Operations Manager/Director of Operations

QUALIFICATIONS PROFILE

Enthusiastic, team-oriented, and results-focused manager equipped with extensive experience in driving profitable operations within constantly changing environments. Possess proven expertise in defining goals and objectives to plan operational strategies while balancing efficiencies and business growth. Skilled in developing policies and procedures to ensure improvement in productivity, cost reduction, and overall company achievement. Proactive leader with expertise in mentoring people based on professionalism and integrity. Utilize effective strategic thinking skills with an aptitude to accurately identify needs and transform ideas into workable solutions. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

KEY STRENGTHS

Leadership and Supervision

First-Rate Customer Service

Sustained Business Growth

Training Development

Strategic Thinking and Analysis Workload Management

PROFESSIONAL EXPERIENCE

Empire Today - Northlake, IL

SENIOR OPERATIONS MANAGER 2004-2009

- Supervised overall aspects of daily operations and conducted operational audits for all 60 Empire Today market locations

- Led the successful launch of both domestic and international new market openings including 12 in 2007 and 14 in 2008

- Provided strategic oversight and direction in all vendors / purchasing activities including decisions and negotiations; administered company budgets of more than $10M for services / vendors

- Initiated sourcing of new low cost / high service suppliers which slashed $1.6M from the company’s expenses

- Spearheaded the implementation of new inventory management system such as EIMS which utilized laser scanners, electronic roll-carts, and instant inventory

- Improved the company safety program by efficiently facilitating weekly audits and roll-out of improved SOPs, OSHA compliance and training

- Utilized strong leadership skills in overseeing nationwide transportation and vehicle and forklift registration; analyzed route costs, performance and viable alternatives using financial data

- Efficiently handled sourcing of new low cost / high service transportation companies that saved $350K

- Monitored and ensured compliance with company insurance policies and claims for heavy equipment and real estate related events

- Organized company security programs; collaborated with multiple vendors in numerous locations with focus on service and costs

Home Depot - Elk Grove Village, IL

ASSISTANT STORE MANAGER 1999-2004

- Led the opening of two new stores, Elk Grove Village in 2004 and Lake Zurich in 2000

- Administered more than $20M in annual sales from Flooring, Kitchen and Bath, Décor, and Millwork departments; assumed P&L and operation costs responsibilities

- Facilitated hiring and training of all associates; motivated and directed more than 170 associates while ensuring efficiency

- Commended for exceptional performance and received service recognitions from peers, direct reports, store managers, and district managers

- Significantly improved new departments and generated more than 10% net sales increase; facilitated training with employees that enhanced work performance and productivity

EDUCATION

Harper Junior College - Palatine, IL - 1998

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