Manager Management
Resume:
James W Smith
Atlanta, Georgia
ivoow2@r.postjobfree.com
Professional Summary:
Seasoned technology manager with over 20 years of experience in supporting, partnering and interacting with internal business clients, corporate information technology, and senior management to achieve business goals.
Areas of Expertise:
Infrastructure Management Data Center Management ITIL Implementations
Application Development Program/Project Management Vendor Relationship Management
Professional Experience:
Technical Consulting Services (TCS)
Consultant 2009-2011
• Provide market real estate investment services
• Technology educational offerings on computer, email, internet, word processing basics
• Technology reviews of business continuity processes
SunTrust Bank – Senior Vice President
Director of Data Center Services & Technical Infrastructure Services 2004-2009
• Directed Data Center Functions across three(3) Tier-4 remote data center locations:
o Command Center (Incident & Problem Management)
o Network Operations
o Production Processing & Scheduling
o Automation Services
o ATM Help Desk
o Facilities (Power, Cooling, Floor Space, Racks)
• Led ITIL implementations (Incident, Problem, Change, Capacity Management)
• Directed Data Center build-out & move of multiple data centers
• Data Center Facility Upgrades (Power, Cooling, Floor Space)
• Increased availability from 98% to 99.6% by implementing sysplexing & duplexing
• Championed server virtualization to delay significant data center facility upgrade expenditures
• Architected Service Plan strategy with analytics to measure success
• Served as primary liaison between business stakeholders and technical support groups to ensure that business needs were understood and met
• Drove continuous improvement programs by establishing baseline metrics, measurements and action plans
• Initiated the evaluation, selection, negotiation, implementation and support of data center operating software suites
• Provide leadership direction in hardware, software asset management to include establishing refresh strategy
• Established reference architecture with standards, strategic directions of software, hardware platforms
Director of Technical Infrastructure Services 2001-2004
• Oversaw technical services functions:
o Mainframes, UNIX, AS/400, Intel, Citrix platforms
o Operating Systems
o Hardware Selections
o Infrastructure Software
o Capacity Management
o Automation Services
o Network Services
• Selected to lead the system conversion of bank merger consisting of 400 branches and 1200 ATMs
• Established and nurtured vendor relationships to ensure delivery of agreed-to service levels
• Developed and managed multi-million dollar annual capital and operational budgets
• Purchased and managed assets (mainframes, desktop computers, servers, networking, storage, software; ~$100 million cost) for computer equipment needs
• Led implementation of capacity management program to ensure adequate resource availability
• Negotiated hardware & software deals with vendors
• Oversaw division/group technical support efforts to ensure that staff (60-70) had technical resources needed to perform their responsibilities
Director/Manager of Application Services & Database Services 1998-2001
• Oversaw the development and maintenance of following applications:
o Demand Deposit Accounts(Checking & Savings)
o Mortgage Origination
o Fraud Detection
o Human Resources Personnel & Payroll
o User Computing Tools
o Internet, Intranet, Extranet
o Account Analysis
• Implemented application modifications to support Y2K
• Led application & technical teams in resolution of significant system conversion performance issues
Best Products Co., Inc.
Senior Director of Information Services 1997-1998
• Provided leadership in structuring the information systems to support “Going out of Business” retail sales
• Procured bids for computer equipment to support sale of all assets
• Coordinated with corporate attorneys in contract terminations in support of closing the company
Senior Director of Data Center & Technical Services 1989-1997
• Initiated formal operational readiness design reviews
• Directed automation software implementations which successfully reduced outages and improved availability
• Implemented network automation of dial back-up services to improve online availability at retail stores
Director of Technical Support 1984-1989
• Led significant system conversion of all applications from Honeywell platform to IBM platform
• Implemented VSAT network supporting 400+ retail locations
• Initiated program for IT staff to work in retail stores to see first-hand the benefits or challenges of technology
Manager of Data Base Administration 1981-1984
• Responsible for design of database structures for point-of-order and point-of-sales systems supporting 400+ online retail locations
• Conducted application design reviews to ensure optimal performance
• Provided database technical guidance for data modeling with normalization techniques
• Designed fully integrated inventory management database system
Ponderosa System Inc.
Manager of Data Base Administration 1979-1981
• Designed & implemented robust application database testing methodologies allowing each developer to own their private set of database structures to accelerate testing acceptance
• Supported implementation of new technology/business systems (early IMS DB/DC) designed by outside vendor
• Successfully implemented unique backup and recovery processes of corporate and store databases
Manager of Computer Operations 1977-1979
• Directed computer operations functions to provide 7x24 support services
• Implemented new technology for nightly inventory, pricing management systems
• Participated in build-out of new corporate data center
Systems Programmer 1976-1977
• Supported IMS systems
• Supported MVS systems utilizing SMF
• Implemented backup & recovery solutions for critical system files & application data files
Application Programmer Analyst 1974-1976
• Assisted as a team member in the design, development, and implementation of an inventory management system
• Developed new sales management system
• Developed competitive marketing analysis programs
• Supported Accounts Payables, Payroll, Receivables, General Ledger Systems
Education/Certifications:
Franklin Institute; Canton, OH Computer Science 1971
Ohio State University; Dayton, OH Computer Science 1974
Sinclair Community College; Dayton, OH Computer Science 1976
Certified Systems Professional (CSP) 1982
ITIL Manager Certification 2007
Real Estate License; State of Georgia 2009
Training:
Project Management Fundamentals; SunTrust Bank 2005
Advanced Banking; SunTrust University 2007
Leadership Strategies; SunTrust Bank 2008
Real Estate Academy; GMAC Metrobrokers 2009
Real Estate Ethics; Fayette Board of Realtors 2010
MBA Realtor; Better Homes and Gardens 2010
PHD Realtor; Better Homes and Gardens 2010
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