Francois Wiley

**** ***** *****

Pleasanton, Ca *4566

925-***-****

E-Mail: iuh5cb@r.postjobfree.com

Dear Hiring Manager,

I am applying for the Social Media position in hopes of exploring the possibility of employment with your organization. Enclosed is a copy of my resume for you to review. It highlights some of my accomplishments that I would be happy to discuss with you personally.

I am a smart, innovative, motivated and tech-savvy social media communications pro , who pays careful attention to details, and I’m also capable of working both independently, as well as in a team setting. I am confident that I will do an excellent job in my endeavors, and would enjoy putting my energy, skills, and experience to work for your organization. At your request, I can make available the names of people who can offer some insight to my work habits and abilities. I’m looking forward to hearing from you and will make the time available for an interview at your earliest convenience. Please feel free to contact me at anytime.

Thank you for your time and consideration in reviewing my resume.

Best regards,

Francois Wiley

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FRANCOIS WILEY

E-Mail: iuh5cb@r.postjobfree.com

1324 Rhone Place Pleasanton, Ca 94566

678-***-**** Cellular/925-***-**** Home

OBJECTIVE

To work in a professional and exhilarating environment that encourages personal and professional growth as well as demands a highly motivated individual with a great work ethic, while contributing to the growth and direction of a dynamic organization.

SUMMARY OF QUALIFICATIONS

Strong background in many areas including; upscale customer service, personal client relations, Marketing and Event planning, sales, departmental meetings coordination, and general office administration.

Proficient computer knowledge working with: Windows, Word, Excel, Outlook, and FileMaker Pro.

Ability to adapt to and operate effectively in fast-paced work environment.

Works well with all levels of management, co-workers, and clientele.

Familiar with hospitality industry practices and protocols.

Notably adept in all aspects of customer service tailored to affluent socio-economic demographics.

Results-oriented with an ability to see any assignment to successful completion.

Excellent organizational and analytical skills.

Thrives in a busy, fast-paced working environment.

Superior written and verbal communication skills; excellent interpersonal skills.

Attention to detail, thorough, accountability, excellent follow-through.

Helpdesk experience.

Promotions in Music industry.

Ability to work independently with little supervision.

PROFESSIONAL EXPERIENCE

REPORTS SERVICE TECH, CISION US INC. , Emeryville, California

The Reports Services team coordinates content delivery to a variety of medium and is responsible for communicating with both Operations and Sales divisions in the management of delivery set up, technological troubleshooting, and quality control.

• Manage and summarize projects; create and manage project database

• Assess current data and follow up on product issues

• Summarize and involve necessary teams for resolutions of various technological and product issues

• Track and coordinate multiple incoming requests

• Conduct research as needed

• Analytical mindset and problem-solving attitude

• Excellent communication skills in written and verbal form

• Strong sense of ownership and commitment to deliver quality, timely, and accurate work

• Ability to think creatively

• Strong organizational skills – able to meet tight deadlines and handle multiple projects

• simultaneously

DEFINITIVE MANAGEMENT, Los Angeles, California

-CEO/Manager (June 2009-Present)

Represent and promote artists, performers, and athletes to prospective employers. Currently

handle contract negotiation and other business matters for clients as well as marketing and A&R consulting.

TIME WARNER CABLE, Los Angeles, California

-Customer Service Representative (August 2008-April 2009)

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Task-oriented with a commitment to customer service.

KEY PLAYERS MUSIC GROUP, Atlanta, Georgia

-Executive Assistant (July 2007- July 2008)

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

AUTO INSURANCE EXCHANGE OF CALIFORNIA, Los Angeles, California

-Member Service Team Coordinator (October 2006-June 2007)

Answered all service calls from insurance members, proven communication skills with a diverse customer base, and strong interpersonal and computer skills.

EDUCATION

Chabot Community College 2002-2003

Compton Community College, Compton, CA 2005-2006

LEADERSHIP

Music Caucus, LA County Coordinator

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