Customer Service Sales Representative

RACHEL S. HERNANDEZ

**** ***** *** ***, **********, CA 91325

661-***-****, ***********@*****.***

EDUCATION:

Highschool Diploma- Canyon Highschool, May 2005

Major: Business, presently obtaining AA Degree

Pierce College, Los Angeles, CA

EMPLOYMENT:

Customer Service/billing- Network Telephone Service June ’11-- Feb’12

• Customer Service

• Delegated customer complaints and inquires (Collections)

• Received customer billing info and transfer to appropriate line

• Data entry

Deli Clerk – Stater Bros., Santa Clarita, CA June ’04 – July’11

• Customer service

• Ordered supplies for the department and counted inventory

• Food preperation

• Exercised managerial skills

Sales Representative – Tel Services, Valencia, CA Jan ’09 – April ‘09

• Customer service

• Data entry

• Delegated customer complaints and

• Increased sales in the department

Filing Clerk – BMW, Valencia, CA July ’07 – Aug ‘07

• Customer service

• Data entry

• Filed work orders

• Handled business phone calls

COMPUTER SKILLS:

Microsoft Word, Excel, Powerpoint, E-mail, Internet, Online banking, 32wpm

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