Technical Support

Said Mohamed

*** ******** **** * *** A*

Maplewood, MN 55119

612-***-****

***********@*****.***

www.saidmohamed2.efoliomn.com

Objective

Obtain an entry level position as a Technical Support Analyst, Help desk and Basic Network Support.

Work Experience

Computer Lab Student Worker

Century College White Bear Lake, May 2008-Present.

 Provide support and answer all technical questions by all students and faculty members

 Audit Software on PCs

 Operate, monitor and control computer and related equipment

 Load peripheral equipment such as tapes and printer paper for operating runs

 Create college portal accounts and resetting passwords

 Troubleshoot printer problems and wireless connection on student laptops

 Help students in their office applications such as Word, Excel, Access and PowerPoint

 Imaging computers and Data Entry duties

Technical Skills

 Knowledge of desktop and laptop troubleshooting and repair

 Basic knowledge of network configuration and connectivity

 Excellent experience in creating user accounts and setting user permissions

 Excellent skills in installing windows operating systems such as XP, Vista, IIS, and website creation, Server 2003 and Unix

 Excellent knowledge of Microsoft Office Suite including Word, Excel, Access and PowerPoint

 Basic skills in Microsoft Virtual Machine like Virtual PC and VM Ware

 Skill in disk portioning and creating of new volumes

Education

Associate in Applied Science, Microcomputer Support Technology.

 Century College White Bear Lake, MN, January 2008-Current

• Covered Active Directory, 2003 Network Infrastructure, Windows XP and windows server 2003, UNIX, System Analysis, Software Applications and Intercultural Communications.

• Projected graduation December 2009

 Computer Support Technician(ASS)

Ridge Water College: Hutchinson, MN, January 2007-December 2007

Other Work Experience

Machine Operator, Hutchinson Technology Incorporate 1/22/06-09/27/07

 Loaded and unloaded machines

 Checked for defects in the panels under the microscope

 Measured and audited panels

 Communicated and kept accurate and timely documentations

 Scanned orders and entered into the computer

 Motivated self and group towards team goals

Related Fields

 Leadership Institute, Century College

• Leadership styles

• Global Competency

• Ethical Leadership

• Conflict management

• Effective Delegating

• Professional Networking

 5 Year Career Plan: for further information, see

www.saidmohamed2.efoliomn.com

Reference

1. Mario Covelski, Instructor, Century College. Cell 612-***-****. *****.********@*******.***

2. Abdalla Omar, Computer Lab Student (Supervisor), Century College. Cell 651-***-****. ******@*******.***

3. Pauline O’Connor, Instructor, Century College. Cell 612-***-****. *******.*******@*******.***

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