Customer Service Administrative Assistant

JASMINE L. JACKSON

***** *********** *****

Woodbridge, Virginia 22192

571-***-**** (Mobile)

******************@*****.***

CLEARANCE: SECRET

OBJECTIVE: To obtain a position as an Administrative/Clerical Assistant with an

organization in which my skills, knowledge, and abilities can be fully utilized. Also,

being able use the knowledge that I obtain through my education to master any task that

is given to me. Where there is a need for a variety of office management tasks including –

computer knowledge, organizational abilities, business intelligence and database program

use.

EXPERIENCE:

RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MAILROOM ASSISTANT

Alpha Services Inc. / Federal Deposit Insurance Corporation (FDIC) (June-Present)

Arlington, VA, Washington DC

• Serves as Secretary and performs administrative support duties for the

Supervisory Counsel and other attorneys

• Maintains and updates various office files and records; and reviews outgoing

correspondence and reports for accuracy, form punctuation, and conformance with Corporation

policies and procedures.

• Prepares routine correspondence and memoranda and assists supervisor in

preparation of more complex material by verifying information and checking various source

materials.

• Types legal documents, letters, memoranda and other technical and non-

specialized material relating to the functions of the Section; receives and places telephone calls

for supervisor; receives and assists personal callers, makes appointments and maintains

appointment calendar.

• Make travel arrangement when authorized

• Acting Executive Secretary to other Divisions to assist with Bank Failures.

• Writer- editor for Congressional Records

• Create and maintain office personnel records

• Prepare for USPS/FEDEX/UPS pick-up

• Sort incoming mail & distribute in employees mailbox

• Distribute Inner Office mail

• Distribute FedEx/USPS/UPS packages

• Keep a log for incoming mail/packages

• Track UPS/Prioritize mail

• Track Certified mail

Make postage for outgoing mail

LEGAL ASSISTANT TO A COUNSEL

Alpha Services Inc. / Federal Deposit Insurance Corporation (FDIC) (June- Present)

Arlington, VA

• Provide lawyers with direct assistance (such as helping with research for cases, gathering

necessary documents for trials and submitting paperwork to courthouses.)

• Scheduling client appointments.

• Answering calls.

• Taking notes during legal meetings.

• Maintaining the firm's legal research references.

• Overseeing all clerical tasks that are necessary for keeping a law firm running efficiently,

according to the U.S. Bureau of Labor Statistics.

• Prepare documents, including legal briefs, court subpoenas, spreadsheets and other

office-related letters.

• Keeps cases organized by establishing and organizing files; monitoring calendars;

meeting deadlines; documenting actions; inputting information into file database and case

management software; confirming case status with attorney.

• Prepare and Organize Counsel’s travel arrangement including (flight, lodging, and

transportation) using SATO (Travel).

• Assist Attorneys with time and attendance logs.

SECURITY SPECIALIST /ADMINISTRATIVE ASSISTANT

The Data Entry Company (TDEC), Department of Homeland Security (February/2011-

November/2011)

Washington, DC

• Performed duties as a security specialist and ensured all task were completed in

compliance with department standards and federal regulations.

• Prepared Naturalization packets for the U.S. Immigration and Customs Naturalization

office.

• Answered and screened a multi-user telephone system and transferred calls to the

appropriate staff member.

• Screened, sorted, and distributed incoming communication data, including – faxes, letters

and emails. This consisted of unclassified, sensitive in nature, and classified document.

• Interacted on a daily basis with organization staff, executives, clients, vendors and

visitors.

• Assisted with the scheduling and set-up of meetings, conferences, and events to include

the Ceremony of Naturalization for the Department of Homeland Security.

• Maintained the National Tracking System, Claims4, and Custom Immigration database –

retrieved and organized information to unit employees and clients.

• Researched Immigration and Customs methods, regulations, and procedures and

interpreted those standards to the public and external agencies.

ADMINISTRATIVE ASSISTANT/TEACHER

LEAD BEFORE AND AFTER CARE

Merit School of Stafford Private School (November/2010-March/2011)

Stafford, VA

• Was responsible for providing a comfortable educational atmosphere where students have

the opportunity to fulfill their potential for intellectual, emotional and spiritual growth in

every aspect

• Organized and responsible for implementation of instruction

• Ensured lesson plans are completed thorough and precise

• Modeled professional and ethical standards according to guidelines provided by

institution

• Communicated effectively both oral and written

• Established as well as maintained cooperative work relationship with student and their

parents

• Performed other duties and responsibilities as assigned by my supervisor

CUSTOMER SERVICE SPECIALIST

Nordstrom Rack (April 2010- October 2010)

Woodbridge, VA

• Responded to customer inquiries and made sure that any problems they were

experiencing were resolved

• Had an understanding for the customers situation

• Communicated in a way the customer could comprehend

• Had a “tough skin” and was able to handle complaints, even when handling unpleasant

customers

• Detailed and accurate

• Handled situations in the best interest of both customer and company

• Had an enjoyable and friendly approach

• Priced re-negotiation

• Processed all forms of payments, (credit cards, checks, cash, and money order)

• Processed credit application

• Processed monthly audit reports

YOUTH ASSISTANT

Fort Belvoir Gospel Service (July 2006-October 2008)

Volunteer Opportunity

Fort Belvoir, VA

• To establish and build relationships with young people which encourage and enable

young people to participate

• In and benefit from a program of positive activities, which the worker assists with the

delivery of.

• To assist with the carrying out of relevant day-to-day administration procedures as

required by line manager

• To assist with a program of positive activities that promote equality of opportunity,

participation and Responsibility and that enable positive activities.

• To maintain personal and professional development to meet the changing demands of the

job, participate in appropriate training activities as required by Youth Support.

ACHIEVEMENTS:

• Supported staff in assigned project based work.

• Selected to Escort high ranking officials and government officials to the

Ceremony of Naturalization.

• Reduced the workload of technical staff members by taking the initiative to provide

immediate assistance to callers and visitors non-technical inquiries.

• Established and maintained a favorable customer service relationship with the public,

neighboring agencies, and other department stakeholders.

• Conducted and analyzed a district- wide audit.

• Monthly audit reports.

KEY SKILLS:

• In depth knowledge of Microsoft Office.

• Ability to learn new software applications.

• Team player.

• Ability to communicate effectively with staff and executives – effective verbal and

written communication skills.

• Attention to detail

• Excellent planning

• Organizing skills.

• Time management skills.

• Customer-service orientation/Pleasant.

• Detail Oriented.

• Reliability.

• Client Confidentiality

• Dependability

• Legal Administration

• Research skills

• Litigations

• Reporting

• Confidentiality

• Client Relationship

EDUCATION AND QUALIFICATIONS:

• Business Management (24 Semester Hours), Chowan University, Murfreesboro, NC

• Business Administration with a Minor in Human Resources (In Progress 2014),

• (Valley Forge Christian College, Woodbridge, VA)

• Proficient in Word 2007, Microsoft Outlook, Microsoft PowerPoint

• 2007, Microsoft excel 2007 with formal training

• Proficient in Microsoft Office 2010

• In depth knowledge of principles of office management.

• Experience in bookkeeping.

• (2 years) Accounting and Business Applications

• Logistics

• Macroeconomics

• General Office Contract Government Certifications/Training

• Ethics

• Homeland Security Immigration Green Card Identification

• IBIS FBI Background Investigation Check

• SharePoint

• IAMS (Identity Access Management Systems)

ACTIVITIES

I serve as the assistant in a multi-religious young women’s Bible Study class in which there were various

religious services conducted. I served as the Senior Teen Leader in the Gospel service, which entails

leading group discussion under supervision of the Minister for the Fort Belvoir Gospel Service Teen

Ministry. I prayed with other teens on a one on one basis. I was part of the decision-making process when

looking to place teens so they could serve in an outreach ministry. I presented myself as a leader among

my peers at all times. I took time out to visit the sick and newborn baby ward with the Hospital Ministry

at DeWitt Army Community Hospital on Fort Belvoir in past years. As we are all aware, the military is

one of diversity, I was unselfishly kind and respectful to each and every one I visited. My kind words of

encouragement and smile was contagious. In addition, I am an active member of the Chowan University

and Fort Belvoir Woodlawn Chapel gospel choir. I am involved in my community through the different

ministries that I've served. I have developed leadership qualities, willingness to help others, and

communication through my involvement as a Senior Teen Leader .

REFERENCES

Tasha Brown *****.*****@********.*** Senior Paralegal/

443-***-**** William Murphy Law Firm

Terry Hogan *********@***.*** Program Training Manager/

703-***-**** Longview Government

Contractors

Allison Smith *******.******@**.****.*** Command Sergeant Major/

571-***-**** United States Army

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