Sales Customer Service

Rachel Peru

EDUCATION

Bachelor of Science in Food and Nutrition Management Expected Graduation Date: December 2012

Arizona State University Polytechnic, Mesa, Arizona

Internship

Intern, Innocent Indulgence, Phoenix, Arizona August 2012 to December 2012

Brainstormed ideas for business, marketing, newsletters, webpage while writing news letters and blogs

Created and made raw, vegan, gluten free, desserts such as cheesecake, brownies, cookies, bars

Demoed dessert in grocery stores to customers while telling them the healthy benefits of our desserts

Leadership Intern, Whole Foods Market, Scottsdale, Arizona October 2010 to April 2011

Shadowed Store leadership including the store team leader and Team leader in each department

Participated in over 16 Whole Foods University courses to better further knowledge on Whole Foods Market

Learned about the financials of running a Whole Foods Market such as labor, sales, margin and ext.

WORK EXPERIENCE

Floral Specialist and Bakery, Whole Foods Market, Scottsdale, Arizona October 2011 to Present

Projected sales, ordered and receive flowers and products in order to run the department efficiently

Made decisions on what product to put out and how to merchandise the product depending on sales

Set up department daily and marketed properly for sales and holiday merchandize

Helped customers while doing tasks in the department such as cleaning, baking, or merchandising

Server, Urban Tea Loft, Chandler, Arizona July 2011 to July 2012

Served and managed whole restaurant with 1 other server giving customers the best customer service possible

Developed relationships with customers which in turn created regulars to come visit our tea house

Trained new employees on opening and closing procedures and also what to do during shifts like restocking, cleaning up as you go and learning about new merchandise

Floral Specialist, Whole Foods Market, Scottsdale, Arizona April 2011 to July 2011

Greeted all customers while assisting them with their needs and promoting flowers, arrangements and products

Made decisions on what product to put out and how to merchandise the product depending on sales

Spoiled out flowers while refilling buckets with new water and flowers and creating new arrangements

Head Coach 2011, Arizona Club United, Scottsdale, Arizona December 2009 to May 2010

Lead and Coached a team of 10 girls ages 11 to 13 on the fundamentals of volleyball and team work

Educated team on wellness and how to become the best athlete they can be by taking care of their body

Communicated through phone, in person, and email to assistant coach and parents on volleyball events

VOLUNTEER EXPERIENCE

Mentor, Florence Crittenton, Phoenix, AZ Present

Volunteer, Information Booth Downtown Phoenix Public Market, Phoenix, Arizona Present

Conducted credit card transactions for customers while logging and filing receipts

Volunteer, Greer Community Center, Greer, Arizona July 2010

Served dessert to the community of Greer on the Fourth of July

Volunteer, Amor Ministries, Rocky Point, Mexico February 2007

HONORS AND ACTIVITIES AND CERTIFICATES

Servesafe, Arizona 2012

Food Handlers Card, Arizona 2011

Student Professional Development Series, Mesa, Arizona April 2010

Phoenix College Academic Honors Program, Phoenix, Arizona August 2008 to May 2009

Phoenix College Volleyball Captain, Phoenix, Arizona August 2008 to May 2009

373 West Remington Drive, Chandler, Arizona 85286 928-***-**** ******@***.***

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