colorado but willing to relocate immediately.

Again I appreciate your time and consideration.

David Willis

David A. Willis

Areas of expertise:

Service Management

Parts Management

Collision body shop Management

Automotive Fixed Operations Management individual and multi store level

Summary Of Qualifications:

• Innovative professional with 20+ years of progressive experience within the automobile industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

o Expertise in Service, Parts and Body shop management, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring.

o Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

• Results orientated and quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.

• Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

• Proficient in the use of various computer programs such as ADP Dealer Management System, Reynolds Dealer Management Systems, Rome Body shop Management Systems, Microsoft Office Excel, Word & PowerPoint, Electronic MPI, Electronic appointment management systems, Factory DMS.

References:

Randy Bosch: Western Regional Fixed Operations Director Penske Automotive Group 480-***-****

Russ Aronson: Regional Fixed Operations Director Van Tuyl Group 602-***-****

Mike Gibson Bingham Toyota General Manager E-mail ivtax8@r.postjobfree.com

Scott Giffin 480-***-**** Parts Manager

David Clark 480-***-**** Service Manager

Gary Dweese 623-***-**** Service Manager

Mike Mahan 480-***-**** Service Manager

Work Experience:

2002 – 2011 Penske Automotive Group in the following capacities

2010-2011 Bingham Toyota (Clovis California)

Title : Service Director

Duties: Manage daily service operations responsibilities for 43 staff members

2007 – 2009 Scottsdale Paint and Body

Title: General Manager

Duties: Manage daily operations in this 130,000 sq ft facility. Average sales 1.0 million per month

with a staff of 65 employees.

Highlights: Designed and implemented process and structure using lean philosophy. Reduced

expenses 30% and achieved a $ 750,000 positive profit swing in 20 months.

2005 – 2007 Mercedes Benz of Chandler

Title: Fixed Operations Director

Duties: Daily Parts and Service operations management and oversight of 60 employees

Highlights: Dealer had major SES and warranty problems. Designed and implemented results based

pay plans moving dealer from 70–30 warranty to reverse 30-70 in customer pay sales.

When assignment was completed the dealer consistently ran 1-2 in region for SES.

2003 – 2005 Penske Automotive Corporate

Title: Arizona Fixed Operations Manager

Duties: Responsibility of all fixed operations in AZ which consisted of 22 franchises,

18 Service Managers, 12 Parts Managers and Body shop Manager. Assisted General

Managers in daily operations improvement . Involved in recruiting, staffing and

department analysis. Made recommendations to both General Managers and Western

region Manager for improvements. Implemented improvements at store level.

Highlights: All dealers moved above the manufacture benchmarks for service customer satisfaction.

2002 – 2003 Tempe Honda

Title: Fixed Operations Director

Duties: Daily Parts and Service operations management and oversight of 75 employees.

Recruit and Staff new 85,000 sq ft facility.

Highlights: When complete we had gone from last place (8 dealers) to # 2 in region for CSI and

# 1 in total fixed operations sales. Dealer is now # 1 both categories with the same core

management team I originally staffed.

1988-2002 Larry Van Tuyl Automotive Investment Group in the following capacities

1992-2002 Showcase Honda

Title: Fixed Operations Director

Service Director

Parts Manager

Duties: Daily Parts and Service operations management and oversight of 55 employees.

Highlights: Record monthly parts sales for organization at 1.4 million while serving as Parts Manager

Ran 10 delivery trucks and expanded wholesale operations to New Mexico and Nevada

Consistently # 1 fixed operations net profit for entire company.

Highest customer pay sales in company

1988-1992 Camelback Toyota

Title: Assistant Parts Manager

Wholesale Parts counterman

Duties: Wholesale account management, daily stock order and inventory management

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