Customer Service Management

SIR PERCIVAL CRUZ, APUYAN

***-******* ******** **** ** San Fernando Pampanga Philippines 2000

Tel No +634*-***-****

Mobile No +63-920*******

Email: *******@*****.***

Objective: hunt for a position in technical, field, IT, administrative and logistics/warehouse function where my skills and knowledge can be applied.

Responsibility and Accountability

Dates: January 2010 to May 2011

Company: FLUOR – Engineering (Bagram Airfield, Afghanistan)

Position: MAXIMO Specialist / Programmer

Creating company programs such as PowerPoint presentations and excel combining to visual basic coding.

Developing MAXIMO program procedures for efficient and informative daily progress report.

In-charge of all programs being used by company engineers such as plumbing, electrical and civil software.

Conducting weekly training of all new hired engineers and clients on how to use the software and giving them daily updates for their daily, weekly and monthly report.

Daily data entry and monitoring office supplies.

Responsibility and Accountability

Dates: May 2009 to October 2009

Company: Tetra Tech EC / URS (International Zone Baghdad Iraq)

Position: IT Support Specialist

Maintenance & troubleshooting of desktop/laptop computers. Scrubbing/re-installing Microsoft operating systems, configuring specific drivers, installing peripherals and additional software and hardware replacement.

Maintain user accounts by adding new users, deleting departing users, correcting user access problems and assigning proper rights and privileges.

Analyze personal computer problems such as memory allocation and system lockup problems and making necessary corrections and creating network print queues, servers and install

Performing weekly checkup on all printers and computers for viruses and any unauthorized applications such as programs, websites, videos and photos.

Conducting daily inventory of all IT supplies such as cartridges, printers, laptops, desktops, spare parts, memory sticks and USB kits and establish a filing system for tracking control of hardware and software systems and equipment.

Installing CAT5 cables wired and wireless hub network and their machine for stable and fast network connection.

Maintain liaison with outside hardware and software vendors for system upgrades and maintenance and comply with hardware and software systems standards and procedures.

Performing site services and coordinating with the company’s internet provider and providing technical assistance and informal training in implementing network programs based on user requirements

Responsibility and Accountability

Dates: May 2008 to May 2009

Company: Tetra Tech EC / URS (Camp Normandy Iraq)

Position: Document Controller & QA/QC Assistant

Monitoring construction tests such as: Slump test, Electrical test, Compaction test, Hydro test, Gravity test, Roof Leak test and Soil test.

Supervises the development, analysis, and monitoring of the safety program.

Creating DD1354 documentation for turning over the buildings to local army and US force coalition.

Maintaining database entry, creating daily and weekly reports and preparing submittals, CAD drawings/ as-built and materials testing results.

Review and approve all materials to be used are in construction in accordance with contract drawings and specifications.

Conducting QA/QC inspection, pre-final and final walk trough to all buildings that are ready for turnover.

Provide leaderships and knowledge training to technicians and inspectors as necessary

Prepares and ensures up-to-date accuracy of all operating manuals

Collecting, reproducing and distributing of engineering and technical data for Project Managers review and approval.

Consolidating information to all site employees and VIAP/AFCEE coordinators for making BOD packages and photo highlights for informative building turn over.

Setting up training schedules for the Iraqi representatives for operation and maintenance of equipments within the project site before the proper turnover, and provide them with all operating manual documents.

Daily uploading of documents to the task order websites.

Monitoring the flow of the submittals (technical drawings, materials, tests and, designs) posted in more than 21 task order websites.

Worked with the use of Electronic Document Management System.

Responsibility and Accountability

Dates: February 2007 to May 2008

Company: Kellogg Brown & Root / PPI (Camp Victory North Iraq)

Position: Billeting Site Supervisor

Preparing accommodations for new hired KBR & LSI employees.

Creating daily reports and updates for vacationing and returning employees.

Checking statuses of accommodations for damages and any unnecessary items inside the cabin and in charge of cleanliness of each caravan in the site.

Responsibility and Accountability

Dates: September 2006 to February 2007

Company: Kellogg Brown & Root / PPI (Camp Victory North Iraq)

Position: Materials Controller (Federal Support Services)

Creating commercial and federal supply issue tickets for materials shipment to each destined camp sites and hourly system updates.

Fixing document control file discrepancies for informative / responsive customer service and handling incoming and outgoing telephone calls from different sites.

Communicating to all point of contacts of materials to notify, when the items have been received or shipped out.

Preparing daily situation reports and maintaining accurate data entry of incoming and outgoing material records.

Responsibility and Accountability

Dates: August 2004 to August 2006

Company: Kellogg Brown & Root / PPI (Camp Anaconda Iraq)

Position: Materials Controller / Central Warehouse

Developing daily reports to account for all materials received any discrepancies and coordinating outbound and inbound movements.

Corresponds through shipping manifests and supporting documentation via email or in person with logistics and transportation contacts and units throughout Iraq, Kuwait, Dubai, Djibouti and Jordan.

Provide accurate tracking of materials and update customers for location and status of each site shipments.

Supervises preparation of material control and accounting input for data processing and reviews output documents.

Inspects and evaluates inventory management activities.

Directs supply personnel in performance of supply, warehousing and inventory control functions.

Preparing manifests for all materials being shipped to various LOGCAPIII sites.

Assigns bin location for parts and annotates location on parts listing.

Supervise warehouse staffs and provide training for proper storing and inventory of supplies and by recording them up with the SARSS system.

Identifying and ensuring adequate and appropriate resources are available to execute assigned Task Orders

Prepares reports on materials, supplies and equipment availability, storage space, relocation of material

Handling SARSS (Standard Army Retail Supply System), STEAM (Strategic Tactical Enterprise Asset Management) and CMIST and other military database services.

Consolidating containers, crates, boxes, pallets and air force pallets for each designated site for final shipment.

Tracking equipments and containers using Container Management system database.

Create and maintain material control files in accordance with Standard Operating Procedures (SOP)

In-charge of truck and trailer arrangement for quick camp site delivery service.

Verifying all materials or merchandise against the received documents.

Performing daily inventory of warehouse stock and working as a team player doing laborer and warehouse activities in times needed.

Assists the customer in submitting service requests and work orders to ensure accuracy and completeness.

Materials handled such as: Vehicles, air conditioners, vehicle parts, generator, utensils, living containers, electrical supplies, computers, furniture, appliances, lumbers, etc...

Responsibility and Accountability

Dates: January to April 2004

Company: Mitsubishi Motors Corporation (Service Center)

Position: Automotive Technician

Performed troubleshooting of engines and followed outlined procedures for maintenance checkups.

Overhauled numerous engine types in adherence with technical manuals and manufacturers requirements organized repair parts to maximize efficiency and facilitate reordering.

Responsibility and Accountability

Dates: April to October 2003

Company: Geodesy Services Incorporated (Geological Surveying)

Position: Admin. Assoc & Computer Technician

Excelled with customer service through courteous and informative telephone support and emails.

Performed data system updates and maintained an elaborate data encoding.

Researching and delivering documents concerning survey operations.

Fixing computer problems with software/hardware issues and troubleshooting.

SY: Oct. to Dec 2003 Pasig City Institute of Science & Technology

Auto Diesel Mechanic (Graduate)

SY: 2001 TO 2003 System Technology Institute

Diploma in Computer Science (Graduate)

SY: 1996 TO 2000 Rizal High School

Specialization in Auto Mechanic (Graduate)

All Microsoft:

Windows 7, XP, Vista, MS Office, Pascal, Turbo C++, Visual Basic, hardware / software installation and troubleshooting.

Other Skills:

Knowledge in MAXIMO Database System.

Knowledge in (STEAM Database) Strategic Technical Enterprise Asset Management.

Knowledge in Container Management (CMST)

Able to interface with all levels of management and able to work independently.

Can operate different kinds of forklift, car and motorcycle driving, catering and carpentry.

Excellent written and verbal communication in English.

SEMINAR AND TRAINING ATTENDED:

Trainee Container Management Training Course (CMST) Kellogg Brown and Root (KBR) Balad, Iraq in support for LOGCAP III Program – May 2007

Trainee Material Requisition Writing Kellogg Brown and Root (KBR) Balad, Iraq, in support for LOGCAP III Program – January 2007

Trainee Strategic Technical Enterprise Asset Management-STEAM Kellogg Brown and Root (KBR) Balad, Iraq in support for LOGCAP III program – July 2006

Trainee Government Property Admin Kellogg Brown and Root (KBR) Balad, Iraq in support for LOGCAP III program – April 2005

Date of Birth : April 13, 1983

Nationality : Filipino

Religion : Roman Catholic

Civil Status : Married

Height : 5’8”

Weight : 180 lbs

Languages : English and Filipino

Blood Type : A+

Passport # : EB1430252

Name : Randy Carpenter

Company : Fluor Intercontinental Inc.

Title : Work Control Supervisor

Phone : 079-***-****

Email : *****.*********@*****.***

Name : Scott Vick

Company : Tetra Tech EC

Title : Project VP

Phone : 615-***-****

Email : *****.****@*********.***

Name : Alma Atic

Company : Kellogg Brown & Root

Title : Warehouse Manager

Phone : 713-***-****

Email : ****.****@***.***

Contact this candidate