Human Resource Management
Resume:
Shawn Marie Glenn
Phone: 501-***-****
E-mail: *****.*****@**********.***
Conway, AR 72034
Professional Summary
Experience A natural at working across diverse professional backgrounds to provide HR guidance to all levels from employees to executive management. Broad range of experience in employee/labor relations, staffing, training and development, policy interpretation and administration, and employment law.
Arkansas Department of Human Services (Aug. 2009 to Present)
Assistant Director, Division of Childcare and Early Childhood Education
Advise supervisors and managers on Division and Agency policies to assure consistency in interpretation and application
Communicate with employees as required in resolving conflicts and act as a mediator in facilitating resolution
Handle FMLA, ADA, Workers Comp, employee grievances, and EEOC issues. Collaborate with Agency policy and/or legal departments as necessary
Provide oversight through the progressive discipline process in the handling of performance issues, ensuring procedure is followed and documentation is in place. Administer or witness disciplinary actions
Promote a positive work environment, conducting culture survey feedback sessions, and organizing employee recognition events
Administer policies and procedures surrounding interviewing, hiring, salary administration, and staff training and development
Plan, organize, and conduct new employee orientations, bi-monthly leadership trainings and annual off-site professional development conferences
Review performance appraisals and individual development plans (mid-point and annual) for accuracy and cross-divisional consistency, prior to communicating with employees
Prepare various reports by collecting data in Excel or pulling from the state payroll system (SAP). Perform analyses, and provide data for legislative sessions, management decision-making, inter-agency reporting, or state and federal entities
Other duties as assigned
Conway Public Schools (Sept. 2005 to Aug. 2009)
Instructional Assistant, Alternative Learning & In-School Suspension Program (2007 – 2009); Technology (2005-2007)
Supervised 5th & 6th grade students referred to in-school suspension, maintained classroom computer lab, assisted 5th through 12th graders with assignments requiring use of Microsoft Office toolset and PLATO educational software, taught Career Orientation to 8th and 9th grade students. Maintained computer lab hardware and software in 4 elementary and 2 secondary schools, assisted teachers and students in the labs, conducted teacher in-service trainings, prepared student progress reports. Organized district’s annual IT conference.
Acxiom Corporation (1988 – 2004)
Client Relationship Manager (2000 – 2004)
Responsible for the Allstate Insurance Company account
Consistently met or exceeded $10.2 million annual revenue quota
Winner of corporate sales award for largest sale and most strategic win
Established relationships with client’s procurement, IT, compliance, underwriting, legal and marketing departments. Facilitated weekly project status meetings
Organized an annual 3-day off-site planning event for over 20 Acxiom and Allstate executives
Defined business requirements. Created scope documents and change requests. Wrote proposals, contracts, and the Quarterly Engagement Report distributed to client’s executive staff
Performed data analysis using SAS for inclusion in client’s marketing database
Ensured compliance with federal and state laws surrounding the use and storage of data for the purposes of marketing & underwriting risk assessment (FCRA, DMA, and SAG)
Human Resource Generalist (1998 - 2000)
Responsible for professional and technical recruiting and staffing
Led the career planning process for 50+ employees, consisting of competency management, resource allocation, onboarding and employee development
Drove corporate HR initiatives, including annual benefits enrollment, associate satisfaction survey process, and the annual review process
Coached employees toward higher levels of productivity
Prepared the HR portion of the annual budget
Systems Test Team Leader (1997 – 1998)
Led a team of 8 Systems Test Engineers
Responsible for the creation and execution of test plans and test cases for product releases and Y2K compliance using SQA Team Test, Business Objects and Cognos Impromptu
Hired and trained Systems Test Engineers
Data Administrator (1988 – 1997)
Produced a monthly newsletter distributed to Allstate agents
Performed marketing campaign processing for various clients in the insurance, financial and retail industries
Education 1984-1988 University of Central Arkansas - Conway, AR
Bachelor of Business Administration, Management
Other
Member Governor’s Work-Life Advisory Committee
Governor’s Work-Life Judging Panel (2011, 2012)
Member Southern Early Childhood Association (SECA), Arkansas Early Childhood Association (AECA), and the Arkansas Kids Count Coalition
Member Society for Human Resource Management (SHRM)
Member Central Arkansas Human Resource Association (CAHRA)
DHS Grievance Deciding Official
Member AR State Grievance Review Committee/Appeal Panel (SEGAP)
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