Business Analyst/QA
Resume:
NEHA BAHUGUNA
(PMO – HP-PPM & Planview)
Command a promising experience of four years in IT in various roles – project coordinator (PMO) and team lead – using leading Project and Portfolio Management tools – HP PPM (Mercury IT Governance) and Planview. Also possess technical experience as HP-PPM developer. The key highlights of experience:
• Thorough knowledge in ITG (Information Technology Governance) modules like Demand Management, Portfolio Management, Project Management, Time and Resource Management.
• Rich experience in following key functional areas as a PMO:
• Request Type Creation
• Work Flow Designing
• Automation of the software development life cycle
• Deployment Management
• Task allocation and tracking
• Timesheet management
• Expert in resolving the issues in ITG.
• Proficient in developing reports using Interactive Analytics (IA) and MS Excel.
Technical Skills
Proficiency Experience
TOOLS & UTILITIES HPPPM IT Governance tool Expert 20 months
Planview Intermediate 15 months
TOAD 9.0 Professional Expert 10 months
Rational Rose Expert 12 months
MS Office Expert 48 months
Net Beans 6.1 Expert 6 months
Eclipse WTS Intermediate 3 months
OPERATING SYSTEMS Windows XP, Windows 2000, Windows NT 4.0/3.51 Expert 48 months
LANGUAGES C , C++ , JAVA Intermediate 6 months
DATABASES Oracle 8, Oracle 8i, Oracle 9i, My SQL Intermediate 10 months
WEB RELATED HTML, JSP, Servlet, Web Services Expert 6 months
WORK EXPERIENCE:
PMO, HCR Distribution Expense Initiative RSA A/D 09/10-02/11
Client : United Health Care
Team Size : 1
Organization : United health group.
Role : PMO
Project Description : Project Coordination and all roles and Responsibilities of a PMO.
Responsibilities:
• Project Management:
• Generate, update and improve project strategies and methodologies.
• Manage tasks like reviewing, maintaining and highlighting the changes in project plan.
• Allocation of resources against Time charge using Plan View.
• Estimate and track project costs.
• Maintain the fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure
• Responsible for supervising various projects and deadlines.
• Review deliverables at the final stage /phrase of the project
• Coordination:
• Ensures that the Project Management Office processes are kept up to date.
• Prepare and maintains weekly and monthly project status reports
• Supervise and maintain master program schedule as well as PMO share point site
• Assist in weekly/monthly audits of Planview Time entry for ETP (Enterprise Technology Practices) organizations.
• Coordinate with PMO lead in preparing ad hoc presentations and other essential task as required
• Provide support and guidance to Business Analyst and Project Managers.
• Track project process and keep Project Managers apprised of upcoming milestones.
• Responsible for tracking and monitoring progress of project office as well as coordinate delivery dates.
• Assist Project Managers and Program Managers in handling daily activities.
• Responsible for assisting Program Manager in handling program levels issues, change request and risks management
• Reporting:
• Create ad hoc project reports as requested, like Demand in the past reports and Effort capture reports.
• Develop and run standard reports using MS Excel, Interactive Analytics (IA) and Business Objects from Planview.
• Prepare status reports and update the same to the Management team.
Project coordinator, Graphic Era University 02/09/-08/10
Responsibilities:
• Guiding and Coordinating the Projects for Final year Bachelor of Technology (B. Tech IT/CS) students.
• Lectures delivered for following subjects: Software Engineering (Bachelor of Technology, Master of Computer Application), System analysis and Design (MBA), Software project management (Bachelor of Technology), Management Information System.
• Conducted Software Project Management training sessions for the final year Bachelor of Technology (B.Tech) and MBA students.
• Implementing University Site Assessments & Audits.
• Sourcing the University Training Programs.
PMO, CITI NAIT-CBG-Leasing 02/08-01/09
Client : CITI Group
Team Size : 1
Organization : Satyam Computer Services Limited, India
Role : PMO
Project Description : Project Coordination and all roles and Responsibilities of a PMO.
Responsibilities:
• Project Management:
• Resource management (on boarding and off boarding of CITI employees and Satyam associates).
• Performed RCSA (Risk control and assessments) activities like Audit and control and entitlement reviews.
• Document preparation related to software quality management (SQM), which includes updating of all Reports at Share Point.
• Generate, update and improve project strategies and methodologies.
• Manage tasks like reviewing, maintaining and highlighting the changes in project plan.
• Allocation of resources against Time charge using Plan View.
• Estimate and track project costs.
• Maintain the fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure
• Responsible for supervising various projects and deadlines.
• Review deliverables at the final stage /phrase of the project
• Coordination:
• Preparation and tracking of training plans for new associates.
• The conference calls with Citi Bank key stakeholders, project manager, service manager and implementation engineers were attended.
• Ensures that the Project Management Office processes are kept up to date.
• Prepare and maintains weekly and monthly project status reports
• Supervise and maintain master program schedule as well as PMO share point site
• Assist in weekly/monthly audits of Planview Time entry for ETP (Enterprise Technology Practices) organizations.
• Coordinate with PMO lead in preparing ad hoc presentations and other essential task as required
• Provide support and guidance to Business Analyst and Project Managers.
• Track project process and keep Project Managers apprised of upcoming milestones.
• Responsible for tracking and monitoring progress of project office as well as coordinate delivery dates.
• Assist Project Managers and Program Managers in handling daily activities.
• Responsible for assisting Program Manager in handling program levels issues, change request and risks management
• Reporting:
• Create ad hoc project reports as requested, like Demand in the past reports and Effort capture reports.
• Develop and run standard reports using MS Excel, Interactive Analytics (IA) and Business Objects from Planview.
• Prepare status reports and update the same to the Management team.
ITG Developer, ECMS (Enterprise Change Management System) 10/07-02/08
Client : Agilent
Team Size : 8
Organization : Satyam Computer Services Limited, India
Environment : ITG, SQL, Pl/Sql, HTML, JSP
Databases : Oracle 9i, Oracle 10g
Product : HPPPM ITG Governance tool
Role : ITG Developer
Project Description : Agilent IT has launched an Enterprise Change Management Support (ECMS) project to deploy a new tool and update the process and controls around its Change Management process. Some of the key objectives are to establish a clear, standardized change management process that is adopted by the IT Solutions and Services, and Business organizations, Enable key audit controls and process adherence through automation and a simplified tools landscape, Integrate with overall ERP for IT effort to ensure effective IT Governance, Integrate effectively with the other IT Processes, Prepare for audit by validating that there are no material weaknesses or significant deficiencies with the process. Agilent has selected and procured Mercury’s ITG (version 6.0) products to automate the Change Management project. Specifically, the Demand Management module will be implemented for Phase I and will replace the existing Web CR (change request) currently used to capture change requests.
Responsibilities:
• Giving Support to ECMS Users
• Created packages for Migration of ITG Objects in Deployment Management.
• Worked in Environment Refresh activity.
• Worked on Workflows and Request types of Demand Management
• Developed custom reports as per Project requirements.
• Worked on enhancing and developing ECMS features.
• Testing all deliverables.
• Participated in customer calls and provided necessary inputs to customer
• Preparing the end user documents, implementation documents
• Providing training to new team members on ECMS
• Working on Agilent Specific tools like OVSD.
• Worked in two mini projects (LDAP, SAP) integration with HP PPM
• Responsible for tracking and monitoring progress of project office as well as coordinate delivery dates
• Performs responsibilities like maintaining existing departmental and the policies and procedures of project office
• Generate, update and improve project strategies and methodologies.
• Handles tasks like reviewing, maintaining and highlighting the changes in project plan
• Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure
• Assist Project Managers and Program Managers in handling daily activities
• Facilitation of weekly Change Review Board and Team Project Status Meetings
ITG Developer, ILO IT Governance 08/07-10/07
Client : International Labor Organization, Geneva, Switzerland
Team Size : 5
Organization : Satyam Computer Services Limited, India
Environment : Documentum 5.2.5, Mercury ITG v6.0
Databases : Oracle 9i
Product : HPPPM ITG Governance tool
Role : ITG Developer
Project Description : Facilitate ILO-ITCOM in its IT Governance initiative by defining, deploying and automating (selected) IT Governance processes based on the industry best practice standards of COBIT and ITIL
• Improve accountability, responsibility and transparency in the system
• Improve customer orientation and service
• Institutionalize processes through automation of selected process
• Improve agility within IT department in responding to changing business needs
• Improve operational and staff productivity
Responsibilities:
• Designing of work flow in Configuration management module
• Implementing Change Requests
• Creating dashboards and portlets by developing datasources
• Writing procedures, functions in PL/SQL
• Testing the workflows by creating and resolving request in Demand Management module
• Development and Implementation of: Change Management, Project Status and Reporting, Issues and Action Items, and Risk Management processes
• Creation of Knowledge Management processes, tools and repository consisting of process and product diagrams.
• Development of Requirements Verification Traceability Matrix process to track initial requirements through technical design and into test cases and expected results.
• Development and Implementation of Documentum based Knowledge Repository with Web Portal access to all program artifacts through work effort and system architecture diagrams
ITG Developer, SATYAM COE – Opportunity Funnel Implementation 06/07-08/07
Client : SATYAM COE
Team Size : 5
Organization : Satyam Computer Services Limited, India
Environment : HP PPM 7.1, Toad 9.0, SNAGIT
Databases : Oracle 9i
Product : HPPPM ITG Governance tool
Role : ITG Developer
Project Description : The project aims to digitize the process of capturing the details, statuses of the Opportunities available for SATYAM CES-PCP-PMO. In this project we digitized the Opportunity Funnel using the Demand Management solution of HP PPM 7.1 & 7.0. This project provides a high level visibility about the opportunities available.
Responsibilities:
• Configuration of workflows
• Configuration of Request Header Type and Request Type
• Configuration of Portlets
• Configuration of Modules
• Distribution and Publishing of modules
• Security Groups Creation
• Users Creation in HP PPM Center
ITG Developer, SATYAM COE – Resource Profile Management 03/07-05/07
Client : SATYAM COE
Team Size : 5
Organization : Satyam Computer Services Limited, India
Environment : HP PPM 7.1, Toad 9.0, SNAGIT
Databases : Oracle 9i
Product : HPPPM ITG Governance tool
Role : ITG Developer
Project Description : The project aims to digitize the process of recording and maintaining the profiles of the resources available for SATYAM CES-PCP-PMO unit. This project helps to maintain the availability status, visa status, skills of the associates (resources).
Responsibilities : As a team member I was responsible for
• Configuration of workflows
• Configuration of Request Header Type and Request Type
• Configuration of Portlets
• Configuration of Modules
• Distribution and Publishing of modules
• Security Groups Creation
• Users Creation in HP PPM Center
Java Developer, Time sheet management 12/06-02/07
Client : Satyam Computer Services Limited, India
Team Size : 6
Technology : Java Struts Framework
Databases : Oracle 9i
Role : Developer
Project Description : Satyam Computer Services Ltd. (NYSE: "SAY") is a leading global consulting and IT services company, offering a wide array of solutions customized for a range of key verticals and horizontals. From strategy consulting right through to implementing IT solutions for customers, Satyam straddles the entire IT space. It has excellent domain competencies in verticals such as Automotive, Banking & Financial Service, Insurance & Healthcare, Manufacturing, and Telecom-Infrastructure-Media-Entertainment-Semiconductors (TIMES). As a diverse end-to-end IT solutions provider, Satyam offers a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing marketplace.
Satyam's network spans 57* countries, across 6 continents. Nearly 42,500* dedicated and highly skilled IT professionals, work in development centers in India, the USA, the UK, the UAE, Canada, Hungary, Singapore, Malaysia, China, Japan and Australia* and serve over 570* global companies, including over 165* Fortune 500 corporations.
Satyam internal intends to implement a Time sheet management System for Payroll, Finance, Human Resources and Project Management across their operating Organization. It is the part of the training which is duplication of the existing time sheet system.
Responsibilities: As a team member I was responsible for
• Development of various action classes, validators, business logic functions, development of in bound interfaces and development of JSP pages
• As a Module lead I integrate different parts developed by other percipients
• Creation of the database and queries for PLSQL interaction
Education Qualification
Degree University Year of Passing
B.E Graphic Era Institute of technology,
HNB, Dehradun (Uttaranchal) June 2006
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