Technical Writer/Transcriptionist

SUMMARY

Accurate and proficient Technical Writer and Typist capable of typing speeds of 70 words per minute. Detail oriented with capacity to resolve complex issues with minimal instruction and supervision. Creative, flexible, adaptable, and resourceful, with excellent linguistic skills and command of the English language. Possess active Department of Energy “Q” Level Clearance. Seeking employment in a position which will fully utilize my skills, including, but not limited to Technical Writing or Medical Transcription.

EDUCATION

New Mexico School of Natural Therapeutics, Diploma, Natural Therapeutics Specialist, Albuquerque, NM, 2002

Aims Community College, Associate of Science, General Sciences, Associate of Arts, Liberal Arts, Greeley, CO, 1994

PROFESSIONAL EXPERIENCE

Raytheon Ktech, Inc. –Albuquerque, NM June 2006 – Present

Technical Writer III, Training Coordinator, Support Team Lead

Training Coordinator for the Integrated Work Plan (IWP) system, a comprehensive safety and work management software application designed for use at Sandia National Laboratories. Support Team Lead for the Integrated Work Plan system, providing support for Sandia National Laboratories personnel. Technical Writer for multiple projects in service to Sandia National Laboratories. Project Manager, overseeing multiple employees on technical writing assignments in service to Sandia National Laboratories.

Provide telephone, and email customer assistance for Sandia Laboratories personnel.

Ongoing Research and documentation of Assembly Instruction Data Sheets (AIDS).

Daily capture and transcription of meeting minutes.

Regular collaboration with Engineers and Subject Matter Experts at Sandia National Laboratories.

Client Network Services, Inc. – Department Of Energy – Albuquerque, NM April 2005 – June 2006

Support Desk Technician

Support desk technician for multiple, nationwide, Department of Energy sites. Hardware and software troubleshooting in a government support desk environment. Configuration and installation of hardware and software utilizing the IBM PC/Microsoft Windows platform. Telephone, remote and on-site customer assistance. Ongoing maintenance of knowledge base for benefit of support desk and clientele.

Regularly consulted regarding word-processing needs.

Drafting of technical documentation to assist colleagues and Department of Energy Employees.

Selected as interim team manager.

BCT Wholesale Printers – Albuquerque, NM September 2004 – February 2005

Sales Representative

Outside sales liaison for a high volume wholesale printing company. Duties included: maintenance of client accounts, setup of new client accounts, ongoing training of existing and new customer accounts, wholesale price quoting, customer service internally and in the community.

Quickly and efficiently acquired requisite skills to competently perform job duties.

Built strong rapport with existing and new clientele.

Consistently exhibited a positive attitude to impact internal morale.

Coldwell Banker Legacy Realtors – Albuquerque, NM January 2004 – July 2004

Realtor

Graduate of high intensity training program, led by a top producer in the industry. Successful completion of an eight hour continuing education course specializing in foreclosure properties.

Recognized for a unique and effective shopping mall marketing plan.

Regularly assisted agents in troubleshooting computer issues and developing a personal Internet presence.

Consistently participated in company activities resulting in further enhancement of real estate knowledge and skills.

Excel Staffing – Rio Rancho, NM August 2003 – December 2003

Specialty Staffing on Demand

Multiple duties as needed by contract employers utilizing the employment agency for qualified and skilled employees. Duties included: Customer Service, Inventory, Merchandise display, and cash handling.

Specifically requested by contract employers to fulfill special needs assignments.

Readily adapted to multiple work environments.

Quickly ascertained skills to perform requested duties.

Gateway Computers – Rio Rancho, NM June 1998 – January 2002

Technical Support Professional II (Remote Assistance Specialist)

Hardware and software troubleshooting in a fast-paced and highly demanding help desk/call center environment. Implementation of scope of support policies to provide effective solutions for the benefit of employer and client. Configuration and installation of hardware and software utilizing the IBM PC/Microsoft Windows platform.

Used resources to affect positive resolutions for computer issues presented by clientele.

Tracked technical issues and developed methods to assist technicians in improving the rate of resolution for clients.

Frequently acted as a Roving Senior Technician to assist team members in resolution of complicated technical issues.

KEY QUALIFICATIONS

IBM compatible PCs, laptops and peripherals Microsoft Windows 2000, XP, ME, NT, 9x, 3.x, and DOS Local Area Network configuration/

troubleshooting

Microsoft Office Browsers and e-mail Communications software

Corel applications Remote Assistance Software ISP support

TRAINING AND DEVELOPMENT

2011, Medical Terminology and Anatomy, Central New Mexico Community College

2011, Medical Transcription, Central New Mexico Community College

2010, Active member of Cherry Hills Toastmasters, Albuquerque

2010, Project Manager, overseeing multiple employees on technical writing assignments in service to Sandia National Laboratories.

2006, “Easy Script” Speed Writing Methodology

2005, Department of Energy “Q” Level Clearance

2004, Coldwell Banker High Intensity Training Program

2003, Dearborn Real Estate Institute

2002, A+ Certified Technician; IBM PC Hardware Platform, Gateway

2001, Portable computer training, Gateway

2001, Expert City Remote Desktop Assistance, Expert City and Gateway

1998 – 2011, Windows 7, Vista, NT 4.0, 98, 2000, ME, XP, Gateway

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