Customer Service Clerk, Receptionist

Danielle Ernsberger *** S Red Bud Trail ▪ Buchanan, MI 49107

269-***-****

Professional Experience

ERNSBERGER CLEANING LLC; Buchanan, MI 2008-Present

OWNER/OPERATOR

Own and operate a commercial cleaning business.

Oversee the janitorial maintenance of five buildings and five employees.

Manage all of the day to day operations of a small business such as billing, inventory, management, and customer service.

CON-WAY FREIGHT; South Bend, IN 2004-2008

CUSTOMER SERVICE REPRESENTATIVE

· Use multi-tasking abilities to manage damaged and misplaced freight to ensure customer satisfaction.

· Work closely with the sales team to continually appease disgruntled customers and preserve business accounts.

· Oversee dock operations to ensure OSAD audit compliance.

Proficient use of technology in Microsoft Word and finding supplemental materials on-line to assist truck drivers and customers in locating freight.

ENTERPRISE RENT-A-CAR; Niles, MI 2003-2004

Manager Trainee

· Secured 8 corporate accounts, conducted 30 sales calls, and sold 1 car within five months.

· Built strong relationships with insurance agents, dealerships, corporate accounts, and body shops while marketing Enterprise services.

· Tracked all accounting information involving both accounts payable and receivable.

Enjoyed training new employees and working along side enthusiastic, motivated team members.

Excelled at inner office contests.

LAKELAND REGIONAL HEALTH SYSTEMS; St. Joseph, MI 2001 – 2003

Dialysis Technician

· Performed hemodialysis on kidney patients by connecting and disconnecting dialysis machine. Charged with changing patients’ dressings, checking blood pressure, documenting fluid removal amounts, and observing overall patient condition.

· Charted patient information and status every 30 minutes.

UNIVERSITY OF WISCONSIN HOSPITAL; Madison, WI 2000 – 2001

Nurse’s Assistant

· Cared for post-operative liver, pancreas, and kidney transplant patients: checked vital signs/patient status and changed dressings.

COMMUNITY LIVING ALLIANCE; Madison, WI 1999 – 2001

Personal Care Assistant

· Provided home health care for nine-year-old cerebral palsy patient.

ST. MARY’S CARE CENTER; Madison, WI 1998 – 1999

Certified Nursing Assistant

· Responsible for elderly patient’s care: bathing, feeding, exercise, and entertainment.

Education

Bachelor of Arts in General Studies with Minor in Marketing Associate of Arts in Liberal Arts and Sociology

Siena Heights University; Benton Harbor, MI Southwestern Michigan College; Dowagiac, MI

Graduated: 2002 Graduated: 2001

Career Step Medical Transcription Course

Online computer course

Enrolled

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