Customer Service Management
Resume:
LaToyra Lewis
**** **** ***, ****** ****, Al ****7
*****.*******@*****.***
MANAGEMENT/OPERATIONS
Over the course of 5 years I have effectively utilized my abilities in management,
Overview
customer service and staff leadership to achieve maximum results with minimal
supervision.
Provided exceptional leadership by demonstrating, setting, and maintaining high
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performance standards
Controlled growth management by motivating and maximizing employee productivity and
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morale
Professional Experience
Management: National Infantry Foundation, IMAX Theatre 2009 – Present
Operations Manager – Currently provide administrative and leadership support to executive
management to improve operating procedures and staff development. Provide document
management support in gathering information to prepare daily, monthly activity and gross
product reports; to facilitate accurate reporting to contractual distributors. Review financial
statements, sales and activity reports, and other performance data to measure productivity and
goal achievement and to determine areas needing cost reduction and program improvement.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of
customer demand.
Operations & Serve as direct point of contact between management, personnel, vendors and distributors.
Logistics: Create and utilize key functions with the use of specific software and programs for effective and
efficient business. Assist in the managing of all equipment and inventory purchases, and
verification of product shipment and deliveries. Verify daily operating funds, cash deposits, and
balance daily financial transactions. Forward accurate information to specific departmental
personnel to ensure the effective day to day operations of the facility.
Training & Actively participate in determining human resource need; the recruitment, interview, hiring and
Developmen training of new employees, or oversee those personnel processes. Maintain all human resource
t: decisions with response to company core values and the implementation of proper procedural
tasks. Conduct employee evaluations to increase employee productivity and morale; providing
corrective action when necessary. Ensure that all personnel possess the necessary knowledge,
skills and abilities to complete tasks required for specific job. Verify and control employee
payroll. Responsible for processing and submitting employee timesheets so that payroll is
submitted in a timely manner. Devise strategic and effective documents with the use of
Microsoft Office to keep organizational track and record of employee and business information.
Columbus State University, Columbus, Georgia
Education
BACHELOR OF SCIENCE DEGREE, (2007 Present)
Expected Graduation Date December 2012
Business Management
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References and Supporting Documentation Furnished Upon Request
Contact this candidate