Sales Quality Control

Valerie R. Spragge

**** ******* ***** ****: 289-***-****

Pickering, Ontario Res: 905-***-****

L1W 3W7 ***********@******.***

PROFILE

Senior Corporate travel planner with a track record of success for many years.

Recognized as a strong leader with superior communication skills while achieving excellence. I have worked closely with sales and marketing departments

to co-ordinate customers facing events including conferences,trade shows,

golf tournaments and workshops across Canada.

PROFESSIONAL EPERIENCES

UNIGLOBE NORMAK TRAVEL 1993-present

Senior Corporate Travel Coordinator 2008-present

Reported to owner/president. Established and maintained a loyal customer base in a changing industry. Actively and creatively sourced new products to cater to my clients needs.

Achievements

• Successfully increased sales every year through improved client satisfaction

of service and products.

• Diligently followed through with specific client requests in a timely manner.

• Fostered strong customer relations through professional, friendly service.

• Assist clients with all aspects of arranging booking air, hotel and car reservations for Travel.

• Researched and solved any problems related to reservations.

• Provided customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events.

• Preparing travel packages, investigating new travel areas, hotels and other amenities.

Corporate Travel Event Planner 2003-2008

Managed corporate functions from 50-700 people, including CFL Football league, Redken, Purdue Pharma, Easter Seals, Eli Lilly and United Way.

Acheivments

• Strong time management skills.

• Proactive and organized, able to meet and exceed multiple deadlines.

• Independent and excellent team player.

• Delivered superior execution including site checks, on site logistics and event management for each event/program.

• Researched and drafted event related presentation materials.

• Communicated on an ongoing basis as required throughout the entire life cycle to key executives.

• Coordinated logistical elements of all events including venue and venue management, AV, decor, catering, transportation, travel logistics and evening events.

• Solely managed Canadian events including but not limited to product launches, executive engagements, and national road shows with over 5 cities.

Corporate Travel Manager 1993-1998

Achievements

• Monitor and communicate measurable Weekly, Monthly and Annual goals, in the areas of bookings, sales, and revenues for each Travel Consultant as well as personal goals

• Constant vigilance of consultants’ goals and daily monitoring of their sales and team efforts

• Provide inspired leadership to Travel Consultants to develop a highly motivated customer-focused team ensuring all Travel Consultants are provided with technical skills training and opportunities to develop product knowledge

• Effective and efficient day to day support to the travel sales associates to ensure operational and accounting procedures are followed: Credit Card reconciliation, Daily QC alerts, Quality Control outstanding files.

EDUCATION

Centennial College 2012, Event planning/Meeting management

Seneca College: 1986-1988, Travel /Tourism and Hospitality Diploma

Woburn Collegiate: High school graduate

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