Customer Service/ Administrative Assistant

PATRICIA A. DENNIS Phone 216-***-**** Cell Phones 216-***-**** / 216-***-**** email iu2k3b@r.postjobfree.com.

OBJECTIVE

To Establish a Sound Professional Working Foundation obtaining a position utilizing computer skills training, and office competencies, contributing a strong service orientation, good organizational and time management skills and the ability to perform a wide range of duties.

QUALIFICATIONS / SKILLS SUMMARY

Functionally Computer Literate/Computer Skilled, MS Word, Excel and Power Point & Outlook software, Clerical support, Data Entry, Typing, 10-key Calculation, Capable of organizing and maintaining large sum of confidential data and client records, Customer Relations-Establish rapport with others, possess pleasant phone voice, can manage front office and handle multi-phone line systems

2009-Present CEOGC (non profit organization) Cleveland, OH

Emergency Intake Specialist (Temporary)

 ARRA(American Recovery & Reinvestment Act) Health & Social Empowerment Medical Program

 Interview clients to determine eligibility to obtain voucher for medical

prescriptions and benefits

 Data input of demographic information via computer tracker system

 Submit file to co-ordinator for review and final voucher approval

2008-2009 MemberHealth/Spherion Staffing Solon, OH

Member Service /Pharmacy Tech Agent (Temp)

 Part D Prescription Drug Plan Call Center Agent

 Handled inquiries referencing drug plan coverage and benefits

 Liason via pharmacy staff to authorize medication approval or denial

 Handle calls through to resolution

2004- 2008 Marriott Reservations Solon, OH

Reservation Specialist

 Duties & responsibilities entailed answering phones

 Assisted guest with scheduling reservations at various Marriott locations

 Handled inquiries pertaining to products, services & hotel amenities

 Awarded Membership Marriott Million Dollar Club

2000- Service 2003 University Hospital Cleveland, OH

Patient Representative Referral Specialist

 Implemented construction of referrals via hospital system

 Data entry of referral to specialist per PCP request

 Verified insurance documentation via insurance companies

1986-1999 BP Oil Company Cleveland, OH

Customer Service Representative

 Handled large volumes of customer incoming calls & inquiries

 Resolved inquiries/disputes pertaining to gas products, services & policies

 Worked as a service station helpdesk assistance

EDUCATION Graduate of John Adams High School - Diploma

 Participated in work study program in office education

 Attended Cuyahoga Community College

 Attended Notre Dame College

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