Administrative Assistant Project

SUMMARY OF QUALIFICATIONS

Business professional with a wide variety of skills and many years of experience who works well as an established team member in a challenging environment.

Multi-years experience working at various Silicon Valley 150 firms, multinational and startup companies administering and managing medium to large size projects.

Adept at technical/help desk support as well as helping novice and inexperienced users,

well versed in administrative support/project management. Highly experienced in disaster recovery, defensive countermeasures and security, computer forensics, software applications and in written/oral communications - able to communicate directly, concisely and diplomatically

EDUCATION

Heald College, Milpitas, CA

A.A.S. Information Technology - Network Security, January 2009

University of San Francisco, Cupertino, CA

B.S. Management Information Systems, August 1999

Heald Business College, San Jose, CA

A.A.S. Computer Applications, April 1995

PROFESSIONAL SUMMARY

OPERATING SYSTEMS/SOFTWARE/HARDWARE APPLICATIONS PROFICIENCIES

Windows, Windows Server 2003 Administration, MS Word, MS Excel,

MS PowerPoint, MS Visio, MS Outlook/Exchange, cc: Mail, ACT 2000, VMware usage/setup,

Secure Clean software forensics, Symantec Ghost Backup software application,

WebEx conferencing setup and administration

HANDS ON BUSINESS EXPERIENCE

Highly developed PC and Macintosh skills including proficiency/tutelage of MS Office

ISO9002 quality management standard auditing and administration of document control

Superior written communications and strong organizational skills

Meticulous attention to detail

Proactive and able to think quickly and independently

52 wpm typing, 152 net keystrokes per minute ten key by touch, quick learner, very adaptable

Outstanding interpersonal skills, working effectively on, contributing to and managing a team

Maintains composure in stressful situations and deadlines

Able to translate highly technical documents into easily understood terms as well as multi task

Experience working with start ups, domestic/international and Silicon Valley 150 companies

Travel/visa arrangements, project management, administration/desktop user support

Event planning, sales/marketing support, “C” Level executive support experience

Vendor relations, analytical proficiency/numerical aptitude, self directed

PROFESSIONAL CERTIFICATIONS IN PROGRESS

Presently studying for CompTIA Network + and Security +

PROFESSIONAL EXPERIENCE

SecTek, Inc. (Federal IT contractor)

NASA Ames Research Center (ARC), Moffett Field, CA

January 2010 to January 2011

Information Assurance Specialist/Technical Writer

• Composed, edited and updated security awareness/training documents for internet and intranet sites

• Analyzed security issues regarding facilities being unlocked or access doors malfunctioning and created analysis report that was submitted to ARC management for improvement

• Reviewed and submitted website copy and presentations for training of new/existing contractors in the policies and procedures of NASA

Anu Resources/Insight Technology Solutions (IT solutions company)

Los Gatos, CA/Dublin, OH

September to November 2009

Project Lead Technician for Chase – Washington Mutual Branch Conversion (contract position)

• Project leader of a group of technicians for an IT conversion of a Washington Mutual branch into a Chase bank branch

• Delegated conversion activities to IT conversion team to ensure smooth systems transition for users and tested all newly installed peripherals for users

• Ultimately responsible for all logistical and troubleshooting issues in the changeover of hardware and peripheral systems

• Observed/planned IT conversion activities to diminish down time and user adjustments to new systems and devices

• On-site liaison between customer (Chase Bank) and IT solutions company to manage conversion transactions

HCL Technologies America (multinational IT/software company)

Sunnyvale, CA

September 2006 to June 2007

Wireless Telecom Administrator/Vendor Relations

• Simplified all company requisition procedures for management and administration of cell phones by elimination of unused lines of service and reduced monthly bills by over 25%.

• Corporate point of contact for all issues with corporate apartment/guest house for overseas contractors based in U.S.

• Streamlined process of tracking vendors by renegotiation of rental contracts for corporate apartment/guest house

Patni Computers, Inc. (multinational IT/software company)

Milpitas, CA

March 2004 to June 2006

Project Administrator-PMO/ePMS/Staff Trainer

• Simplified by staff retraining/user support/daily auditing of billable hours entry

• Reduced amount of data entry errors for project management timekeeping system for the submission of billable hours to company and vendors from several thousand per month to a more manageable few hundred per month

• Audited billable hours by the internal time keeping/billing system and saved company over

$1 million dollars worth of billable hours that were never submitted to a vendor

• Published and edited all job vacancy reports for company recruiters and internet postings

SBC Global Services (global telecommunications company)

San Ramon, CA

Working for Patni Computers onsite at SBC

Project Administrator-ETS Portfolio Management/Front Door

• Created contractor in and out processing procedures, databases and checklists

• Maintained email distribution lists, updated divisional corporate real estate records

• Administered the usage of contractor billing system for company employees to properly bill third party vendors

Cheng Power Systems (power plant manufacturer)

Mountain View, CA

February to October 2001

Administrative Assistant-Document Control/Project Administrator

• Administered an ISO9002 computerized document control system

• Responsible for all administrative support of engineering department

• Composed and edited job bulletins/descriptions for internal/external postings

Uhere Corporation (networking and e-commerce company)

San Jose, CA

June to October 2000

Executive Assistant to President and CEO

• Assisted President and CEO in the use of business intelligence, gate crashing, project management and costing to assist in networking with potential company business partners

• Sales and marketing support for executive; logistics for trade shows

• Drafted first business proposal for initial company business sale and presented it to client

• Point of contact for domestic/international visa/travel arrangements

CONTRACT POSITIONS

Worked for Silicon Valley 150 companies, various start ups and multinational companies as a project administrator, administrative/executive administrative assistant, and document control clerk from 1998 to 2004

HONORS/EXTRACURRICULAR ACTIVITIES

Straight A’s for one quarter at Heald Business College

Certificate of Academic Achievement from Heald College for GPA 3.5 or higher presented at graduation

Perfect Attendance during studies at Heald Business College, University of San Francisco

and Heald College

Lifetime Member of the National Eagle Scout Association

Troop committee member/merit badge counselor with BSA Troop 373 where I earned my Eagle Scout Award

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