Manager Management
Resume:
David A. Willis
Arvada, Co *****
Phone: 303-***-****
Cell: 720-***-****
Email : *********@*****.***
Thank you for taking the time to review my attached resume’
I am a dedicated employee who has enjoyed a very successful career in automotive Service, Parts and Body shop management. I have aggressively perused opportunities within the two companies I have been employed with for the past 24 years. Both companies have provided me with the leading edge training, state of the art facilities and allowed me to develop a high level of staff management skills. I am highly trained at developing employees and growing future managers for the organization.
During my tenure with Penske automotive I was charged with moving among the underperforming stores in the Phoenix market and effecting necessary changes to make them profitable and raising the CSI level to corporate standards.
I am currently residing in Colorado but willing to relocate immediately.
Again I appreciate your time and consideration.
David Willis
David A. Willis
Areas of expertise:
Service Management
Parts Management
Collision body shop Management
Automotive Fixed Operations Management individual and multi store level
Summary Of Qualifications:
• Innovative professional with 20+ years of progressive experience within the automobile industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.
o Expertise in Service, Parts and Body shop management, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring.
o Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
• Results orientated and quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.
• Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
• Proficient in the use of various computer programs such as ADP Dealer Management System, Reynolds Dealer Management Systems, Rome Body shop Management Systems, Microsoft Office Excel, Word & PowerPoint, Electronic MPI, Electronic appointment management systems, Factory DMS.
References:
Randy Bosch: Western Regional Fixed Operations Director Penske Automotive Group 480-***-****
Russ Aronson: Regional Fixed Operations Director Van Tuyl Group 602-***-****
Mike Gibson Bingham Toyota General Manager E-mail *******@****************.***
Scott Giffin 480-***-**** Parts Manager
David Clark 480-***-**** Service Manager
Gary Dweese 623-***-**** Service Manager
Mike Mahan 480-***-**** Service Manager
Work Experience:
2002 – 2011 Penske Automotive Group in the following capacities
2010-2011 Bingham Toyota (Clovis California)
Title : Service Director
Duties: Manage daily service operations responsibilities for 43 staff members
2007 – 2009 Scottsdale Paint and Body
Title: General Manager
Duties: Manage daily operations in this 130,000 sq ft facility. Average sales 1.0 million per month
with a staff of 65 employees.
Highlights: Designed and implemented process and structure using lean philosophy. Reduced
expenses 30% and achieved a $ 750,000 positive profit swing in 20 months.
2005 – 2007 Mercedes Benz of Chandler
Title: Fixed Operations Director
Duties: Daily Parts and Service operations management and oversight of 60 employees
Highlights: Dealer had major SES and warranty problems. Designed and implemented results based
pay plans moving dealer from 70–30 warranty to reverse 30-70 in customer pay sales.
When assignment was completed the dealer consistently ran 1-2 in region for SES.
2003 – 2005 Penske Automotive Corporate
Title: Arizona Fixed Operations Manager
Duties: Responsibility of all fixed operations in AZ which consisted of 22 franchises,
18 Service Managers, 12 Parts Managers and Body shop Manager. Assisted General
Managers in daily operations improvement . Involved in recruiting, staffing and
department analysis. Made recommendations to both General Managers and Western
region Manager for improvements. Implemented improvements at store level.
Highlights: All dealers moved above the manufacture benchmarks for service customer satisfaction.
2002 – 2003 Tempe Honda
Title: Fixed Operations Director
Duties: Daily Parts and Service operations management and oversight of 75 employees.
Recruit and Staff new 85,000 sq ft facility.
Highlights: When complete we had gone from last place (8 dealers) to # 2 in region for CSI and
# 1 in total fixed operations sales. Dealer is now # 1 both categories with the same core
management team I originally staffed.
1988-2002 Larry Van Tuyl Automotive Investment Group in the following capacities
1992-2002 Showcase Honda
Title: Fixed Operations Director
Service Director
Parts Manager
Duties: Daily Parts and Service operations management and oversight of 55 employees.
Highlights: Record monthly parts sales for organization at 1.4 million while serving as Parts Manager
Ran 10 delivery trucks and expanded wholesale operations to New Mexico and Nevada
Consistently # 1 fixed operations net profit for entire company.
Highest customer pay sales in company
1988-1992 Camelback Toyota
Title: Assistant Parts Manager
Wholesale Parts counterman
Duties: Wholesale account management, daily stock order and inventory management
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