Customer Service Representative

Samira Ali

*** ****** ****** **** *

Scarborough, ON M1L 2N5

Cell: 647-***-**** Home: 416-***-****

******.******@*****.***

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Seeking a position in Customer Service where my extensive experience will be further developed and utilised.

PROFILE

•Excellent interpersonal skills

•Fast learner, team player and able to work independently

•Always willing to learn more

REVELANT SKILLS

•10 years experience as a customer service representative

•Extremely productive in high volume, high stress environment

•I have experience with diverse consumers

•Solved billing problems and handled customers inquires

•Excellent written and verbal communication skills, with an eye for detail

•Self starter with a can do attitude

•CPR and First Aid certified

Education

Dental Hygiene Diploma May 2011

Cambrian College, Sudbury, ON

•Received NDHCB Certification

Dental Assisting Certificate level I II

George Brown College, Toronto Graduated June 2007

(Harp Certified and received NADAEB Certification)

WORK EXPERIENCE

Customer Service Representative November 2001 –present

Loblaws Queens Quay

•Deliver exceptional customer service to clients

•Work effectively within a team of 16 co-workers

•Responsible for all credit and cash transaction in grocery store

Dental Assistant (fulltime position floater) December 2008 – Aug 2009

Dr. Barbara Hori Dental office

•Assisted Dentist with restorations, crown and bridge, assisted hygienist with probing recording

•Took and processed digital x-ray (scanX)

•Performed polishing on patients after their cleaning

•Prepare operatories for procedure, ensured patients were seated for next appointment

Dental Assistant (fulltime position) November2007- November 2008

Dorset Dental

•Assisted with restorations, Implants, surgeries ( ie. Alloderm ) denture work & Crown & Bridge

•Took and developed x-rays and performed polishing on small kids

•Instructed patients on good oral hygiene and gave home care instructions after surgeries

•Poured models, and prepared them to be sent out to the lab

•Performed all ordering of supplies for office

Dental Assistant (placement) May 2007

Dr. Taimish’s Dental Office Assisted chairside, answered phones and set up appointments

•Took and developed full mouth-rays and performed polishing

•Sterilized instruments and cleaned and set up operatory before and after each patient

Dental assistant/ Floater (volunteer) January –June 2004

Dr. Taimish Dental Office

•Assisted chairside, answered phones and set up appointments

•Sterilized instruments and cleaned and set up operatory before and after each patient

Nursing Assistant (volunteer) January-June 2003

East general Hospital

•Answered phones, set up patients rooms and performed room checks

•Assisted patients with feeding and menus

References available upon Request

Contact this candidate