Medical Manager
Resume:
Charles van der Laan
***** *. ******* *****, *****, Florida 33015
Phone: 786 – 657 – 3657 / iv4ern@r.postjobfree.com
Summary: Over thirty years experience in field and professional service operations in Clinical/Bio-Medical and Asset Management. Successful track record of sustained account growth through leadership, motivation, business alliances, creativity and driven work ethic. Positive results in the development and sustaining of successful in-house and multi-facility maintenance management programs.
Professional Experience
April 2008 – February 2012
Thermo Fisher Scientific
Manager Service, East Region
Asset and Service Management
Direct and manage the account operational support teams for University and Healthcare customers, with $14M portfolio. Directing the activities of on-site and account management personnel throughout Eastern US. Responsible for revenue & margin growth, staff development, regulatory compliance, customer loyalty (CAS) and operational excellence.
• Achieved YOY revenue growth targets.
• Set assigned accounts annual targets, budget, growth, customer allegiance, staffing.
• Staff management and development. Set goals and targets, continuous monitoring and coaching to ensure achievement to meet expectations.
• Established regional mentors for staff training and development resources.
• Organized and facilitated Process Improvement for Personnel Training, improving division’s on-boarding and mentoring process.
January 1986 – April 2008
Palmetto General Hospital/Tenet HealthCare
Director Technical Support
Safety officer
Communications
Responsibilities included staffing, budgeting, utilization analysis, equipment assessment, service cost, vendor (OEM/ISO) contracts, and metrics trend analysis of Clinical equipment and Communications program.
• Administration responsibilities for all aspects of the Palmetto and Parkway Clinical Engineering programs.
• Staff training and development to maintain and expand customer service options.
• Involved in the facilities construction planning process, renovation projects, new services, including Open Heart program. Conducting equipment needs analysis, selection process, acquisition and installation coordination with Construction contractor and suppliers.
• Implemented Biomedical Internship program with Broward Community College and FIU Biomedical program. Over 16 students served.
• Participation in Corporate Clinical Equipment Replacement program. Providing projections for capital replacement based on historical service analysis, age, and regulatory changes.
• Development of the Clinical Information Coordinator position, a partnership with Bio-med and IT department
• Successful JCAHO, AHCA and CMS surveys.
Safety Officer – Chaired EOC Safety Committee, responsible for the oversight of the facilities EOC safety plans ensuring regulatory compliance and safe environment for staff and patients.
• Facilitated EOC meetings and activities.
• Coordinated fire, chemical, disaster, haz-mat drills and EOC safety rounds.
• Investigated safety issues in conjunction with Workers Compensation sub-committee.
• Participation on Miami-Dade County Emergency Preparedness Committee.
• Implemented Emergency Preparedness training for all facility personnel.
• Coordinated the acquisition and installation of infant alert system (Hugs & Kisses) L&D, Mother Baby, Pediatrics and patient elopement alarms in ED.
Communications – Developed and coordinated in-house service option on facility communications equipment, including wireless phones, and paging systems.
• Coordinated the installation of Nortel phone switch upgrades, hardware and software increasing capacity and reliability.
• Coordinated the installation of fiber optics and mux equipment for system redundancy.
• Expansion of the Spectralink wireless phone system.
• Established call accounting system for utilization and tracking.
• Upgraded hospital paging system, installing new amplifiers, speakers and re-cabling of entire facility.
Technical Support Service Manager
AMI – Multiple facility Bio-medical programs
Successfully developed a multiple facility equipment management program for AMI facilities within Miami-Dade County, Palmetto General Hospital, Coral Gables Hospital, North Shore Medical Ctr., Parkway Regional Medical Ctr. Implemented a shared Anesthesia, RT Ventilator, Sterilizer and Imaging services program
• Initiated computerized equipment management (CMMS) for all facilities.
• Successfully completed all regulatory surveys at each facility.
• Recruited and refined in-house leadership for each facility, advancing self-supported Bio-medical programs for North Shore, Coral Gables, and Parkway.
Biomedical Department Manager
Responsibilities included the development of an in-house Clinical equipment management program, including full Imaging, Anesthesia, Sterilizer and Biomedical services.
• Developed Imaging program to include in-house servicing of radiographic x-ray, Nuclear Medicine, Ultrasound, CT, Lithotripter, and Oncology systems.
• Biomedical program included in-house Anesthesia, Ventilator, Sterilizer and general Bio-medical equipment.
• Accountable for departmental operational budget, policies and procedures.
• Managed/negotiated equipment service contracts with vendors, second source vendors and Insurance companies.
AMI Technical Support Services
August 1984 - January 1986
Sr. Bio-medical - supporting five AMI facilities in South Florida. Parkway Regional Med. Ctr., Palm Beach Gardens Medical Ctr., Southeastern, Kendall Regional, Palmetto General Hospital.
• Repair, test and calibrate medical equipment, performing scheduled preventive maintenance on assigned devices.
• Responsibilities included coordination and installation of patient monitoring networks in all regional AMI facilities.
Division suspended, transferred to Palmetto General Hospital.
May 1984 – August 1984
Tamperproof ID
• Contract installer for Alarm and ID systems.
January 1979 - May 1984
Cedars Medical Center, Miami Florida
Bio-medical Technician II (1981 – 1984)
• Responsible for oversight of 2nd shift equipment repair and maintenance program, including conducting in-service training and demonstrations to shift personnel for proper equipment operations.
Bio-medical Technician (1979-1981)
• Repair, calibrated and preformed scheduled preventive maintenance on assigned medical devices.
July 1978- January 1979
North American Philips – Norelco division, Miami, Florida
Electronic Technician, Field Service
• Inspect, test, and repair malfunctioning dictation equipment at customers’ offices.
• Performed scheduled preventive maintenance and calibration.
References
Martha Garcia, Chief Administrative Officer
Jackson South Community Hospital
iv4ern@r.postjobfree.com
Maria Cristina Jimenez, Chief Operating Officer
Coral Gables Hospital
iv4ern@r.postjobfree.com
Luis Rodriguez, Director of Business Expansion and Service
Unity Lab Services
iv4ern@r.postjobfree.com
Josh Yelen, Vice Chairman for Administration, Department of Pathology at University of Miami
iv4ern@r.postjobfree.com
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