Customer Service Representative

IRDEM LESTER GARANCHO ROQUE

Cabanatuan City Phillippines

Cellphone #: +639**-***-**** / +639**-***-****

E-mail Add: *****************@*****.***

Objective

To share my ability and knowledge in dealing with different people and to enhance my skills.

Educational Background

Tertiary : 1998-2001

3rd Year College

BS Accountancy

Central Luzon State University

Munoz, Nueva Ecija Phils.

WORK EXPERIENCES:

COLLECTOR

Convergys Philippines

4th – 8th Flr Glorietta 5 Bldg.

Ayala Ave cor East St

Ayala Center, Makati City

January 31, 2011 - Present

CUSTOMER SERVICE REPRESENTATIVE

Sutherland Global Services

Berthaphil 2, Berthaphil Compound, Jose Abad Santos Avenue,

CSEZ , Clark, Pampanga

November 4, 2010 – January 17, 2011

EXECUTIVE

Aegis PeopleSupport

APSC Building, Ayala Ave., cor. Sen. Gil Puyat Ave., Makati City

May 11, 2010 – October 30, 2010

CUSTOMER SERVICE REPRESENTATIVE

NCO – Clark

Philexcel Compound, Clarkfield,

CSEZ , Clark, Pampanga

July 27, 2009 – February 23, 2010

TECHNICAL SUPPORT REPRESENTATIVE

ICT Marketing Services, Inc.

4th Floor, Megacenter the Mall

Cabanatuan City, Nueva Ecija

April 13, 2009 – June 25, 2009

CUSTOMER SERVICE REPRESENTATIVE

Motif Limited- Philippines Branch

4th Floor,E-Commerce Plaza, Garden Rd. 1,

Cyberpark, Eastwood City, Libis, Quezon City

October 27, 2008- March 23, 2009

AREA SUPERVISOR

Bob G General Merchandise

Mabini Ext., Cabanatuan City

February 1, 2008 - July 30, 2008

November 15, 2001 - March 1, 2003

CLEARANCE STAFF/CONSULTANT

National Bureau Of Investigation

Cabanatuan District Office

Old Capitol Compound, Cabantauan City

WAITER

Alessandra`s Banquet Hall

Good Samaritan Compound, Cabanatuan City

March 16, 2003 – May 30, 2005

Trainings/Workshops

Completed the English training in John Clements Consultants, Inc.

Skills

• Computer Literate

• Good Communication Skills

• Ability to work under pressure

• Ability to deal with different kinds of people

CHARACTER REFERENCES

*Vincent de Belen Banquet Manager Alessandra`s Banquet Hall 092********/4641201

*Rainier Talamera Unit Manager Convergys Philippines 091********/7923729

*Graciel Hernandez Team Leader ICT Marketing Services 091********

I hereby certify that all information stated above is true and correct to the best of my knowledge and belief.

IRDEM LESTER GARANCHO ROQUE

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