Customer Service Manager
Resume:
Patty Mangione
**** ****** ***** *****, **** O'Lakes, FL 34639
**********@*****.***
OFFICE ADMINISTRATOR / OCCUPATIONAL HEALTH / MEDICAL LIAISON
Competent Office Professional with more than 20 years of experience in executive assisting, and 12 years experience in occupational health, safety, and corporate wellness programs. Organized and independent problem solver, with the drive and determination to manage processes and streamline procedures to produce results that achieve the company’s goals.
Highlights
• Proven Communicator - able to work with all levels and personalities to establish relationships, build teamwork, and resolve issues
• Effective Time Management - by setting goals and prioritizing projects
• Reliable Results – consistent, organized, independent self-starter
• Diverse Skill Set - expertise in medical, dental, construction, and financial industries
• Dedicated – focused on achieving goals with the best possible outcomes
Areas of Expertise:
Occupational Health and Safety
Risk Management
Workers Compensation Case Management
Medical Terminology
DOT Driver Compliance
Microsoft Office Suite
Confidentiality/Professionalism
Teamwork/Morale Boosting
EXPERIENCE
Oldcastle Southern Group - Tampa, FL 12/2002 – 11/2011
ENVIRONMENTAL, HEALTH, AND SAFETY ADMINISTRATOR
Supported Vice President of EHS and his staff in five states. Assisted Human Resources in occupational health related processes. Retained all safety programs and training records for three separate industries, managed fleet driving records, and researched and processed general liability claims.
• Assisted EHS and HR executive staff serving 1,000 employees
• Developed tracking system for multiple training and compliance programs
• Promoted team cohesiveness and provided administrative tools for EHS Managers
MEDICAL LIAISON
Managed Workers Compensation claims, substance abuse programs, employee medical compliance, exam surveillance, and corporate wellness programs.
• Monitored injured employees and followed cases through to closure – communicated with doctors, clinics, hospitals, therapists, case nurses, adjusters, and attorneys to ensure employees received proper care while minimizing financial impact and risk to the company. Responsible for OSHA Logs and Department of Labor reporting.
• Facilitated Substance Abuse Programs – Certified Drug Screen Collector. Worked with Third Party Administrator to establish and maintain program flow and to ensure accurate resulting. Assisted involved managers in following compliant drug screen protocols. Relayed positive results to management and protected confidential information.
• Communicated medical and drug issues to Human Resources to streamline the hiring process and to reduce risk by identifying applicants with pre-existing injuries or diseases. Contacted applicants requiring further medical testing or clearances and ensured follow through. Observed HIPPA and GINA compliance.
• Established and maintained relationships with dozens of occupational health clinics throughout the southeast – researched and obtained occupational health services by creating specific exam protocols, industry-specific physical agility tests, seeking out clinics with up-to-date technology, occupational health physicians with a “stay at work” mindset, and negotiating pricing.
• Oversaw required medical compliance programs such as respiratory, hearing conservation, etc.
DOT MOTOR CARRIER COMPLIANCE AND FRA COORDINATOR
Maintained DOT Driver and FRA Qualification Files and ensured driver regulatory and medical compliance.
• Created filing system for hundreds of CMV drivers to ensure DOT regulatory compliance.
• Ran annual and periodic MVRs and communicated any issues to proper management.
• Maintained driver lists to provide management with tools to track drivers.
MarkMaster, Inc. - Tampa, FL 9/2000 – 10/2002
EXECUTIVE ASSISTANT
Supported executive management in family-owned marking products company.
• Assisted customer service manager in training representatives on various programs.
• Created filing system to improve productivity and increase organizational flow for management.
• Maintained personal health insurance records and filed health insurance claims for executive family members.
Couch Construction/APAC Southeast, Inc. - Lutz, FL 4/1997 – 5/2000
OPERATIONS ASSISTANT
Supported President, Vice President, Safety Manager, and 10 Project Managers in asphalt paving and manufacturing industry.
• Tracked job quantities, costs, and safety compliance on state paving projects and reported to DOT according to state guidelines. Processed subcontractor payments, Off Duty Officer agreements, Notices To Owners, and lien releases.
• Created fleet asset tracking system to identify heavy equipment inventory and to track VIN numbers, license numbers, registrations, insurance coverage, and proper maintenance.
• Assisted Safety Manager with logging weekly safety topics, processing damage claims, and addressing subcontractor safety violations.
• Created outgoing correspondence for management staff, including subcontractor safety letters, trucking agreements, bids for estimators, and notices to contractors and the general public.
The Tobi Company - Tampa, FL 4/1996 – 4/1997
SALES ASSISTANT
Supported Sales Managers in Produce Brokerage firm.
• Entered orders, fielded phone calls, and made international and national travel arrangements.
• Presented short motivational talks at monthly sales meetings.
GTE Federal Credit Union - Tampa, FL 11/1983 – 4/1996
HEAD TELLER
Financial services representative for large credit union.
• Responsible for up to six tellers, branch cash flow and balancing, ATM servicing, and some branch management.
• Handled irate members and complex problems for tellers.
• 99% balancing record.
• Trained to identify fraud and how to react in suspicious situations.
SENIOR MEMBER SERVICE REPRESENTATIVE
• Provided excellent customer service.
• Cross-sold financial services.
• Processed loan and credit card applications.
• Determined membership eligibility.
TELLER
• Opened and closed accounts.
• Performed cash transactions, deposits, withdrawals, and wire transfers.
• Issued money orders, cashiers checks, and travelers checks.
• Worked with certificates of deposit, IRAs, savings bonds, and investments.
RECEPTIONIST
• Answered switchboard for large main branch office.
• Greeted visitors - provided proper paperwork, and directed to appropriate departments.
EDUCATION
HILLSBOROUGH HIGH SCHOOL – TAMPA, FL ADVANCED PROGRAM 1982
ERWIN VO-TECH – TAMPA, FL SOME LPN NURSING 1983
USF OSHA TRAINING INSTITUTE – TAMPA, FL OSHA 510 CERTIFIED 2012
REFERENCES GLADLY PROVIDED UPON REQUEST
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