Manager Customer Service

Isaac Magana

**** *** ****** *** *******, CA ****3

310-***-**** email:*******@**.**.***

Floor Supervisor ~ Landscaping Manager ~Events Manager

Graduate with previous Security experience. Extensive customer service background.

Able to learn and apply quickly and effectively. Knowledgeable in security enforcement.

Hard working, detail oriented, able to multi-task. Excellent communication and training skills.

Fluent in English and Spanish. Knowledge of power-driven equipment

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Skills

Maintained and updated MSDS forms

Attended Master Calendar Meetings.

Responsible for the overall maintenance and upkeep of the school grounds (landscaping); responsible for the set-up, monitoring, and take-down of all events. Responsible for maintaining a budget, supervision of crews and liaison between various departments that stage events.

Responsible for cleanliness of offices and classrooms.

Responsible for set up for different events outside and in-house including theatre and concerts.

Perform maintenance and repairs on grounds maintenance equipment, communicate with staff to exchange information and resolve issues of maintenance, repairs, safety and other grounds keeping issues.

Supervised and trained events and landscaping employees, ensuring prompt set up of events of orders and highest levels of service at all times.

Performed staff orientation and training, assisted with scheduling and payroll.

Met or exceeded all set goals.

Business Math

Grounds person, Floor Supervisor and Laundry Attendant

Extensive Training in Guest Satisfaction Service with Sheraton and Radisson

Inspected Guest Rooms and Public Areas for cleanliness

Attended to Guest Request

Member of the Safety Committee which provides a safe environment for both guests and employees.

EMPLOYMENT HISTORY

Floor Supervisor, Radisson LAX, Los Angeles, CA (10/1/11 – Present)

Landscaping & Events Manager, Crossroads School, Santa Monica, CA (1/07 –11/10)

Security, Landscaping & Events Manager, Crossroads School, Santa Monica, CA (9/90 – 1/07)

Miramar-Sheraton Hotel, Santa Monica, CA (6/87 -9/90)

EDUCATION

Security Guard Certification, Barclay Career School, Los Angeles, CA (1987)

High School Diploma, Santa Monica High School, Santa Monica, CA (1982)

COMPUTER SKILLS

Microsoft Windows, Word, Excel, Outlook, Go Concierge, Oprah

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