Support Software
Resume:
Jose De Leon
TEL: 201-***-**** - EMAIL: *******@*****.***
Languages:
Fluent in English
Fluent in Spanish
Technical Skills:
Software:
Can Install, and Troubleshoot Users on;
Operating Systems; Mac OS Mountain Lion/Lion/Snow Leopard/Leopard, Windows 7/Vista/XP/2000, ME, NT Workstation, 98[SE], Server 2003-2008, Exhange 2003-2008, Palm OS, Pocket PC
Applications; Citrix, Ms Office Suites, Ms Visio, SNL Datasouce–[v4, 5], Argus –[v10,11], MRI, Quicken, Adobe Suites, Customer Queue, Microsoft Visio, Microsoft Project, Intex Desktop, Remedy, Track-It, GWI, Cogency
Trading Applications; Bloomberg, Reuters Kobra/3000 X-tra/Bridgestation, UBS Option Trader, Barclay’s Foreign Exchange Trader Live & Futures Trading, FX All, Hotspot FX, Lava FX, Realtick, Trading Technologies, CQG, Wall Street Office, Aexeo/Citco, Fundrunner, Redi+, Thompson One Analytics, Unfair Advantage, Visual Numerics’ IMSL, Tradeweb, Factset
Utilities; Norton/Symantec Suites, Win Zip, Symantec Ghost, McAfee Suites
Hardware:
Knowledge of the following hardware for build, installation, configuration, troubleshoot and upgrade:
Servers, APC Smart UPS, Blackberries\PDA’s, Avistar, Polycom Telecom & Video Conferencing Equipment, IPC Turrets, Apple-IBM-COMPAQ-DELL-HP-Gateway Laptops-Desktops, Docking stations/Port Replicators, Scanners, Monitors\LCD\Flat Panels, Zip Drives, CD-R/RW\DVD-RW, Floppy and Hard Disk Drives, Modems & NIC Cards, Hubs & Switches, Racks, Digital Cameras, HP\Ricoh\Canon Printers\Copiers, Tape Drives, Hard Drives, KVM Switches
Employment History:
June 2008 – Present
Techs by Design, Nutley, NJ
Systems Administrator
Install/Configure/troubleshoot Mac OS X Mountain Lion/Snow Leopard/Windows 7/Vista/XP/2000 onsite & remote locations
Build Custom Images for new machines & servers
Troubleshoot Servers, Routers, Switches @ client locations
Setup Wireless / Wired infrastructure & networks
Design / Configure remote offices with Networking, computers & Phones
Write up process procedures & training material for new employees
Perform Onsite & remote backup to workstations & servers
Provide 24/7 support to all users via Phone, Go To Assist, Citrix & VPN Client
December 2007-June 2008
Dawson Herman Capital Management, New York, NY
Systems Administrator
Support/Train/Assist 35 in-house users [Traders, MD’s, VP’s, & Upper Management]
Install/Configure all market data applications including: Bloomberg, Reuters Bridge, Thomson Baseline, Factset, & Others
Create/Modify New/Existing user accounts in Active directory {Server 2003} & Exchange Server 2003
Provide support for Citrix based applications
Perform Daily backup to all servers on site
Create/Document new procedures for Applications & create a standard on all Hardware
Troubleshoot Servers, Routers & switches with the help of other admins
Troubleshoot phone switch & desktop phones
Work with all different vendors as we where expanding into another floor
Create/Maintain/Update all Hardware images with the use of Ghost
Jose De Leon
Employment History: Continued
January 2003-December 2007
Fortress Investment Group, LLC, New York, NY
Sr. Desktop Support\Market Data Specialist
Support/Train/Assist over 550 in-house users [Traders, MD’s, VP’s, & Upper Management] & over 200 users in Italy, Geneva, Frankfurt, Toronto, London, Sydney, Hong Kong, Tokyo, Singapore, & Luxemburg
Install/Configure/Implement/Troubleshoot all market data applications including: Bloomberg, Barclay’s, Futures Trading, Hotspot-FX, FX-All, Citco, CQG, Reuters Bridgestation & 3000 xtra, Redi+, & others
Install/Configure/Troubleshoot Windows 2000 & XP, several accounting software–[MRI & Quicken],Real Estate Software–[Argus SNL Datasource], & many others
Install/Configure/Troubleshoot Blackberries, Palms, & other wireless handhelds
Built external offices in Toronto, London, San Diego, Dallas, & Mumbai with Market data that connect directly to Headquaters in NY
Built/Lead/Manage a team consisting of 6 Desktop Support members
Use AD for user rights/lockouts/password resets
Add Exchange mailboxes to user profiles/Modify server rights
Use/setup/Configure/Troubleshoot Avaya IP Phones/IPC Turrets
Maintain/Manage all new Market Data applications/connections for operations worldwide
Create & maintain all images of all new equipment (Laptops, Desktops)
Create & maintain all market data software documentation/installation procedures
Administrator for upgrading systems to standard Dell Desktops & IBM Laptops
Setup & Configure Polycom Video Conferencing Equipment in NY all external sites
Coordinate & execute all move & changes & future upgrades for entire firm
Administrator for Windows updates and security patches through Shavlik deployment system: HFNetChkPro 4.0
Provide 24/7 support to all users via Remote control clients, the phone, & Blackberries
Utilize problem solving to identify glitches & other issues & implement solutions
Provide support for all Senior Executives in their home & summer homes around the clock
In charge of maintaining all inventory & placing all orders for new equipment including all software, hardware, & peripherals
Test all new software on all different hardware platforms to test reliability & compatibility
June 2002 – February 2003
AMC Corporation, New York, NY (Stationed at UBS Warburg Account)
Desktop Support Specialist
Provide installation support for over 1,300 traders on trading floor and over 2,000 in-house corporate
users [Mostly traders, Salesmen, & VP’s]
Installation and configuration of software via Remote Installer
Install, configure, & troubleshoot Windows NT & XP
Hardware repairs-upgrades of IBM, DELL, & COMPAQ desktops-laptops
In charge of moves from floor to floor and provide post move support
Install, configure, and support Video Conferencing equipment [Avistar]
In charge of restaging of laptops and desktops
Provide weekly activity report on call activity
In Charge of the entire Hotspare Rack[loaner machines] throughout three different buildings
January 2001-March 2002
IT Solutions, Hamilton Square, NJ Consultant Assigned to:
Ricoh Corporation
Desktop Support (Full Time Contractor)
Support & installed Microsoft Office 97/2000/XP, Lotus Notes 4.63/5.02, Windows NT 4.0/Server, and
Windows 95/98/2000/XP
Re-Image and upgrade all desktops, laptops, and printers including: Compaq, Dell, IBM, Ricoh,
and Hewlett Packard
Provide phone support for all end-user worldwide, and over 800 in-house staff members
Modified, change, and/or add new and existing user server accounts
Perform daily backup of certain the server certain locations
Monitor and change user accounts and print servers with the use of Novell Administrator 5.0
Test Windows XP/2000 platform with all current programs and hardware to check for compatibility for upgrades
Jose De Leon
Personal
Knowledge of Windows 2000/2003/2008 Server Family, Mac OS, VM Ware, TCP-IP, VO-IP, FTP Servers, Server Hardware, Cisco/Networking Hardware, Young Scientist Award Winner in 1995, Crafty, Eagered to learn, Self Motivated; Able to work in Fast-paced environment; Experience in Trading floor and Financial Institutions
Formal Training:
B.A. Business Administration, DeVry University, New Jersey, NY 2004-2007
Computer Technical Support, Chubb Institute, Jersey City NJ 2000
CompTIA Certified A+ Computer Technician 2001
CompTIA Network+ Certified Professional 2002
References: Available upon request.
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